The contact owns a 2013 Volvo S80. The contact stated that the radiator anti-tampering device was faulty, the check engine indicator illuminated, and the vehicle overheated. The reading indicated that there was an issue with the "anti-tamper switch for radiator." The dealer (Volvo cars annapolis, 333 buschs frontage rd, annapolis, md 21409, (410) 349-8800) stated that the vehicle was not included in a recall; therefore, the contact would have to pay for the repairs. The manufacturer stated the same thing as the dealer. The vehicle was not diagnosed or repaired. The failure mileage was 57,000.

- Pasadena, MD, USA

About 6 weeks ago the check engine light went on in my Volvo. I went to an auto shop and the scan read "faulty radiator anti-tamper device." I then researched the problem and found that Volvo had a recall (TJ27910) the 2013 S80 was effected by this recall. I called the dealer and my car was supposedly not on the recall list even though I had the same issue. Volvo would not honor the recall and stated that I would have to have the car re-scanned and the software issue would be reset at my cost. According to Volvo even though my car has the issue as the same models with the recall since my VIN doesn't match up I am liable for the cost. According to the dealer, and the Volvo customer service it is impossible that Volvo made an error by not including my car. I am hoping you can assist in encouraging Volvo to take responsibility. Thank you.

- Pasadena, MD, USA