really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #1

Dec 142018


  • miles
I had reported the issue to VW verbally and service department basically advised I will have to place it on the machine to run a diagnostic test that is not covered. I did not have the funds but they said if it happened again let them know. It did several occasions after that all the way up until 3 days ago as of 09.26.19. It is kinda hard to report things to West broad Volkswagen service department when they are rude and unfriendly and make a customer uncomfortable. I like only speaking to Mr. Frank in sales when I have an issue because he goes over and beyond. If it wasn't for him I would be very uncomfortable asking or going to that department. When trying to back up the camera doesn't come on it takes a while or it blanks out at times. Also when pulling off my vehicle is slow also advised that. I had a loaner car and it drove better. Mines has a lot of noises and sounds.

- Richmond, VA, USA