One morning my VW Tiguan decided to turn the steering wheel light to red on my dashboard. No power in steering, hard to turn, etc... Carefully drove my car to the dealer, they said the wires were all gone (maybe the squirrels chewed them). They fixed the wires and connectors for around $300.

Just 20 days later, I have the same indicator staring at me and steering wheel doesn't turn easily. Driving back to VW dealer, this time they said "the module isn't communicating at all, the entire steering rack needs to be replaced", $2000 + taxes (boom!).

Googled around, found many others having similar issues.

I loved the car, but from one of the highest ranked cars I expect not have this kind of big issues at 60K miles (I have an older Nissan Versa, with much more miles on it, and didn't have any issues with it so far).

I'm very frustrated at the fact that I'm driving a car that has a potential safety issue and I usually have my 5 yr and 13 month old children with me. I bought the VW Tiguan because it was rated #1 for safety when my older child was 1 yr old. My car has had many problems and have spent 1000's of dollars in repair. But what has got me furious is the fact that on the morning of Friday July 25 2014. As I was leaving my parents house from dropping my kids and getting ready to go to work I started my car but the Power steering was gone completely. The Tiguan started and I could drive forward and back but the steering wheel did not move at all, as if it was locked but it was not and the power steering failure light came on in the dashboard. The Tiguan is almost 4 yrs old and about 73 thousand miles on it. But I do not think age is the issue with this problem, it's just a design flaw from VW. This problem has me very concern because what if I was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the Tiguan.

My Tiguan was towed to a VW dealership's car shop and they told me there that they never heard of such problem with the Tiguan models, I search on the web and it turns out there are several hundredth 2009-2011 VW Tiguans owners that have had that same problem, and to fix the Tiguan it would be $2,045 dollars. The service rep suggested I call VW customer service. I did call and they were very nice and told me that they were going to see if they could help me with the repair. Next day I get a call from them and told me that they were not going to do anything about it because my Tiguan had more than 70,000 miles and was way out of warranty. This power steering problem has nothing to do with the Tiguans age. Other people that have had this exact same experience and only had their Tiguan for 2 months with 1,800 miles on and the problem keeps reoccurring! Warranty or no warranty this is a design flaw and should be covered by VW. Also in my opinion this is an issue worth a major recall but so far VW seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment.

Something should be done about it!!!! before an innocent family dies!!! Help!!!!

In the meantime I will tell my story in the social media, to people, in the news if I can, in the radio if I can, report it to BBB, and make consumer reports anywhere I can!! etc., etc.

I am now very scared to be driving the Tiguan it's not safe and I don't feel safe! In other peoples Tiguan that have had the same problem it just keeps reoccurring after being "fixed". VW has lost a loyal customer forever!