10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 5,400 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Our 2004 VW Touareg V-8 has the following problems despite five trips to the dealer: I) hesitation during acceleration; II) pulls hard to the right; and III) shifts roughly at low speeds. Past problems include: Iv) the latch on the rear door broke, such that it came crashing down on my wife's head; V) the rear seat belt latch wouldn't work; vi) the car shuddered badly when you tried to make a turn at low speeds (e.g., while parking) and vii) the flat tire indicator went on even though the tire was neither flat nor low. We have an arbitration scheduled for 11/9/05 under California's lemon law.
- Los Angeles, CA, USA
Passenger door opened going down the road, handle does not retract sometimes. A litany of electric quirks and excessive tire wear, also jerky acceleration.
- Linden, VA, USA
Door handels stick in the open position so doors do not close. Taken to dealer, dealer did not fix issue. My daughter's hand then was hurt after door slammed into her as it was did not latch due to sticking door handels. Called Volkswagen, then booked the car for repair. After collecting car from dealer's second repair, the problem still occurs, but at not as often. Car still defective.
- Alexandria, VA, USA
My 2004 Touareg with less than 5000 miles has been in for servicing 7 times. The brakes have been worked on and looked at three times. They still squeal but the problem has lessened. Of more concern are the safety issues that have affected me. I have been locked out of my vehicle twice, each time with a different resolution. Updated software was the latest fix. My airbag fault light is now on. Another software resolution is on the way. I have no confidence in the quality or safety of this vehicle or when the next issue will arise. Volkswagen told me my car was not problematic and I had "buyers remorse". I am in awe of their lack of concern especially when I know I am not the only Touareg owner out there with problems.
- Princeton Jct, NJ, USA
- Cortland, NY, USA