Pulled car up to propane display outside of heb grocery store. Once tanks were exchanged, noticed smoke billowing from engine. Turned care off, got out and noticed fire underneath engine. Store employee got hood open, doused fire. Called wrecker to tow car home. On December 25, 2020 neighbor noticed smoke and burning wire smell coming from hood of car. Opened hood disabled battery.

- Huffman, TX, USA

Steering stopped working and caught fire, there is a hole in the side of it like a laser shot out of the electromechanical steering gear box. I had parked in my driveway, and within 15 min after it was parked, smoke came billowing out from under the hood, it ended up being the electronic steering on fire.

- Jesup, GA, USA

The air bag light is on and the horn is not working. Dealer diagnosed problem as a broken clock spring. Other vws have been recalled for the same problem, but mine is not included in the recall. I was told the airbag will not work in the event of a crash and I think the horn is needed in order to alert drivers around me in the case of an emergency. Both safety problems are caused by the same broken clock spring and should be included in the recall.

- Dublin, OH, USA

The airbag light came on, because the clock spring is bad. This has also caused the horn button to not work. Sometimes the horn honks when I make sharp turns. It is unclear whether or not the driver airbag would deploy in the event of an impact, but from what I can tell it is quite unlikely. This also effects the functionality of the buttons on the sticks on either side of the steering wheel for the cruise control, the multi function display, and the windshield wipers. Sometimes those buttons work, sometimes they don't and sometimes they do things they aren't designed to do. From the research I have done this is a problem which occurs very frequently with this car.

- Littleton, CO, USA

I bought Volkswagen Rabbit 2008 model two months ago, and less than 4,500 miles the oxygen sensor wire ripped yesterday while driving. I took the car straight to the dealership. This morning I received a phone call telling me that the cut was due to an animal!! (so it wouldn't be covered by the warranty). I look at this wire just before dropping the car at VW, and concluded either a manufacturer defect (assembly plan, manufacturing...). I was furious at their conclusion, because this could be due to a lot of factors (definitely not an animal!), but VW America must have instructed their dealership to conclude in this way. Because the same thing happened to my daughter 2008 VW jetta (same engine but 2 weeks older than mine), and her VW dealer (different than mine) concluded it was an animal. I strongly doubted that, but conceded it could happen (I never saw the broken O2 sensor in her car;) but when saw mine, I knew it was not an animal: No chewing mark, no marks around the spot denoting the presence of any animal. I have a mechanical engineering degree with 7 years experience at a shop working mostly on german cars. I was surprised to have to doubt the integrity of VW America, but they did not give me other avenue to discuss this matter, it is: We say so and you have to pay.

- Reading, PA, USA