On two separate occasions, while driving car on highway at high speed, the car has gone into a special shutdown mode, where a turtle icon lights up on the dash and the car begins to shut itself down rapidly, limiting maximum speed of vehicle to 35mph. There is no warning or advanced alert. Suddenly the car reduces speed and feels like it is dead, and the systems begin to alert you that they are going into a reduced function mode. This was extremely scary thing to happen at highway speeds with flowing traffic. I had to crawl to side of rose at very low speeds. I could have been injured. I took the car to dealer for service and they said it was a software issue. A few months after, this happened yet again, also while at highway speeds. I have read that others are having similar issues with the Volvo XC90 model. This is so dangerous and the dealerships are writing it off as a software matter! It is extremely dangerous.

- Los Gatos, CA, USA

Vehicle is lurching on slow acceleration in Hybrid Mode. For example, lurching occurs when pulling away from a stop sign, pulling out into traffic, pulling into a parking spot. Issue started beginning of January 2023. In February Fields Volvo Service diagnosed issue as a software problem (Code IEM-P287100) and that Volvo hasn't written the software yet. Fields Volvo Service said software update should be available in Quarter 2. Advised that I do not drive my car in Hybrid Mode. I own a hybrid vehicle that I have been told not to drive in Hybrid. Unfortunately, Hybrid is the default mode so upon each start I have to manually change mode to AWD. There is also lurching in AWD on slow acceleration (not as bad as in Hybrid). On several occasions while driving in AWD the vehicle will spontaneously change the mode back to Hybrid resulting in decreased or no acceleration and lurching. This has happened several times in parking lots (minimal fear for safety) but also several times while pulling into traffic (e.g., making left hand turns which require acceleration) and acceralerating on onramps to the freeway (definite fear for safety). Problem has been experienced by sales staff at Fields Volvo because we are trying to get rid of the car because it is still under warranty (36,000 miles). Fields Volvo has not gotten back to us as to whether they will buy back the car. Volvo USA has been contacted via phone and email about the issue. I have received no response.

- Hartland, WI, USA