2.1
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 74,967 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Van cuts off while driving. Inability to steer, limited braking. Car goes completely dead but still start back once I have completely stopped. This is very hazardous especially when your driving over 45 with a lot of traffic following behind you.
- Paducah, KY, USA
When driving down the road going about 30mph my car suddenly shut off. No indicator lights came on and my power steering was gone as well as my ability to brake well. Looking online their was a recall on my model year and make of van for the same problems with the ignition switch but my VIN number did not pull up a recall. I contacted VW and they also stated my car was not part of that recall. Thankfully I was able to pull to side of the road safely.
- Loveland, OH, USA
Car flashes ABS esp skid control monitor, shuts car off while driving. Goes back off, does it again.locks the car, won't start, then starts a bit later. Cooling system, heater hose issues, brake issues, cruise control shuts off randomly. Could kill someone. Internet search esp volkswagenddefect.comvolkswagen_routan_problems.htm all exactly what I have experienced since purchasing this vehicle a year ago. Afraid to drive it. Updated 04/05/2017
- Defiance, Oh, OH, USA
The contact owns a 2010 Volkswagen Routan. The contact stated that while driving approximately 45 mph, the vehicle began to decelerate without warning. In addition, the key fob failed to unlock the front driver's side door upon activation. The vehicle was taken to an authorized dealer for diagnosis. An unknown repair was performed on the door lock. The technician was unable to determine the cause of failure related. The manufacturer was notified of the problem. The approximate failure mileage was 29,000. The VIN was not available.
- St. Louis, MO, USA
I had the following problem occur within the first few months of owning a 2010 Routan. (the dealership told me that it was not a problem, rather that I was not familiar with the way the new transmissions work.) when the cruise control is set near 50 mph and the vehicle goes downhill it will downshift automatically and the engine will increase its rpms, essentially creating a motor-brake that keeps the speed less than about 55 mph. I accepted their explanation and their assurance that it was safe and would not damage the vehicle. I have only observed this happening at speeds near 50mph. However, this Sunday when it happened on a particularly long, winding hill, I decided that I would prefer to manually use the brake, so after it began downshifting I pressed the cruise control button to turn it off. It did not turn off. I pressed the button several more times, but it had no effect. I pressed my foot on the brake, but the vehicle stayed in the lower gear with the engine revving and it appeared to me that the brake and the engine were working against one another. I decided to let the vehicle control itself until we returned to level ground. Once we reached level ground and I could hear the engine begin to reduce its rpms, I pressed on the brake and the cruise control disengaged. This was scary but controllable because the road was dry and the road, though steep, was wide and easy to navigate. However, on a snowy or wet road, this would have been a very dangerous problem and if it happens to anyone else they may panic and do something even more dangerous. Then, an accident investigator will not realize the cause of the accident because, as in my case, the cruise control will be turned off. But the driver will not have been in control of the vehicle. This, I believe is a very unsafe situation. I have not reported this Sunday's incident to the dealer or to VW.
- Bloomington, IN, USA
- Erie, PA, USA