The contact owns a 2016 Volvo XC60. The contact stated that she received NHTSA Campaign Number: 20V378000 (Seat Belts). The contact stated the vehicle was taken to a dealer for routine maintenance where she requested to have the recall remedy completed. The vehicle was repaired; however, the contact said she received a follow-up letter from the manufacturer that said her vehicle had not had the recall addressed. The contact said that there were illustrations on the recall letter that shows that the work was not properly completed by the dealer. The manufacturer had not been informed of the issue.

- Orlean, VA, USA

I have owned this vehicle since July of 2020, and can't get the service for the safety recall performed. The recall is for the front seat belts. I have contacted the dealership and Volvo but haven't received a response.

- Indianapolis, IN, USA

I received a safety recall notice in August 2020 (for a recall issued in June 2020) and I contacted my Volvo dealer (don beyer dulles, va), who said that the parts were not available. I received a second safety recall notice in December and I contacted my Volvo dealer, who said that the parts were unavailable and were still not available as of January 28. The second recall notice said to call Volvo customer care center if the recall is not corrected within a reasonable period of time. I contacted the Volvo ccc and they told me to try another retailer. That's it - no other assistance. Seven months after the recall and still no timetable for repair.

- Broadlands, VA, USA

The contact owns a 2016 Volvo XC60. The contact received notification of NHTSA campaign number: 20V378000 (seat belts) however, the part to do the recall repair was unavailable. The contact called to gorges Volvo cars (17665 burt St, omaha, ne 68118; (402) 359-1500) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Omaha, NE, USA

A letter was sent from Volvo Corp about a safety recall on seatbelts in August 2020 stating that parts would be available after Nov 2020. I called the local dealer last week and apparently they do not have the parts to make the necessary repairs. I am very concerned for my safety while driving this vehicle. Currently, the drivers side seat belt is difficult to open with one click. It requires a few pushes to unlock the seat belt and this is our main concern. I called Volvo Corp this morning and they are unaware of any timeline of when the parts will be available. They have also made an error in stating the phone number for NHTSA in their letter to the public. The letter states 800-327-4236, which is incorrect.

- Goshen, NY, USA