20 after I purchased my car at carmax in laurel, md in June 2009 I had to take it back because my ac was blowing hot air, after a diagnosis carmax sent my car to a fitzgerald Volkswagen dealership in annapolis, md where they diagnosed it for the same problem and in turn had to replace my ac compressor, condensor and clutch. I ran the ac for approximately 2 months (July & Aug 2009) that year, since we were already half way through the summer. In May 2010 when I turned my ac on again it blew hot air, I sent it back to carmax who diagnosed it again and said the ac compressor and pressure switch should be replace, less than a year since the initial ac was replaced the first time. At this point, I called fitzgerald and was told I was past my 12,000 miles per the replacement warranty and that I would have to pay for the work which was quoted at $2300 and $1700. After I complained to the attorney general office, the dealer offered a good will one time offer decreasing the estimated cost to $900. I declined the offer since I don't believe I should have to pay for something that clearly was not done correctly the first time. After purchasing an extended warranty for another issue, I took the car back to the dealer, they diagnosed with the same problem I agreed to have them fix it based on my warranty coverage however, I was denied coverage by the warranty company because Volkswagen previously issued a tsb regarding ac issues in 2006 VW Passat. This tsb was issued in 2007, my car was purchased in 2009. So as of today 7/20/2011 I am still without a working ac system and I am currently driving around in heat advisory weather with no ac. I am forced to make alternate arrangements for transportation as a result, since the excessive heat exposure causes me headaches & dizziness.

- Laurel, MD, USA

The contact owns a 2006 Volkswagen Passat. The compressor created metal particles that travel through the air conditioning system causing the air conditioner to fail. The dealer advised the contact that in order to correct the compressor defect the repair required the removal of the entire air conditioning unit. The manufacturer was contacted and a report was filed; however, no assistance was offered. The vehicle was not repaired. The failure and current mileages were 60,000.

- Nesconset, NY, USA

The contact owns a 2006 Volkswagen Passat. While driving 10 mph, the vehicle stopped without warning. The check engine and battery warning lights illuminated. Due to the failure, the contact was rear ended by another vehicle. There were no damages, injuries, or a police report. The vehicle was towed to the dealer and they stated that the A/C compressor and condenser failed. The check engine warning light illuminated intermittently before the crash. The dealer made repairs prior to the failure, however, the contact could not remember what the repairs were specifically. She has the repair orders. The failure mileage was 800 and current mileage was 26,000.

- Chicago, IL, USA