9.9

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
262 miles

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problem #2

Oct 062006

Passat 4-cyl

  • Automatic transmission
  • 500 miles
When driving my new 06 Passat 2.0T at 35 mph+, w/ passengers (avg. Weights - approx 140 ea.) the car bottoms out, rubbing the road surface, over even moderate bumps & 'swooping' humps in the road. It occurs w/ more severity when encountering bumps during cornering. It started without warning, and was 'moderate' at first, then began to get worse as time went on. I can also hear a 'clicking' sound when the driver window is down, & going over even small, slow speed bumps (<5mph) after several of incidences I took it the local VW dealer in vancouver, wa, . after 3+ visits, no solution. They told me it was fine, they couldn't reproduce either the clicking or bottoming out. I contacted VW usa & filed a complaint with that dick hannah dealership. I was quickly contacted by the service manager who offered to take a ride w/ me, during which we easily reproduced both concerns, at slow speeds, within minutes of leaving there lot - she was shocked, & said she'd look into it - which she did. The solution? "the factory installed front mud flaps were 'too long' & draggied when encountering bumps" ! needless to say, & even w/O being a 'mechanic', this answer was obviously not the reason for a suspension that 'clicks' loudly over bumps & bottoms out during normal driving. I accepted this answer w/ the idea I'd do some additional research. The car continues to bottom out, is getting worse & ironically only happens on the drivers side - regardless of whether I am driving (at 180lbs) or my fiance' is driving (at 115lbs) now even w/O passengers! there's definitely an issue w/ at least the front strut unit - which would also explain the clicking coming from that unit. Although I have brought it back to the service manager, they stand by there diagnosis - that nothing is wrong with the car. I'm very disappointed in both there service and level of expertise/knowledge - every suspension mechanic I have spoken with says that it sounds like a faulty or leaking strut unit - an easy fix.

- Vancouver, WA, USA

problem #1

Jul 142006

Passat 6-cyl

  • Automatic transmission
  • 25 miles
On 7/13/06 I purchased a new 2006 VW Passat from bert smith VW in St. Petersburg, Florida. I took delivery at 5pm on Friday 7/14/2006. I have 4 major problems. Bert smith VW service person (noel aponte and his service manager michael) and they say that they have never heard of the below issues. First issue: I have extreme idle shaking of the engine. This is constant - meaning you would have to turn off the ignition to stop it. I can shift the transmission into neutral and still feel the shaking. I can put the gear in park or in drive and it is still shaking. Sometimes the shaking is mild (like the shaking while braking) other times it is severe...so severe you can see the entire car shake. Second major issue: I drive my car of a parked position (or after coming to a rolling stop at a light) and the car feels like it is trying to pull or lunge forward while my foot was previously on the brake. At this time I have to put extreme pressure on the brakes to keep it from moving forward. The light turns green and I am off. I come to another light, the same thing happens. Regarding these 2 issues, here is a threaded discussion on the website vwvortex.com. forums.vwvortex.com/zerothread"id=2619540 all of these owners have the same problem. All feel VW is giving them the run around. I am not happy about this. Is there a tsb on this problem" these issues are on-going the moment I left the bert smith dealership on Friday 7/14/06. Third issue: The car seems to have severe throttle lag while driving and at a stand still. I am at a light, I press the gas pedal and there's significant lag time between the time the car begins to roll. Fourth issue: The front end squeaking really bad. It became progressively worse and bert smith replaced the front passenger side strut bearing on Thursday 7/21. It's happening again. The 2nd front bearing has to be replaced, and maybe the one that was already replaced has to be fixed again.

- Clearwater, FL, USA