I purchased my new 2012 Volvo XC90 R-Design vehicle (VIN #YV4952CF5C1611187) on September 30, 2011, and am the original owner. I bought this specific vehicle because of it’s stellar reputation for being one of the safest vehicles on the road. I have two teenage sons who would be learning to drive in this vehicle; their safety is my priority.

On February 12, 2015, I took the vehicle in for a problem with the backup camera/GPS system. The backup camera window comes up when it is placed in Reverse, the backup camera stays on when you put it into Drive, and then the GPS doesn’t work. It was not repaired that day at their first attempt to fix it. I returned to the dealership five more times (2/24/2015, 3/11/2015, 6/10/2015, 7/2015, and 11/17/2015), and they attempted to fix it each time to no avail. This issue has only gotten worse; sometimes when I put the car from Drive into Park, the GPS window comes up and the backup camera comes on ~ while in Park.

I went into the dealership on February 8, 2016, almost one full year after the issue was first reported. I was informed that there is no fix for this issue, and there will never be one. This is a software issue, and the company that wrote the program went out of business. This problem can be fixed; Volvo has to hire a company to look at the software, find the bug in the system, and change it so it works properly. My husband just sold his software company; I know this option will be expensive. I have also been informed that only about 100 customers have this issue with their Volvo vehicle. Therefore, Volvo Corporation has refused to repair this bug.

According to your web site and documentation: “ From Design, Engineering, and Manufacturing to support activities in Parts, Service, and Sales, high standards have been set to help insure your satisfaction and pride as an owner of a Volvo.”

I am assuming my high standards are different than yours; I purchased a product that I expected would outperform my husband’s Chevrolet. Sadly, it doesn’t even meet that standard.

Satisfaction and pride? This is both my husband and my first Volvo. We are neither satisfied nor proud of our vehicle.