At the 20000 maintenance inspection there was no observation done by the dealer. At about 22K the brake problem warning light came on and then off. I took the car at the dealer and they found that the back brake pads are almost completely worn off and they need to be replaced and the brake fluid needs to be flushed. The estimated cost was more than 350$. I asked them to give me an explanation on how the brakes got worn in the 2K between the 20K and 22K since they did not tell us anything about any brakes being worn at the 20 maintenance inspection. They had no answer on this. I finally decided to replace the back brake pads because the car was shaking on braking and I felt unsafe driving it. I did not trust the dealer any more so I decided to take the car to a third party shop I trusted, and I had to pay 138$ to replace the back brake pads.

- New Carrollton, MD, USA

My 2004 VW Passat had 13,823 when the rear brake pads completely wore out. The front have only worn out 8% to this day (12/20/04). First, the car pulsated when the brakes were applied. So, I personally went to the dealer to find out what the problem was; which was no help. I was told there was nothing worng. Later, to no suprise of mine; there was. The brake lamps turned on and didnt go off. Even with the car in park and turned off. With this, I went to the dealer who told me my rear brake pads were worn. At the dealers, the rear rotors were replaced for free, but the pads were not. This is simply disrespectful, as I am not a crazy driver and had to pay $220 to replace defective brake pads.

- Los Angeles, CA, USA