10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
1,214 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

May 282024

XC60

  • miles
The moon roof leaks and drains into the area of the electronic gateway. This causes the car to become inoperable, slowing it to a crawl, once in park it will not get out of park, and sometimes results in not being able to turn off the engine. Many error codes become displayed ranging from no parking brake available, ESB not responding, check engine light, and others. According to user forums, this issue has been around since 2017 for many of the models and Volvo will do nothing to repair it or acknowledge it. I have paid $2250 so far and the vehicle is still unusable.

- Hillsborough, NC, USA

problem #6

Dec 032022

XC60

  • miles
At approximately 55,000 miles I started to experience intermittent heavy vibration at Highway speeds. According to the Volvo technical journal this is a known issue called the Ghost Shaker. There we no warning lamps or car messages that displayed while the shaking occurred. Typically, the car would shake when above 45 MPH, especially on interstate. While the Ghost Shaker is happening, it was very hard to control the vehicle and the only way to cease the shaking is to pull over and come to a complete stop. Sometimes this was not very safe, especially when you were on an interstate with limited shoulder space. This appears to be a known issue of Volvo, but since I was out of warranty, I had to cover the cost for the repair. I took my XC60 into an Independent Repair shop and a new Volvo Brand brake booster was installed. This appears to have rectified the situation and the shaking has stopped.

- Buena Vista, VA, USA

problem #5

Apr 042023

XC60

  • miles
Since owning my Volvo XC60 I have had to change my brakes and rotors 3 times. I first purchased my car in January 2020 and the model is a 2019. The brake issues that have occurred have been the brake pedal shaking excessively as well as concern that the car would not brake due to the brakes wearing down very quickly. This has also affected the brake safety that Volvo pride themselves on. Additionally I was asked to pay $600 for a recall that the dealership told me needed to be done for my safety and admitted that Volvo should be picking up the tab for this.

- Palm Beach Gardens , FL, USA

problem #4

Sep 052022

XC60

  • miles
For the last 18 months, when getting on or while driving on the interstate at speeds of 55 - 70 mph, the steering wheel vibrates and a vibration is felt throughout the vehicle. When braking a pulsation is felt in the brake pedal and the car shudders as it slows. I have taken it to the dealer and they cannot duplicate the issue. I've seen that other Volvo XC-60 have had similar issues with brakes/rotors.

- Blythewood, SC, USA

problem #3

Nov 152019

XC60

  • 6,500 miles
Since purchasing in May 2019, my brake pads were replaced once and my rotors now three times. I have less than 20,000mi on my Volvo. The reason is because of pulsations when I apply the brakes and it can be felt in the steering wheel, at times. My dealer has been stellar in addressing my concerns each time I have had to have it serviced. I have seen on various blogs and consumer sites that this is a rather common occurrence. I believe the rotors either are not equipped for this vehicle or the quality of the rotors are subpar. If a remedy or recall is not substantiated, the owners should be assured brakes and rotors will be covered by Volvo, indefinitely.

- Wexford, PA, USA

problem #2

Nov 212019

XC60

  • 2,000 miles
Vehicle was in the hold position, as I was completing a transaction at my pnc bank drive up. Upon leaving my foot torched the accelerator lightly.suddenly the car started to accelerate at a very high speed. I braked but could not stop. You could hear the engine revving. I choose to hit a large tree rather than enter a main road.the car wast totaled.

- Boynton Beach, FL, USA

problem #1

Jun 222019

XC60

  • miles
Safety issue the auto-hold brake function malfunctioned. I am using this feature a lot. When entering a paid parking garage the car stopped correctly before the gate. But when opening the door and unbuckling the driver's belt the system malfunctioned- instead of entering auto parking mode and be stopped if moved forward fast, breaking the parking gate completely, damaging city's property, breaking my mirror and getting dents on the hood, driver's door and B-pillar trim panel. Also my left ankle had a big bruise and lump after that, but luckily was not broken. This case was reported to police. The vehicle was stopped. Parking garage entrance

- Hollywood, FL, USA