really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
0 miles

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problem #2

Dec 142018


  • miles
I had reported the issue to VW verbally and service department basically advised I will have to place it on the machine to run a diagnostic test that is not covered. I did not have the funds but they said if it happened again let them know. It did several occasions after that all the way up until 3 days ago as of 09.26.19. It is kinda hard to report things to West broad Volkswagen service department when they are rude and unfriendly and make a customer uncomfortable. I like only speaking to Mr. Frank in sales when I have an issue because he goes over and beyond. If it wasn't for him I would be very uncomfortable asking or going to that department. When trying to back up the camera doesn't come on it takes a while or it blanks out at times. Also when pulling off my vehicle is slow also advised that. I had a loaner car and it drove better. Mines has a lot of noises and sounds.

- Richmond, VA, USA

problem #1

Jan 242019


  • miles
My father was heading home when he stopped the hill down from his house. Upon trying to accelerate he noticed the vehicle did not want to go. The engine had stalled/hesitated. He pressed the gas a few times and nothing happened, the RPM ha D was the only thing moving. Then, all of a sudden, the vehicle sped off and he lost control of the vehicle because this happened at the beginning of a curve and he couldn't regain control of the vehicle and slammed into a telephone pole which broke his neck and back. There is something wrong with these Passats. My brother and his wife have told me that their 2018 Passats do the same thing (hesitation/stalling).

- Dayton, TN, USA