This has now been nearly 10 days ago, since VW responded to address my issues. Last Friday (02/02/2007), I was promised a courtesy vehicle, but once again have been disappointed. When I took the liberty today to phone VW Customer Care I was told there are no more cars available today at all their 'Car rental companies' - Can you believe that !!! I was then told hopefully there will be one available tomorrow. It has now been 2x weeks ago since my car was towed in to Linday Saker, Alberton.
I have never been so inconvenience in my life and have never experienced such poor service. I have taken the pledge to never support VW again and to make sure that our Head Office gets to hear about this bad service and broken promises.
This has now been nearly 10 days ago, since VW responded to address my issues. Last Friday (02/02/2007), I was promised a courtesy vehicle, but once again have been disappointed. When I took the liberty today to phone VW Customer Care I was told there are no more cars available today at all their 'Car rental companies' - Can you believe that !!! I was then told hopefully there will be one available tomorrow. It has now been 2x weeks ago since my car was towed in to Linday Saker, Alberton.
I have never been so inconvenience in my life and have never experienced such poor service. I have taken the pledge to never support VW again and to make sure that our Head Office gets to hear about this bad service and broken promises.
- Andre M., Johannesburg, Gauteng, South Africa