The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

- Franklin, MA, USA

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Marblehead, MA, USA

The contact owns a 2013 Volkswagen Passat. The contact stated that the air bag warning light was illuminated. Additionally, the contact stated that the front driver's side low beam light and the driver's side taillights were inoperable. The vehicle was taken to Auto Zone, where the contact was informed that the light bulbs did not need to be replaced. The contact was informed that the failure was related to the wiring. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 110,000.

- Hanford, CA, USA

I received a safety recall leather from Volkswagen on December 2024. NHTSA: 24V834 Subject: Safety recall 69E6 - Driver frontal airbag inflator Since November 2024 my airbag light on my dashboard came on, I checked for recalls and there was none at that time. It said airbag error on the dashboard. A month later I received the above mentioned recalled letter and took immediate action. ( Please keep in mind the light was on at all times, it didn't make any sounds, it wouldn't turn off at all) I schedule the recall service repair online on the Volkswagen website and came to my appointment on [XXX]. At the dealer I had to wait for 4 hours for the repair to be done and once they gave me my car back the air bag error and icon on my dashboard kept turning on and off every few minutes. Keep in mind the light was on before but it was solid on at all times but now it has a beeping sound that goes on and off while driving it multiple times a day and makes me think the repair was made with another faulty airbag inflator or there is another manufacturer problem with the air bag system of the car. I am [XXX] is my only car, I have to drive 45 minutes every week for my doctors appointments. The sound of the air bag going on and off is very annoying but my biggest concern is that being [XXX] with a faulty air bag system is a very scary situation to be in. I would like for the dealer to inspect all my airbags and make sure they are all working fine. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Boynton Beach, FL, USA

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the -??Service Now-?? warning light was illuminated. Several local dealers were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 129,000. Parts distribution disconnect.

- Howard Beach, NY, USA

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Sterling Heights, MI, USA

The contact owns a 2013 Volkswagen Passat. The contact was notified of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Las Vegas, NV, USA

My vehicle was part of the emissions scandal that I knew nothing about when i purchased it. I was not told. I have had it in over 15 times at the dealership with ongoing problems that they say they fixed but isn't and because of its other Problems have occurred. The vehicle gets hot, and I am afraid to drive it out of fear of it exploding. It is a diesel and has stalled on me while driving after jerking on its own. Other issues are lights going out such as break lights, fog lights and doors locking up and not locking. Glow plugs, fan going out and now problems with the coolant system getting hot. I have taken it to Volkswagen Tracy where i bought it several times, but they only charge me more in diagnostic fees and repairs. I noticed when driving on the highway people stay far at a distance in back of me than normal. Now with a recall on the airbags after it gets hot, I am afraid to drive it out of fear of serious injury or death to me and my family. date is approximate and i have over 50 pages of repair invoices.

- Stockton, CA, USA

Airbag light is on dashboard indicating system is not operating

- Northridge, CA, USA

While making a U turn the clock spring broke, the air bag light came on and the steering wheel controls no longer function. This is the third time it has broken in this vehicle.

- Reno, NV, USA

I didn't know about the recall until now. The dealership where I bought the vehicle did not. let me know about no recall other than he did all the service himself and come to know nothing was done I'm still waiting on my registration. I was turning into my driveway when I heard a strange clicking noise coming form the steering wheel column. As soon as I heard the clicking sound the airbag indicator light started flashing on my dashboard and the buttons on my steering wheel stopped working. Did some research on the airbag sensor which lead to learning about the clock spring malfunction. Not only I-??m I at risk of my airbag not deploying, my HORN does not work. The horn malfunction came to knowledge when a car pulled out in front of me causing me to run off the road. I spoke with Auto Plus Dealership about the malfunction recall. I was told since my car is over 155k miles it could not be replaced under the recall extended warranty. I has just purchased my 2023 VW in October of 202.. I have only owned the car for a less than a month. Yes, the car is available to be inspected upon request. But nothing was done. because he said they found nothing wrong they just reset the light and gave it back to me. as soon as I turned my vehicle back on the light came back on I have not fixed my car I dont have money for parts

- Indio , CA, USA

I was turning into my driveway when I heard a strange clicking noise coming form the steering wheel column. As soon as I heard the clicking sound the airbag indicator light started flashing on my dashboard and the buttons on my steering wheel stopped working. Did some research on the airbag sensor which lead to learning about the clockspring malfunction. Not only I-??m I at risk of my airbag not deploying, my HORN does not work. The horn malfunction came to knowledge when a car pulled out in front of me causing me to run off the road. I spoke with Volkswagen manufacturer about the malfunction recall. I was told since my car is over 120k miles it could not be replaced under the 10 year recall extended warranty. I purchased my 2013 VW CC in October of 2022. I have only owned the car for one year. Yes, the car is available to be inspected upon request.

- Hemingway, SC, USA

My instrument cluster stopped working yday. I could hear something inside or behind the steering wheel when I turned it. Obviously my clock spring has failed. I am pretty sure my car had a recall on this in the past. I haven-??t had another ride to Little Rock to take my car for repairs. I can not afford to fix this. The part alone is over 400$. I understand it is very dangerous to drive. I have no other way to get anywhere. I need this part replaced if possible at all by volkswagon. There were 6 recalls on my car last time I checked. This being one of them. It is very dangerous to drive for me and everyone on the roadways. Please help. Thank you.

- Judsonia, AR, USA

The clock spring broke again only four years from being repaired with the last recall.

- Reno, NV, USA

While driving Airbag error flashed on dash and the Airbag light-lamp came on. Also my steering wheel horn and buttons do not work. I had no past indication. I am driving with no horn and most likely no Airbag deployment in case of accident. No inspection yet. Actually at risk if driven to the dealership

- San Jose, CA, USA

The airbag light came on, the horn won't work, and none of the steering wheel controls work. I think it is the clockspring failure that wasn't fixed right.

- Grand Junction, CO, USA

The front seat passenger side air bag sensor switch is out. This is a common problem on the VW, Audi's and similar. The failure of the airbag switch puts the passenger at risk. No good reason that the switchs should go out so soon in the models.

- Whittier, CA, USA

Unsure how this problem arose, but suddenly the airbag error light appeared and non of the controls on the steering wheel work. This also includes the horn, and airbag. From googling it appears there was a recall for the 2013 VW Passat for a faulty clock spring in the steering wheel which can cause the airbag light to appear and be faulty.

- Tiverton, RI, USA

Records indicate clock spring recall service was performed at some time in the past. Same exact problem recurred last week. Clearly the recall service did not remedy the problem.

- Dallas, TX, USA

VW has a back order of over 7,000 clock springs with no time table for delivery. No relief provided by VW. Drive vehicle at your own risk.

- Johnstown, PA, USA