10.0

really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 2
Average Mileage:
54,597 miles

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« Read the previous 20 complaints

problem #24

Sep 142016

Passat

  • 70,000 miles
On Sept 14, 2016, while driving, my car began losing power, glow-plug indicator light started flashing, and then the car immediately stalled. From first sign of trouble to complete power loss was less than 60 seconds. Scary stuff when your on the highway. Had to be towed to the VW dealer. After I explained how the car had lost power and shut off, the service department suspected it was a high pressure pump failure. The next day, the service technician confirmed that it was a "high-pressure fuel pump failure". basically the fuel pump exploded, sending metal fragments through the entire fuel and fuel injector systems. Not good news! the VW tech tested the fuel in the tank and confirmed that it was 100% diesel fuel. The VW service advisor indicated that this was a known issue with the tdi's since 2009. The VW tech indicated that the car would never run again unless the whole fuel systems is replaced, and the cost for this would be around $6,500. VW tech and VW customer service indicated this is a known issue and that they have addressed the issue with 2009 - 2012 tdi's by extending the warranty. Unfortunately I have a 2013 and had no clue these pumps were failing on older models. This is a serious and very dangerous issue not to mention a costly malfunction that can and most likely will happen to other 2013 tdi owner's. I'm glad it was not my wife who was driving when the engine stalled.

- Nashville, TN, USA

problem #23

Sep 102016

Passat

  • 70,000 miles
While waiting for the buy-back through the class action fraud settlement, last Saturday, Sept. 10, 2016 my 2013 Passat tdi with approximately 70K miles shuddered and lost all power. I was able to pull to the side of the road and then had it towed to the VW dealer. They have informed me that the high pressure fuel pump failed and spewed metal fragments throughout the entire fuel system. The repair cost quoted is $6581.44. It does not appear that I am the only person suffering this catastrophic failure around the 70K mile mark. In fact, even the dealer's service manager for vacaville Volkswagen, jennifer pirani, stated she is aware of this as a problem with this year and model Passat and she also owns a 2013 pasatt tdi with similar mileage and is trying not to drive her's so she can make it through the buy-back. It would appear this is a defective part with a serious design flaw causing excessive damage at a great repair cost.

- Sacramento, CA, USA

problem #22

Sep 062016

Passat

  • 2 miles
Adblue heater element failure was covered until July now not part of emissions or switch failure NHTSA #16V171000 90degrees should not have been

- Winston Salem, NC, USA

problem #21

Sep 062016

Passat

  • 55,720 miles
Adblue heater element should be part of diesel recall part #561198970A with war.for emissions to 80000 miles

- Winston Salem, NC, USA

problem #20

Aug 222016

Passat

  • 51,000 miles
2013 Passat tdi with 51K mileage, cel went on a few days ago so I was concerned and brought it to the dealership. After diagnostics run, I was told the adblue header unit had to be replaced because I had a faulty sensor. Was given estimate of $1200 to fix. Was told cost will not be covered at all. After doing research, it seems vws diesel cars are all experiencing this problem, mostly after the 3/36K warranty period has passed and then not helping owners with cost of this defect. Given that all these vehicles have a current buyback option due to dieselgate, I am appalled that VW is not offering any type of compensation for this apparent yet not declared defect that should really result in a full recall. I continue to hope for a positive resolution to this issue but am citing this complaint as I see numerous similar vehicles experiencing this issue and it needs broader attention than what it is getting from Volkswagen.

- Ashburn, VA, USA

problem #19

Aug 132016

Passat

  • 85,000 miles
Internal high pressure fuel pump failure. Thankfully, my car was parked and idling at the time since my wife had just been on the highway. I began to hear a slight knocking sound, then a slight squeal like a belt makes, and then the car shut down. It would turn over, but would not restart. I had it towed to the local dealer and was advised that there was an internal high pressure fuel pump failure that would cost $6200 because the entire fuel system basically had to be replaced. Apparently, upon research, this has been a known problem since 2009. This could be a real safety issue particularly at highway speeds or at times when acceleration is necessary. My car is three (3) years old and has 85,000 miles.

- Florence, AL, USA

problem #18

Jul 202016

Passat

  • 37,573 miles
Ad blue reductant tank failed. Thus making the emissions system not work properly. Part # 561-198-970-a is defective. The same failure occurred on my 2012 Passat within less than a month. This is a known defect from VW. Here is a link to a thread on the extent of these failures. forums.tdiclub.com/showthread.php?T=438268

- Alexandria, VA, USA

problem #17

Aug 102016

Passat

  • 41,100 miles
I have a 2013 VW Passat tdi. The check engine light came on. The dealership stated the ad blue heater must be replaced. This will cost $1200. This website has been gathering data about this issue. The warranty expired only 5 months ago. This is outrageous.

- Woodbridge, VA, USA

problem #16

Jul 242016

Passat

  • 24,500 miles
On my 2013 VW Passat tdi, the glow plug light started to flash when driving car on 40mph road, the vehicle lost power (went into limp mode), but was able to get the vehicle home. Fault codes pulled were P0087(fuel rail / system pressure low). Later diagnosed as a failed high pressure fuel pump. After some quick research, I found this was a common problem among VW common rail tdi engines. (this will be a $5000 - $7000 dealer repair)

- Vacaville, CA, USA

problem #15

Jun 302016

Passat

  • 54,000 miles
Adblue heater failure. Code P202B

- Charleston, WV, USA

problem #14

Jun 272016

Passat

  • 48,500 miles
I bought this car new from my local VW dealer. At approximately 48,300 miles - adblue system throws a code. Code P205C meaning the ad blue heater is non functional. This part is connected with the emissions since it is suppose to reduce the nox emitted. I feel this is connected with the emission system and should fall under the emission warranty.

- Brownsville, TX, USA

problem #13

Feb 112016

Passat

  • 21,000 miles
Mileage of the vehicle decreased to almost 8-10 miles per gallon, after the fix that they installed for a recall. Previously I used to get 37-39 miles per gallon on my Passat deisel but after this fix I am hardly getting 30 miles per gallon. The whole of me buying the diesel is to save gas. But after hearing about the scandal, I totally lost faith on VW and with the fix, I am not getting the mileage that they promised on the sticker price.

- Fremont, CA, USA

problem #12

Oct 012014

Passat

  • 65,000 miles
Redundant tank heater failure. Very common issue (to the point that there are several "how to" fix it yourself procedures and a "hack" to trick the mil light into thinking it is working. Even though it failed within the carb warranty period, VW refused to fix under carb warranty because a VW dealership did not diagnose it within the warranty period (it was 3rd party mechanic) and car is now well out of carb warranty. It is a very costly repair and an extremely common failure, to the point were there is a VW tsb on the part failing in the Passats and touregs. I have approached VW twice on the issue, but to no love from them. Car is still drivable since this part is not used in the climate that I drive it in, so I have not fixed it for a year and a half now.

- Vista, CA, USA

problem #11

Mar 052016

Passat

  • 23,000 miles
The gas pedal randomly gets stuck...reported the issue to VW...not their issue because they can't seem to duplicate the issue!!! I have only had the car for 2 months...yes it's a 2013...but it was supposed to be certified pre-owned!!! this issue occurred typically while in motion...it would just rev up on it's own, but the last time it happened while in park!

- Glendale, AZ, USA

problem #10

Nov 032015

Passat

  • 1 miles
Takata recall.

- Kingwood, TX, USA

problem #9

Dec 092015

Passat

  • 113,000 miles
2013 Passat tdi diesel lost power while driving is down a city street. Once I pulled off the road engine light and service now light were on. A catastrophic failure occurred in the high pressure fuel pump. Thus occurred in euless Texas. VW will not cover my indecent under a warranty extension. They will cover 2012 models my car was manufactured before July 2012 but has a 2013 listing. As of 12/17 no repair scheduled due to $6,000 cost.

- Flower Mound, TX, USA

problem #8

Sep 082015

Passat

  • 39,188 miles
Vehicle schedule for 40000 mile service. Engine warning light came on code P2196. Volkswagen did a computer update in January 2015 for 30000 mile service, 23N5 ECM software recall. Oxygen sensor (front) replaced was replaced by VW when I complained it should not have failed. The emission system is in question since the oxygen sensor is running rich. This year model should be added to recall for pollution system not function correctly. This model is diesel. Tdi

- Ocala, FL, USA

problem #7

Sep 012015

Passat

  • 97,000 miles
On or about September 1,2015 I was driving my Passat and the check engine light came on. I finally managed to get an appointment at the dealership to have it diagnosed on the 5th of Sept. They said it is a P202B adblue heater and repairs would be around $1500. Why is this heater system going bad after only 2 and a half years? it seems like a lot of people are having this happen to their Passats and the repair is way out of line for this new of a car. We bought this car new because we heard that it would last a good 300,000 miles. I want volkswagon to recall this faulty part and take care of this issue.

- Mansfield, OH, USA

problem #6

Aug 132015

Passat

  • 80,000 miles
Vehicle was taken to the dealer due to unable to fill up with diesel. Pump nozzle acts as if the tank is full, using VW adapter or "angle" the nozzle results in diesel spraying out at the person operating the fuel pump. VW dealer found dirt obstructing the diesel vent tube off the filler neck, while all the factory fender lining in place. Extended warrantee contract declined claim, since it is not a defective tube, but rather defective design. Vent is not part of the "federal emission" and VW wants $1700 for new gas tank and $700 for labor. First occurrence of this problem was at 40K miles, at that time dealer "could not replicate the issue".

- Elizabeth, CO, USA

problem #5

Jul 122015

Passat 4-cyl

  • Automatic transmission
  • 49,500 miles
Driving on a country road with my wife and 2 young daughters, the car suddenly began misfiring and lost power. I was able to coast it to the side of the road. California highway patrol showed up shortly after and stopped to make sure we were alright. Fortunately, we had a cellular signal and we were able to contact a tow service. Unfortunately, the vehicle had to be towed >100miles (for $700) to the dealership. They determined that there was a failure of the high pressure fuel pump. They are sending the fuel out to a lab first to verify that I didn't put biodiesel in it; I didn't. they estimate that I will be without my vehicle for 7-14 days, depending on how badly the debris is inside the fuel line and engine. The dealership does not have a loaner, VW doesn't offer a rental and I'm on the hook for the tow service. I will be out of pocket over $1000 when all is said and done, all because of a component(s) that clearly has design flaws or quality issues. Assuming, VW confirms they will pay for the repair...which I'm still waiting on....updated 09/22/15 updated 3/23/2016 updated 11/15/2017

- Walnut Creek, CA, USA

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