Our 2017 VW Passat had the clockspring replaced last year under warranty number [XXX] at Barnes Crossing Volkswagen in Tupelo, MS. The airbag stopped working and safety features such as adaptive cruise control were also not available. Not realizing the airbag would NOT deploy in the event of an accident, Volkswagen asked us to drive an hour to have it repaired which was considerably dangerous. As of today the clockspring they replaced once again failed with the same associated problems. I am submitting a report due to how dangerous this problem is considering they supposedly fixed the issue however it seems multiple people have reported the issue coming back. The fact the airbag could stop working at anytime due to a defective clockspring is very troublesome and make me worry in the event of an accident if the clockspring will fail thus not allowing the airbag to deploy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Albuquerque , NM, USA

Clock spring has failed 5 times within a year. The first clock spring replacement failed two weeks after the repair. I the. took it to a different dealership to be repaired. The second clock spring broke about 6 months later. The third clock spring broke two weeks after the repair. The fourth clock spring broke two months later and I am about to have it repaired within the next week. Due to the faulty clock spring, the driver side air bag will not deploy in the event of an accident and I have no use of the horn - both of which are necessary when living in South Florida. There are only two dealerships within reasonable driving distance to have the repair done (while the part is under warranty). It takes at least a week, if not more, to get an appointment at the dealership to ensure they have the part at the time of the repair. During which time, I have no choice but to drive the vehicle without the use of the air bag. Even though I can tell when the clock spring is likely about to break, I cannot take it to the dealership for repair until it has actually broken. This is not only extremely inconvenient, but hazardous as I-??d be without safety mechanisms in the event of an accident. This should not be a reoccurring issue with the vehicle. The dealership has gone as far as contacting VW support to ensure the correct part is replaced and repaired properly, yet it continues to happen. It is unrelated to my driving or the way the part has been repaired. It is simply faulty parts being supplied.

- West Palm Beach, FL, USA

My clock spring has broken. It is giving major safety concerns because my front airbag will not work. The horn does not work, limiting my communication with other drivers in case of impending accidents. None of the buttons work on my steering column as well.

- East Stroudsburg, PA, USA

The Air Bag light, temperature warning, radio and information panel going wacky. The Clockspring is making clicking noises in the steering wheel.

- Long Beach, CA, USA

On 1/12/21 while turning into a fast food restaurant I heard clicking in the steering column and then the air bag light came on and error codes across the digital screen and a clock emblem signal came on. Pulled over and looked at my manual. Drove on home and did research and found that the clock spring is a major issue with vws. I went back out to test the steering column and sure enough the horn and all controls on the column did not work. Called the local VW dealer the next day. They said there was a recall on this 2017 Passat sel model. They replaced 6 days later.

- Franklin, TN, USA

While my wife was driving to work and getting ready to get on the interstate, a caution light and alert tone suddenly came on. Display read "front assist: No sensor view." Nothing else happened and the alert turned off after a few miles. This is the system that automatically applies the brakes if it senses a possible collision. If this system was to fail, the brakes could automatically apply while traveling at highway speeds with possible disastrous results. Many VW owners have complained and had the same issue. There is currently a class action lawsuit against VW (dack, et al., V. Volkswagen group of America, Inc., et al.) for this issue and Volkswagen's failure to admit there is an issue or address it.

- Evansville, IN, USA

When turning the wheel while driving, I heard a clicking sound from the steering wheel. Then the airbag light turned on. Now my horn does not work or any of the controls on the steering wheel. I know this is the clock spring malfunction, with the takata airbag malfunction that happened with the 2015 Passats.

- Conroe, TX, USA

Airbag light on for driver side airbag, horn will not work, crinkle sound when turning steering wheel. No power to steering wheel controls

- Temecula, CA, USA

While driving, I turned on my seat heater. It never came on upon exiting the vehicle I grabbed my purse which was on the passenger seat. It was hot. The seat heaters are crossed.

- Port Saint Lucie, FL, USA

Access start module failed. Car refused to detect key fob and dashboard was off when entering vehicle. Could not press on brake to push start ignition. Car battery was at full 12-12 vdc. Checked fuses and nothing was blown. Had vehicle towed to dealer to check up. Technician was able to reset access start module by disconnecting battery for 15 minutes. Dealer replaced fuel relay fuse and access start module. Vehicle was down for 4 days. New module had to be re-programmed for at least a day and needed all key fobs to be re-programmed.

- Philadelphia, PA, USA

The contact owns a 2017 Volkswagen Passat. While driving 40 mph, the vehicle unintentionally lost power and shut off. After waiting a while, the vehicle restarted and operated normally. The vehicle was taken to commonwealth Volkswagen (1 commonwealth dr, lawrence, MA 01841, (978) 965-8259), but the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 32,000.

- Watertown, MA, USA

2017 Volkswagen Passat. Consumer writes in regards to issue with rearview backup camera. The consumer stated the vehicle was damaged while it was in possession of the dealer. The consumer stated it has been over a year and there wasno solution for the camera failure. The manufacturer was notified.

- Mankato, MN, USA

The contact leases a 2017 Volkswagen Passat. While the vehicle was in reverse, the rear backup camera failed to display on the monitor. The rearview camera system was not available. The vehicle was taken to esserman international (located on 10455 nw 12th St, miami, fl 33172) where it was diagnosed that the vehicle experienced an electrical failure. The backup camera was replaced and the vehicle was repaired; however, the failure recurred. The manufacturer was contacted and informed the contact that the case was being reviewed and an update would be provided on October 4, 2017. The approximate failure mileage was 90,000. Updated 09/22/17

- Miami, FL, USA