Car started making brushing noise around engine bay after enough time for engine shutoff and walking out of car to hood to hear. Noise only lasts for around 3 to 4 seconds. Been brining it to Penske Volvo's attention since then, always denied that they could replicate issue. I finally got around to having one of service advisors to hear and they did. When taking it to the tech, they stated I had an aftermarket filter and would deny warranty coverage. To add insult to injury, their tech recommended a $140 filter. I've notified Volvo NA, and they gave the run around, stating that they don't approve nor deny any warranty and that it was the sole decision of the dealership. Penske Volvo tech stands by that it was due to aftermarket filter. I told them of Magnuson–Moss Warranty Act, and tech then states that filter wasn't sealing properly. I took pictures / videos of my filter after I got home and saw no issues with sealing properly.
This is the 2nd time that they either became ignorant and stated they can't replicate the issue or just flat out deny warranty work. Last time, I took my vehicle straight to another dealership, who was able to replicate the issue and have it fixed. STAY AWAY FROM PENSKE VOLVO in PUENTE HILLS, CA. Take your business elsewhere; especially if your going to be taking in for service.
STAY AWAY FROM VOLVO VEHICLES (NEW ONES) AND PENSKE VOLVO. AT THIS POINT, I WOULD NOT RECOMMEND PENSKE AUTOMOTIVE AS IT WAS A COMPLETE JOKE AND WASTE OF MY TIME.
Car started making brushing noise around engine bay after enough time for engine shutoff and walking out of car to hood to hear. Noise only lasts for around 3 to 4 seconds. Been brining it to Penske Volvo's attention since then, always denied that they could replicate issue. I finally got around to having one of service advisors to hear and they did. When taking it to the tech, they stated I had an aftermarket filter and would deny warranty coverage. To add insult to injury, their tech recommended a $140 filter. I've notified Volvo NA, and they gave the run around, stating that they don't approve nor deny any warranty and that it was the sole decision of the dealership. Penske Volvo tech stands by that it was due to aftermarket filter. I told them of Magnuson–Moss Warranty Act, and tech then states that filter wasn't sealing properly. I took pictures / videos of my filter after I got home and saw no issues with sealing properly.
This is the 2nd time that they either became ignorant and stated they can't replicate the issue or just flat out deny warranty work. Last time, I took my vehicle straight to another dealership, who was able to replicate the issue and have it fixed. STAY AWAY FROM PENSKE VOLVO in PUENTE HILLS, CA. Take your business elsewhere; especially if your going to be taking in for service.
STAY AWAY FROM VOLVO VEHICLES (NEW ONES) AND PENSKE VOLVO. AT THIS POINT, I WOULD NOT RECOMMEND PENSKE AUTOMOTIVE AS IT WAS A COMPLETE JOKE AND WASTE OF MY TIME.
- A S., La Habra, US