5.0

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
19,620 miles

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problem #1

Jul 072003

S60 5-cyl

  • Automatic transmission
  • 19,620 miles
The driver's side seat belt lost tension while driving and completely unrolled and was no longer functional. I contacted my nearest dealer which is 30 miles away and they advised that they did not feel the vehicle was safe to drive and to contact Volvo on call. I did this and was told that because the vehicle was still driveable it would not be towed. Volvo customer service advised the same. I followed up with an email to Volvo customer service and to date I have not received any response despite receipt of confirmation of my E-mails. On 7-10-03, I finally drove the vehicle to the dealer with no seat belt. The vehicle had been parked since 7-7-03. The part was ordered and will be available 7-14-03. It seems Volvo had no concern for my safety or the fact that I was driving the vehicle in violation of fl statutes - a company supposedly "committed to safety."

- Pt. St. Lucie, FL, USA

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