My name is [XXX]. My wife [XXX] has been corresponding with Volvo Car Financial, as well as Volvo, regarding our Volvo XC90 lease. This Volvo has been the biggest disappointment of any car we've ever leased or purchased out of the new cars and trucks we have purchased every 2-3 years for the past 40 years. We have contacted Volvo several times about the issues we are having and taken it in three times to have the problem resolved. I live in a rural area with backroads, and they say the mapping system called City View does not work well on backroads, so they are not able to replicate the problem when it is taken in for them to look at. I have been in constant communications with our saleslady Sara, she is WONDERFUL and has been most helpful. She also has documentation of everything, and a few videos. She did see when I came to pick the car up three weeks ago, that it doesn-??t understand a lot of our commands. The car jerks the steering wheel from me into oncoming traffic, off the road, then tells me it avoided a collision when it almost caused a collision. Hey Google, does not understand either of us, the slight chance it does, it does not do what we have requested. I do have a video showing different things that the car does. It seems to have a mind of its own, I do not feel safe driving this car any longer. It is going to cause us to have an accident. I Purchased the car because I thought Volvo was the safest vehicle there was to buy or lease. Now my feelings have changed I am afraid to even drive the car to the point I am having to borrow my mother-??s older vehicle. The back hatch doesn-??t always open, you must assist it with your hand. It came down and hit my head in food lion parking lot and two men came running over to check on me. I met a tractor last week and the steering just went crazy, it was all over the road, and I was having to really fight it. My husband says he feels as if he has driven a tractor trailer all day when INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI

- Heathsville, VA, USA

On May 18, 2023, the vehicle was not driveable and it was not able to be taken out of the park mode. The vehicle had no power so the engine would not start regardless of what the tow truck driver tried. The car had to be pulled onto the tow truck so the tires did not move. On June 10, 2023, Due to a backlog. The Volvo dealership was finally able to look at the vehicle. They stated "error codes in the computer indicate an internal defect in the high-voltage battery. Even after consultation with Volvo technical support, we cannot avoid removing and opening the battery to replace a part inside the battery." Due to a backlog and waiting for parts, they stated it would be 6 weeks before they could repair. On July 28, 2023, The Volvo dealership repair stated, "the first spare part (for the defective battery) that was delivered was unfortunately defective and had to be sent it back." They will keep us up-to-date. The dealership is aware of the R10198 Recall for the Electronic Control Module.

- Apo Ae, NY, USA