2.2

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
70,128 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2011 Volkswagen Routan:

Unsubscribe any time. We don't sell/share your email.

problem #12

Aug 012020

Routan

  • 71,000 miles
This vehicle is basically a Chrysler/Dodge with VW branding, and one of the keys is even a Dodge key. It has the same issue with the tipm and fuel relay module that was recalled on the 2011 Chrysler and Dodge vans. See fuel pump relay recall NHTSA 14V-530. I'm asking that it also be recalled for the 2011 VW Routan since it's very dangerous that my car could stop at any moment. I recently purchased my van from a used car dealer in New Jersey who neglected to even inform me that this was a known issue even though I informed them that I'd be driving the car cross country. When I was in Georgia the car started cranking, but wouldn't start and it has had this same intermittent issue since I arrived in fl. It took a while for us to figure out what was even wrong with it because when the auto shop ran a diagnostic, no codes were returned. However, when they finally got the issue to occur again, they found that tapping on the fuel relay module in the tipm would allow the car to start. They advised to take it to Chrysler because it's actually a Chrysler van under the hood. When I called Chrysler, they turned me away because the VIN is for a VW. When I called VW, they said no recall existed for this van even though it's the same issue. So, I'm asking that a recall also be done on 2011 VW Routan's since they are experiencing the exact same dangerous issue called out in the Chrysler recall. Lastly, I experienced this issue both while the car was stationary and while it was on the highway.

- Orlando, FL, USA

problem #11

Mar 012019

Routan

  • 85,000 miles
Car shut off numerous times while driving. There was no way to turn steering wheel it just stops nothing you can do to keep it running hopefully no one is tailing me because if not I will definitely crash. Mechanic can't seem to find problem. Maybe tipm or key fob? changed key fob no luck

- Bronx, NY, USA

problem #10

May 022018

Routan

  • 117,545 miles
My tipm modules of the car is causing a lots of problems and that has affected my fuel pump, battery, and starter.I have to replace a new fuel pump, a new battery and a new starter and still the same problem is still persisting.

- Jacksonville, FL, USA

problem #9

Mar 152017

Routan

  • 5 miles
After the car is parked back lift gate opens suddenly, also automatic side doors suddenly opens. Lots of occasions the vehicle won't start. At one time my wife was driving and suddenly it just stops in the middle of the road and could not start. No sign of empty gas or engine lights warnings. After the being taken to the shop diagnose is sensors not working and lots of time sensors were replaced but the hard start keeps on doing it to this date. Sometime it starts sometimes it does not.

- Jacksonville, FL, USA

problem #8

Dec 222017

Routan

  • 62,300 miles
Replaced fuel pump after issues with engine refusing to turn over. Next day after repair the vehicle refused to start; towed to garage for diagnosis. One mechanic was able to start it and another not. Computer diagnosis can't find the issue. I have explored the internet regarding this issue and find many complaints with the need to replacemthe tipm. This van has an engine built by Chrysler which recalled its 2011 vans to replace this device. Please force VW to do the same! thankfully the van was in park when it refused to start.

- Norman, OK, USA

problem #7

Nov 242017

Routan

  • 89,000 miles
Tipm module. My 2011 VW Routan was built by Chrysler with the same parts as any other Chrysler car at that time. Chrysler issued a recall for all vehicles made with this particular part as it is a life threatening issue. Most importantly the car will stop in the middle of driving! imagine going down the freeway doing 70mph with your kids in the car and the car shuts off. Fortunately we were only driving in a parking lot. Because the car is branded as a VW, chrysyler refuses to replace the recalled part which I was quoted at $1300 from the dealership and VW says it is a Chrysler part and issue. This thin gray line is costing people thousands of dollars and possibly even lives.

- Girard, OH, USA

problem #6

Jul 072017

Routan

  • 79,000 miles
Car won't start. Low charge, lights not working, horn not working, over heating. First it happaned while parked and then while driving.

- Miami, FL, USA

problem #5

Mar 132017

Routan

  • 100,000 miles
I have a Volkswagen Routan 2011 built by Chrysler in a Canada factory. This vehicle is shutting off when drive on the freeway. The gears and sreering locks up while driving. The vehicle also has electrical issues the lights turn on and off even when the car is off. After purchasing a new battery and alternator the car in the morning will not start. The battery is dead and drained. With nothing on it intermittently has a dead battery and shuts of after starting the car. When I call the Volkswagen dealer in stockton ca to explain the service guy hung up on my husband and I and stated it's not a recall. We explain that thousands are having the same issue and it's recorded and all over you tube. We are having the same ignition switch issues or possible tipm issues.

- Stockton, CA, USA

problem #4

Dec 192016

Routan

  • 45,126 miles
Integrated body control/ECU:tipm module malfunction.

- Arlington, TX, USA

problem #3

Dec 102016

Routan 6-cyl

  • 105,000 miles
I have been struggling with starting my Volkswagen Routan on the initial engagement of the key, the problem started within the last two months. In the same time frame, the vehicle would suddenly turn off in the middle of driving. I have seen that in 2009 and 2010 model there was a recall of the ignition switch that showed similar issues. My car does have 10000 miles, so I am trying to determine if it was an initial faulty item or a part that needs to be replaced. The dealership replaced the tipm module, but it did not correct the issues. I want to see if other 2011 models are experiencing the same issues, and whether the 2011 models should be extended to the recall for the 2009/2010 models.

- Vail, AZ, USA

problem #2

Nov 022016

Routan 6-cyl

  • 67,566 miles
The van hesitates to start. It has turned off by itself while driving. The blinkers (right and left) sometimes work. The hazard lights sometimes work. The ac comes on and then comes off. We are the original owners and have kept up with maintenance on the van. We took the van into Volkswagen dealer service and were told that the 2011 model was plagued with electrical problems. We were told this time our tipm needs to be replaced. All of the problems we are experiencing are related to a problem Chrysler (who made the van) admitted to. Volkswagen will not replace the part. The tipm is known for not getting fuel to the engine which can stop the van. This has happened to us twice.

- Katy, TX, USA

problem #1

Jul 312012

Routan

  • 20,000 miles
Intermittent starts an stops turn key won`T start sometimes trouble started in 2012 took it to shop didn`T act up for them said nothing was wrong so I sort of lived with it it always started after a few tries but latley it start turning off while im driving went to dealer told me they never heard of such a thing happening I tcame home an googled it there were 2 recalls for that reason for 2009 AN2010 vans I believe they out right lied to me apparently the first quick fix recall got put in my van please help me I`ve had 2 close calls on the highway when it died while merging on to a highway it`S the only van I got an need it for work I live paycheck to paycheck I emailed Volkswagen an got no response there to busy with there deisel recall to bother with me the phone wait was over an hour so I hung up I sure my van is not to only one with issue my wife`S hair girl traded her van off because they wouldn`T fix it this a dangerous issue

- Streator, IL, USA