While at the dealership for other emission related warranty items, the vehicle clock spring broke which disabled the driver side air bag, the horn and other steering wheel related controls. This occurred in late December 2021. The replacement part was on back order with no definitive delivery date provided. As of today, 4/5/22, the item is still on backorder with no estimate date for parts.

- Mascoutah, IL, USA

During a left hand turn a loud "pop" occurred in the steering wheel while illuminated the Air Bag error light and disabled the horn and all steering wheel controls. I called Volkswagen about the errors and was transferred around on phone system, hung up on while transferring, message left with no contact back. While searching online have found numerous air bag recalls with clock spring issues but this model is not showing it although it is obvious it has failed. The car is not currently safe to drive and is parked, I currently own 4 of these VW TDI Passat's and need this addressed. Thank You

- Nunnelly, TN, USA

Part of takata air bag. Air bag lights on in dash. Vehicle listed for airbag recall. But not when itype in VIN. Received air bag settlement letter but when I go to register, recall only goes to 2010 VW Passat. As stated 2015 Passat is listed for air bag recall

- Smyrna, TN, USA

There was a prior recall for airbags, which was supposedly fixed, however it is doing the same thing as it did before it was fixed.

- Pueblo West, CO, USA

Clockspring has failed causing my airbag light to come on. This is a common safety problem for these cars.

- Middleton, WI, USA

Steering wheel controls, such as volume control, song control, Bord computer control stopped working, Airbag light came on. As turning steering wheel a clicking sound is heard and the horn doesn-??t work. Basically any electronic control and connection from steering wheel to steering shaft including safety Airbag and acoustical warning device (horn) are not working. Has been reported to VW Service via phone, been inspected and confirmed by VW dealer. No further action or reaction so far from VW.

- Los Angeles, CA, USA

Steering wheel controls, such as volume control, song control stopped working. As well as airbag light came on. Then a week later heard clicking while turning steering wheel and noticed horn doesn-??t work as well.

- Columbia , SC, USA

I took my VW in at 90000 and it was in need of a steering clock spring, here I am 30K mi later and guess what. I am told this is normal but I think he same breath the manger tells the other customer not to worry about it that it was only 2015S. 400 bucks later !!! and that was half. How is this not an issue or default!! I was literally in the drive thru and honked my horn next thing J know my warning system telling me my airbags suck.

- Carlsbad, CA, USA

My passenger side airbag sensor all of a sudden is 'broken' requiring a $400 repair. I don't really ever passengers in my car. Is this normal?

- Fayetteville, NC, USA

Steering wheel started making ticking noises around 35K miles. Roughly 36K miles the air bag error light came on. Roughly 38K miles horn and all steering wheel buttons lost power. Clock spring problem obviously. Im told this vehicle was recalled from 2010 to 2014 models. Well obviously the issue was not fixed.

- Toney, AL, USA

While turning out of a parking space at a slow speed I felt a stiffness in the turning wheel followed by a crunch and the airbag error light illuminating. Horn is not operational either in addition to other steering wheel controls.

- Saint Paul, MN, USA

I I was in a car wreck in my 2015 wolf burg edition Passat on July 16, 2020 and my vehicle received major damages while the car was in motion on West thomas street in hammond Louisiana, but the air bags didn't deploy at any time! my car was totaled by my insurance company. My air bags didn't provide any assistance related to my safety! I want to know if their are any recalls on the air bags for this vehicle.model.

- Hammond, LA, USA

Tires: Front driver-side tire blown, "donut" spare on the car currently, with a 50 mph speed limit. Front passenger-side tire has a bubble in the sidewall. There are 2 open recalls - one for the air bag, and one for the headlights, that need to be resolved. I've been trying to get the recalls addressed since November of 2019. Every time I make contact with someone at Volkswagen, I'm told I will get a call back but I never do. In November of 2019, I was told there was a backlog of recall work, and was given no time frame with regard to when I would be able to bring my car in for service. For the tires (for which I have a paid protection plan), I was told today (6/2/20) that the earliest I can come in is June 16th. I use my car regularly, and am not comfortable driving it in its current condition until then.

- New York, NY, USA

Have an air bag error coming up on dash. At the same time this happened all of the controls on the steering wheel have stopped working. Vehicles horn does not work now as well on the steering wheel.

- Dayton, OH, USA

Horn, steering wheel buttons, power steering and driver side airbag are not working as a result of a faulty clock spring.

- Boynton Beach, FL, USA

Takata recall. TL* the contact owned a 2015 Volkswagen Passat. While driving 4 mph, another vehicle crashed into the front driver's side of the contact's vehicle. The air bags deployed. A police report was filed. The contact sustained burns to both arms and upper right side that required medical attention. The contact received a recall notice for NHTSA campaign number: 19V014000 (air bags). The vehicle was towed to a local tow yard where it was considered a total loss. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure and the contact informed them to cancel the upcoming appointment for the recall repairs. The failure mileage was approximately 50,000.

- San Diego, CA, USA

Takata recall. The contact owns a 2015 Volkswagen Passat. The contact received notification of NHTSA campaign number: 19V014000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Volkswagen of macon (4786 riverside dr, macon, ga 31210, (478) 781-7701) was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.

- Stockbridge, GA, USA

Takata recall I received a takata recall notice recently for my 2015 VW Passat. I am currently a dod civilian working and living in germany. When I moved here 2 years ago for my job I shipped my car which did not have a recall placed on it at the time. When I received the notice I contacted VW customer care for assistance. Due to my location they referred me to the overseas military cars service (omcs) for further assistance in coordinating recall repairs with VW dealers in germany. I did so, however was informed by the omcs rep that the recall was only applicable in the us and that the required parts and tools to complete the recall is not available overseas for the recall to be completed by local VW dealers (see attached photo of email). She said omcs has alerted VW of this issue but received no response. She said there was nothing omcs could do and I needed to direct all of my questions to the manufacturer. I contacted VW again and explained the situation, but received a response that there was nothing they could do and I needed to direct all further questions and request for assistance to omcs (see attached email). I have contacted both agencies repeatedly and requested to speak to supervisors, but have not been given an opportunity and continue to be referrred to the other. In the mean time, I am driving a car with a significant safety hazard and if/when it is time to move back to the states, I will not be able to ship this car with outstanding recalls. I do not know who I can go to for assistance at this time as both VW and the overseas Agency they refer me to are denying responsibility.

- Apo, AE, USA

Takata recall. I tried to do factory recall airbag, but my airbag module is not working. The dealer doesn't/cannot do anything about it. Airbag indicator sometimes blinks and sometimes doesn’T. my Volkswagen Passat is 2015.

- North Miami Beach, FL, USA

Frontal airbag inflator not replace before or after purchase of vehicle. Horizontal adjustment for headlights not addressed before or after purchase of vehicle.

- Gainesville, FL, USA