The clock spring in my vehicle broke back in December of 2021. This was diagnosed by a Volkswagen dealership service department. It is now 5 1/2 months after the part was ordered and still no part. This makes the car undriveable. The air bag and horn do not work and the entire dash is unusable. It is a safety issue that has rendered my car undriveable for the past 5 months. We can-??t get dealership to answer calls. We have found many others complaining of same thing being wrong with their Tiguan and have all been told the part is indefinitely delayed with thousands of people needing the part but none are being made. Volkswagen needs to do something to help people who purchased their product and can-??t even use them. My daughter was driving the vehicle when she heard a crunch and her air bag light came on and the steering was affected. Thankfully she pulled over until someone could help her. We are still paying monthly for a car that is not driveable.

- Metairie , LA, USA

Volkswagen dealer diagnosed my car with a failed clockspring in October of 2021, which results in a failed driver's airbag, no horn, and failed steering wheel control buttons. Volkswagen currently has this part on backorder with no ETA and there are 3000 customers without this part. I have no way of obtaining this part, and therefore have no airbag or horn which is extremely unsafe. Volkswagen refuses to provide alternative transportation or a rental vehicle for me saying that it is not covered under the warranty. In addition, the car would not pass inspection in several states, and I can't sell it because it is not safe. So I'm paying for a useless car.

- Milwaukee, WI, USA

Steering wheel began making a clicking noise every time I would turn the wheel either right or left. Then the volume and skip buttons stopped working on the steering wheel, left side only, the right side control buttons are working just fine. A couple of days later, the airbag light came on the dashboard and my steering wheel is still clicking when I turn the wheel. Doesn't matter if I'm on the freeway or in a residential area, it clicks no matter what and the airbag light has not gone off since.

- Sparks, NV, USA

Clicking noise from steering wheel while turning. Error airbag message later appeared along with airbag notification light. Functions in steering wheel cease to work including the horn. Noticed in motion on a neighborhood street.

- Atlanta, GA, USA

My vehicle was in motion pulling out of my driveway and turning onto the street when the steering failed completely and I was unable to direct my car. To avoid blocking traffic I had to pull into my neighbors front yard. The car was in motion and around other cars when I lost control. This is the second incident with this vehicle.

- Watertown, MA, USA

While in the middle a a 5 way boston intersection my power steering failed without warning and I was unable to direct my car in busy traffic. I was able to remain calm and turn on hazard lights to get myself out of harms way, but was extremely lucky. The steering light came on immediate, but there were no noises, no previous issues, and no way other than luck for me to prevent a serious accident.

- Watertown, MA, USA