The following is a synopsis of original E-mail I sent to Volvo cars of North America for your records. ------------------------------------------------------------------------------------------------- I finally had my 2003 Volvo S40 serviced for excessive bumpy ride problem that Ive complained about since the time I bought it from howard orloff in May 2003. IM appalled to learn that folks at howard orloff left the spring spacers in place along the front suspension when they sold me the car; and after several complains (of which you folks have all the records of my E-mail communications) and ten months, Volvo of lisle finally figured the issue out. I donT know what kind of damage this may have caused to my car for all these many months. As of writing this message, my car is dangerous and precarious more than ever. After almost little over a week of driving since I got my car back, the carS ride is worst than ever; the steering wheel has become extremely sensitive and does not afford control of the car; quite often dashboard icons flash as I hit even the slightest bump on the road; the rear right wheel seems to get airborne while the left front end stays dipped into the pavement. Before Volvo of lisle addressed the spring spacer problem, the cd-player kept skipping the track including the tuner mode changed from cd to tape or am/fm mode 3 or 4 times solely due to the car hitting a bump while driving. At this rate, IM afraid it is going to cause more damage to tires, wheel rims, electrical system, engine and other interior and exterior components of my car. IM definitely concerned and even scared about the safety of my family and myself along with others on the road when driving this car. In light of the same recurring problem, Volvo should replace my car with a new one at no extra cost to me. I look forward to hearing from you by Monday, April 12, 2004 or sooner.

- Burr Ridge, IL, USA