definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
39,894 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #12

Apr 022018


  • 39,000 miles
Air bag recall - air bag light came on and steering wheel controls do not work including horn. Took car in and dealer showed there is a recall for this specific issue/model but not for my specific VIN

- Austin, TX, USA

problem #11

Sep 292018


  • 31,942 miles
Stationary, parked. Started engine and hear clicking noise from the steering column. Error message and light emerged on the dashboard indicating airbag error. Non-functional electronic controls and horn on the steering wheel. No airbag function and horn is a major safety concern.

- Las Vegas, NV, USA

problem #10

May 012018


  • 47,000 miles
Takata recall / clock spring, why is every other model in this year covered accept for the Tiguan? I am a single mom and can not afford this part. I have already taken it to the dealer and they can't help me. All I did was try to parallel park and the steering column started clicking and the airbag light came on. There is no horn or airbag or steering controls. This is extremely dangerous. Please help me!

- Ephrata, PA, USA

problem #9

Jun 112018


  • 66,000 miles
While driving and making a left turn on a city street, I heard a clicking in the steering wheel and the airbag error light came O. then none of the buttons on the steering wheel worked. Dealer investigated and determined it was the clock spring. The mileage was 66,000. About the same as all the other complaints I have read. Luckily I only had to pay the 50 charge because I had a used car warranty.

- Hamden, CT, USA

problem #8

Dec 122017


  • 51,000 miles
The contact owns a 2014 Volkswagen Tiguan. While driving approximately 35 mph and making a left turn, a noise was heard coming from the steering wheel and the air bag warning indicator illuminated. The contact also stated that the controls located on the steering wheel for the cruise control, bluetooth, and horn failed to operate. In addition, the contact was unable to use the rear middle seat because the seat belt failed to extend. The vehicle was not taken to a dealer or independent mechanic to determine the cause of the failure. The manufacturer was contacted and stated that the vehicle was not under warranty. No further assistance was offered. The approximate failure mileage was 51,000.

- Calexico, CA, USA

problem #7

Feb 052018


  • 75,000 miles
Although VW has had recalls in multiple of its 2010-2014 vehicles with the exact same issue I'm having currently there is no recall on my 2014 Volkswagen Tiguan. I was parallel parking and I turned my wheel one way and heard a "tick-tick-tick" sound in the steering wheel column. When I turned the wheel the opposite way to finish parking it did not tick. After that I had no power in my steering wheel controls, alongside the airbag light turning on notifying me they were no longer working and my horn does not work when attempting to use while driving or inside the car. When outside the car and I hit the lock button the horn works notifying me it has been locked. I was nearly rammed into after another car tried merging into my lane and I wasn't able to honk my horn as warning to them. Considering the recent recalls from Volkswagen I don't believe this issue is something I should have to pay for when it is the exact same problem for which the current recalls have been issued.

- Greenfield, IN, USA

problem #6

Dec 012017


  • 45,000 miles
The clock spring in the steering column went out. I have no access to update any maintenance items to do my vehicles, including tires pressure update, service update, oil changes and service maintenance. I cannot turn volume or change radio stations, I cannot access my mobile phone, I have no horn, etc. None of the controls on the steering column work. Also there is a clicking sound anytime I turn steering wheel. The vehicle can be moving, or stationary at the time and nothing works on the steering column.

- Houston, TX, USA

problem #5

Feb 012018


  • 43,000 miles
The contact owns a 2014 Volkswagen Tiguan. The contact stated that the electronic functions on the steering wheel were inoperable. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the clock spring failed and needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 15V483000 (air bags). Archer Volkswagen (10400 southwest fwy, houston, tx 77074, (713) 272-1700) was contacted and an appointment was made to have the vehicle repaired. The manufacturer was notified of the failure. The approximate failure mileage was 43,000.

- Missouri City, TX, USA

problem #4

Jan 112018


  • 53,153 miles
I have a 2014 VW Tiguan with about 53,100 miles. My clock spring just broke. The steering wheel had been making licking sounds during turns for a few weeks, then after a loud click (during a turn at a low speed/in parking lot), my air bag light came on and controls on the steering wheel stopped working. The VW dealership informed me that this issue is not covered under warranty nor a recall. I see that the NHTSA has opened an investigation to determine whether the initial recall included enough vehicles. This just happened the other day, so it is not fixed yet. (I need to save up $800 to fix). I wanted to report this in case the NHTSA needed more incidents for their investigation.

- Tallahassee, FL, USA

problem #3

Dec 082017


  • 17,534 miles
The clock spring in the steering column deteriorated and became nonfunctional in a car that is only 3 years old and with only 17000 miles on it. This is not an old car, to spend about $800 to repair a part that is still this new is ridiculous. There are past and current investigations into this exact part with many models, including variations of our own.

- Salem, MA, USA

problem #2

Jul 112017


  • miles
Takata recall I bought this car on 2015, used with 35,000 miles, and I got warranty. While I was driving on highway to take my little kids -18 month old daughter, and 2 months old boy, on the daycare, I heard noise, like clicking, and like a broken thing.I tried to use the horn.it didn't work.and on my dashboard I saw the warning light of airbags.and all the electrical was not working.I stopped in oneside of highway and called my husband.it was really scary situation. The steering wheels is to hard to turn left and right. I panic about this, because I have little kids that I have to take at daycare everyday. I start searching about this issue when I saw the recalls. For Volkswagen Tiguan,2014. I called recalls customer service. The person who answered his name is [xxx] and he told me I had to go, to do an diagnostic screening for my vehicle. So I went in a VW dealer here in austin. And there they figured out. The air bag clock spring was broken. After him a lady named [xxx] called me to ask also for the diagnostic screening, to fix the problem. After I sent to her the paper I got from VW. She called me and said we will not do that. It is not our problem. I am really anxious about this. I don't have another vehicle to move. Everyday I am facing very dangerous and unsafe situations. I can't use the horn, while I am driving and I feel unsafe using the Volkswagen. I am european and while I was living in europe. I was using always Volkswagen and for me was on top. Right know I cant believe how unsafe is for me and my little kids. I need a solution for my situation. Urgent solution. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Austin, TX, USA

problem #1

Feb 062015


  • 10,100 miles
I was driving home on interstate, car suddenly displays steering wheel malfunction indicator and wheel locks. I was barely able to pull off interstate and shut off car. I turned car back on after waiting 5 minutes steering wheel seemed to return to normal, within one block of exiting interstate wheel locked again. This vehicle is not even a year old, purchased brand new 7/12/2014. Very scary. I noticed several incidents of this via VW complaint site. Seems this is unfortunately very common and some kind of defect with this vehicle.

- Omaha, NE, USA