9.7

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
667 miles

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problem #3

Apr 222024

Passat

  • miles
VIN: [XXX] Dealership: Vanguard Volkswagen 6900 Burnet Rd Austin, TX 78757 I bought 2020 Passat back in Aug 2020 with CarNet included. It was showing that CarNet will be installed later when available at no cost. So in 2021 they installed carnet and everything was working fine up until 2024. The light turned off and no connection to the car. I called CarNet and they told me that most likely an issue with HW module and suggested to take to the dealer to get reset/replaced. Went to the dealer few days ago. Left them a car for 3 days for diag. No fault codes. So dealer sent a ticket to the Volkswagen to see how to proceed. I got a call from dealership today that Volkswagen responded to them that 2020 Passat is no longer eligible for the CarNet. Excuse me? At the time of sale CarNet was included. It was working fine no issues. And now Volkswagen taking car feature away that it came with and I paid for.. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Austin, TX, USA

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problem #2

Sep 042023

Passat

  • miles
Our vehicle will not speed up after accelerating but you can hear the engine making noise like it-??s trying to speed up. We have taken our vehicle 3-4 times back to the dealership and they have told us they found nothing.

- Port Saint Lucie, FL, USA

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problem #1

Sep 022020

Passat

  • 2,000 miles
Park assist not availble. Loss of engine power on left or right turn

- Wilmington, IL, USA

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