10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 3 / 1
- Average Mileage:
- 5,874 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Turning on the car I got a notification on my dash that says error airbag with the light icon.
- Bedford , VA, USA
The contact owns a 2017 Volkswagen Tiguan. The contact stated that upon entering the vehicle after a rainstorm, the contact became aware that the interior of the vehicle was flooded, and that water had entered the vehicle through the sunroof. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the sunroof drainage system. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 66,000.
- Boston, MA, USA
My [XXX] daughter was a front seat passenger in her friend-??s car the 2017 Tiguan when the driver swerved to avoid another car and struck a pole. The damage was primarily on the front passenger side of the car. My daughter hit the windshield. It was broken in two places and she sustained several other injuries. The airbags never deployed. The car was totaled. I-??m interested in knowing whether or not it can be determined if the airbags should have deployed and did not, and if the seatbelt worked properly or not, and whether or not you-??ve had other complaints about this make and model. My daughter has sustained a concussion and has been out of work since he accident thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Haddon Heights, NJ, USA
It is nearly 2 years since the "clock spring wire" in the steering wheel failed. While this results in the buttons on the steering wheel not working, that is a minor inconvenience (such as not being able to reset the tire pressure warning light). The major problem is that the steering wheel air bag is not functional. Local VW dealers and VW of American customer support have been unable to obtain this part for more than 18 months. A very reliable source (local mechanic) tells me the local VW dealer has several customers with the same need for this part. We have been checking with local dealers for more than a year to see if/when this part might become available if no success.
- Niwot, CO, USA
I started to get an "airbag error" message on the dash and then noticed that my horn no longer works, and neither do any of the buttons on either side of the wheel that control the dash menus and sound/phone system. I was able to determine this is a clock spring failure. From what I read, this is not a part that is supposed to wear out or fail from the age of the car and is expected to last the life of the car. Unfortunately, I now have no horn and possibly no airbags and I can't change any view on my dash to look up anything else.
- Harker Heights, TX, USA
The clock spring is broken on the 2017 Tiguan 4 motion @ 67,017 miles. The airbag light immediately came on. The part was removed for inspection and replacement by my husband. With the airbag/clock spring disabled turn signals, wipers do not work. Steering is very hard and there is a giant hole where the airbag should be making this vehicle unsafe. I see there is a recall on clock springs but apparently this Tiguan isn-??t included but it should be. First noticed this problem Oct 12 2022 The part number is 5k0953569AP
- Brighton, MI, USA
Clock Spring - Crackling sound in steering wheel when turning right and left; airbag indicator
- Parma, OH, USA
Airbag light went on at 56k miles. VW service told us it was a faulty airbag. I paid 2k to have passenger side airbag replaced. 500 miles later the airbag light came on again. I had VW service review the problem and this time they said it is the drivers side airbag. The car has never been in any accident. Airbags should last the life of the car and certainly not 57k miles.
- Roswell, GA, USA
2017 Volkswagen Tiguan airbag Clockspring has failed. Safety impact: airbags will fail to deploy if needed in the event of an accident. This is an ongoing issue with Tiguan-??s and has been investigated in previous models. Part has not been inspected yet. No warning lights prior to a loud click in the steering column followed by an -??Error: Airbags-?? notification on dash and airbag light coming on. Happened 6/18/2023
- Tacoma , WA, USA
The clock spring failed in my steering wheel. There is no active horn or airbag for the drivers side. None of the steering wheel system works. The steering wheel was making a clicking sound for a week and then one night the airbag error light came on and has stayed on. The vehicle was taken to VW they said it is the clockspring that needs to be replaced but they are on back order for months.
- Charlestown, MA, USA
Clock spring failure. First symptom happened 2-3 months ago, my steering wheel radio controls and controls on my touch screen started randomly freezing or breaking. 3 months later, as I was turning my steering wheel, there was a cracking sound and my air bag light came on. The next day my car died but was able to be jumped by roadside assistance, unsure if the battery dying was related. The car was taken to a VW service station and was a confirmed clock spring failure, which I understand means the airbags will not deploy when/if needed. I was told it was not under warranty.
- Nashville, TN, USA
I have had my clock spring replaced in my 2017 VW Tiguan 3 times and it continues to break. I have had a clock spring on "order" since December 2021 and the VW dealership cannot fix my car. My horn doesn't work nor does any functions on my steering wheel and I am pretty sure my drivers air bag would not go off as the light is on and happens each time my clock spring has broken. This is a known issue that VW has and the NHTSA has previously investigated the issue on a prior year recall. The only warning sign prior to my clock spring breaking each time sounded like crumpling or breaking plastic when turning the steering wheel a certain way. When it finally broke each time it was like plastic snapping and the air bag light comes on and nothing on steering wheel works. No horn no nothing. The Volkswagen dealership has replaced my clock spring 3 times one of which Flow Volkswagen in Wilmington NC tried to charge us...did but eventually refunded when I provided documentation but told me I was going to have to pay for it all and charged me over $200 to tell me it was broken and parts were on backorder and I would have to wait until they came in but was also responsible for paying for all the repairs. This would have been the second time Flow Volkswagen in Wilmington o replaced my clock spring. Please help. I don't know what to do and I am nearing my annual inspection and cannot and will not pass because I have no horn.
- Kannpolis , NC, USA
Hello, for three months I-??m driving a car without a horn and air bag. The dealer claims that he-??s waiting for a part, but this a safety issue the dealer should provide me with a car until they get the part to fix my car thank you very much for your time
- Bergenfield, NJ, USA
Airbag and horn do not work and dealership said it needs a new clockspring. There was a recall on clocksprings for this model Tiguan and they replaced it in 2018. The clocksping broke again and they said its out of warrantee and there is no longer a recall. The charge is $700 and there has not been one available in over a year. The dealership told me there are 8000 customers waiting for the clockspring. Clearly they know there is a problem and are not doing anything about it. No airbag or horn. Cannot even sell car if I wanted to based on it not having an airbag or horn with no plan from VW to remedy the issue.
- Brewster, MA, USA
The airbag and horn do not work on my car. I took it to the dealership and they did nothing. I have been driving without a horn or airbag for 3 months.
- Daphne, AL, USA
The airbag light on the dash board randomly came on and has not gone off. All the controls on the steering wheel do not work and neither does the horn on the steering wheel.
- Vienna, VA, USA
My airbag light has gone off for about 2 weeks now. There is no reason why it should be off because I have not been in an accident or done anything differently. I do not feel comfortable driving my car and have looked into recalls. Turns out there has been several recalls for Volkswagen Tiguans 2017 in regards to recalls so I want this checked out asap.
- Los Angeles, CA, USA
The airbag light is on in my vehicle and it was not listed on the airbag recall list. Has there been an unpublished update on the recall? the car was idling in driveway.
- Kula, HI, USA
The contact owns a 2017 Volkswagen Tiguan. The contact stated that while driving at 45 mph, the contact hit a pot hole, lost control of the steering wheel and crashed into a tree. All airbags deployed accept the front driver and passenger side. The contact sustained head chest, bruising injuries. His wife who was seated in the passenger seat sustained injuries from the seatbelt which caused bruising around her neck and chest. However, 40 days later the contact wife passed away from hitting the dashboard with her head, seatbelt pensioner caused by septic shock. Medical attention was contacted which the contacts wife was hospitalized for couple of days. A police report was made and towed the vehicle to a lot. Damages to the front end were repairable. All state was contacted about the issue and has started a claim. The manufacturer was made ware of the failure and informed the contact to bring the vehicle in for a diagnose test. No dealer was contacted. The contact mentioned NHTSA campaign number: 16V955000 (seat belts, airbags) as a possible cause to the failure which was not included in the VIN. The failure mileage was approximately 3,834.
- Newfield, NY, USA
- Rochester, NY, USA