The contact owns a 2021 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive. The low oil level warning light was illuminated. The vehicle was towed to an independent mechanic, who observed a crack in the oil pan. The vehicle was repaired, but the failure reoccurred. The vehicle was towed back to the independent mechanic, who then diagnosed a failure with the engine. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 50,000. The VIN was not available.

- Camp Hill, PA, USA

My Tiguan was towed on [XXX] to Beyer Volkswagen [4017 Valley Pike, Winchester, VA 22602] for service to repair a sudden and unexpected vehicle failure.??On [XXX], I started the Tiguan and noticed a hard start. I drove the vehicle about 4 miles down the road and noticed a smell of gasoline when I stopped and opened the door. I?immediately?drove the car home at which point I noticed gasoline on the road and driveway, as well as a heavy persistent smell of gas. I moved the vehicle to the road and had it towed [$95 at my expense] to Beyer VW for service. This failure?rendered?the vehicle undrivable and luckily was able to get it towed before it became engulfed in flames. [XXX], after getting the vehicle back for 1 week (dealership claiming repair fixed) the problem was not fixed and in fact gas spewed from the engine at a higher rate. Pictures attach showing about of gas which instantly dispelled at start and move from driveway to road. This is a critical vw problem that will result in fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Stephenson, VA, USA

My car is a 2021 Tiguan. Car is burning oil and should not be.

- Hope Mills, NC, USA

Oil change/ low oil light didn-??t come one. When car was initially checked due to check engine light being on it didn-??t produce any codes. The dealer confirms it needs a new engine and turbo rebuild due to there being no oil in the car. Last oil change was May 29, 2023 at Pep boys.

- Camden , NJ, USA

The vehicle continually reports low oil pressure every 5,000 miles and checking the oil confirms that the engine has burned through 4 quarts of oil. The vehicle has been inspected by the dealership from which it was purchased, and they report that the oil burn is within normal limits as defined by Volkswagen and that they cannot produce a result that would be consistent with the level of oil during I experience during a day-to-day commute. This problem has been ongoing for over 1 year

- Milford, MA, USA

The car will suddenly shut off while slowing down or coming to a stop. The -??start/stop-?? error message is displayed and the car displays to -??manually restart car-??. At first this happened only sporadically, but now this is happening while on the highway in traffic or while turning in an intersection. Today it has happened 5 times. Our car only has 10,000 miles and has had problems from the beginning. The fuel pump had to be replaced after sitting at the dealership for a MONTH while they tried to fix and unknown -??EPC-?? error that displayed and completely shut our car off while driving on the highway-?"not coming to a stop.

- Charlotte , NC, USA

I have to put oil into the engine every 2000 miles. The dealership has run 2 separate oil consumption tests and they claim they are unable to find anything wrong.

- Lexington , SC, USA