After purchasing a Volvo S80 in April 2003 from Volvo North scottsdale, my wife (who drives the car) began experiencing a fuel injection problem. Each time the car was routinely serviced at Volvo North scottsdale, she complained of the problem, but the dealer failed to repair it. After tiring of the deteriorating service quality at Volvo North scottsdale, my wife began having the car serviced at powell Volvo, to whom she continued to complain of the fuel injection problem. That dealer also failed to repair the problem. When the warranty expired, my wife had the vehicle serviced at an independent mechanic, swedish auto werks, to whom she also complained of the fuel injection problem. At this time, the car had been driven 35,990 miles. By this time, she was also experiencing an intermittent slow/long crank starting the car, which was thought to be due to a failing battery. She complained of this also to swedish auto werks. Swedish auto werks diagnosed the causes of the problem as not only a failing battery but also a cracked fuel pump hose nipple. In addition to a new battery, it installed a new fuel pump assembly at a cost of $821.97. The car now runs very well. In a subsequent conversation with another Volvo owner, my wife learned and has since confirmed that this fuel pump problem has been recurrent with the Volvo S series since al least 2002-03 and that Volvo knows of it. My wife also learned that there has been a "silent recall" prompted by this problem--I.e., if the problem is recognized by a Volvo dealer, Volvo will fix it at no cost to the owner. Neither Volvo North scottsdale nor powell Volvo identified the problem despite my wife's repeated complaints to them. By October 4, 2007 letter and attached copy of the repair invoice to Volvo customer care center, I requested reimbursement. In reply, Volvo denied my request, stating that there had been no recall. The date below is when the repair was made.

- Phoenix, AZ, USA