10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 49,578 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which then depowers various key safety systems including, but not limited to, air bags, power steering, and power braking. This has happened to me several times including while driving on the interstate and in traffic. I was able to pull over but it is very difficult when power steering and power breaking goes out. I had children in the vehicle several times when this has happened. Per Volkswagon website, I removed all keychains or anything that would cause the key fob to be weighed down. When I contacted them, they said my van is not under recall even though it is the same exact issue previous models had been recalled for. The only symptom prior was the check engine light was on.
- Andalusia , IL, USA
While driving along my vehicle will shut completely off. This happens especially on bumpy roads. Sometime the vehicle will shut off right after starting the engine. The only way I can duplicate the problem is to turn the key completely off and restart the vehicle. This problem is very similar to the recall with the 2010 Volkswagens.
- Shelby, NC, USA
The drivers headrest airbag deployed while sitting in my garage. Engine had just been started. If this had happened while driving it could have startled driver to the point of loss of control.
- Vilonia, AR, USA
I was parked in my garage. When I started the car, the driver headrest exploded forward. If this had happened while driving it could have caused an accident from the sudden movement and loud noise startling me.
- Vilonia, AR, USA
I was in a pretty bad car accident 4/5/2019 with 6 kids in the car and none of the airbags deployed.. we were I motion when car infront of me tried to avoid the car in front of him. I saw him and I tried to avoid him so my left front hit his rear right side. None of the airbags deployed and now I have a horrible concussion in the hospital!
- Mount Airy, MD, USA
- Blair, NE, USA