10.0

really awful
Crashes / Fires:
0 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
52,550 miles

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problem #38

Apr 302019

X5

  • miles
Lost power while cruising at 60 M/hr. Other cars almost hit me when I was trying to move to the side for safety causing lots of traffic. Then went to the BMW dealer (patrict BMW) in schaumburg il for diagnostic and found out there was a problem in the fuel system electrically. The wiring harness were melted, blew fuse and relay and they said the motor also burned out. I will attached document from the BMW dealer for moe info.

- Hoffman Estates, IL, USA

problem #37

May 062018

X5

  • 119,992 miles
2009 BMW X5 diesel passive tank failed. I told the dealer and called BMW customer care and told them this is emmisions related and they should have replaced it when they replaced the active tank a year ago. BMW diesels will not pass smog due to defective designs of the active and passive tanks that contain def. The sensors are located inside the tank and cannot be replaced by an over the counter BMW part. Hence the whole tanks have to be replaced. BMW customer service is not willing to help and basically told me to go buy another brand which I will after owning 4 BMW. BMW should be heavily investigated for designing a poor emmisions system found in the BMW X5 and 335D diesel vehicles sold in the usa. Shame on you BMW for screwing your loyal customes.

- Danville, CA, USA

problem #36

Oct 172017

X5

  • 74,025 miles
The contact owns a 2009 BMW X5. The contact stated that the vehicle failed to start and the fuel cap warning indicator illuminated. The vehicle was taken to mckenna BMW (located at 10900 Firestone blvd, norwalk, ca 90650, (562) 219-4570), but was not diagnosed or repaired. The contact stated that the vehicle was previously repaired per NHTSA campaign number: 16V746000 (fuel system, gasoline) and the fuel pump was also repaired under warranty at mckenna BMW; however, the repairs did not correct the failure. The manufacturer was notified and referred the contact to NHTSA. The approximate failure mileage was 74,025.

- South Gate, CA, USA

problem #35

Apr 072018

X5

  • 132,000 miles
My car caught fire while driving under my passenger backseat where the fuel pump is located up under. The fire department came, snatched out seat and put the flame out.

- Los Angeles, CA, USA

problem #34

Jul 102017

X5

  • 99,000 miles
While driving at speeds up to 70 mph, the vehicle shuts off completely with no warning signs. When vehicle shuts off, all systems are completely off including power steering, antilock braking, the engine itself, all electrical systems, lights - everything completely powerless. The car will then not start for 10-15 minutes, but no check engine lights, and most importantly no errors logged in the computer. The first 2 times this happened was on a freeway at 60-70mph cruising speed. No sounds or warnings the X5 immediately shuts off. We have been fortunate enough to avoid a major accident or severe injury/death this could easily cause. This happened 5 times over a 14 month period, even after 2 BMW certified fixes. After the first incident, we brought it directly to BMW northwest in fife wa. The service department examined the vehicle, talked with BMW us headquarters - their recommendation was that we pay $800 to have the entire fuel system cleaned, and the cause of the problem was likely debris in the fuel lines. We consented to the fix and paid for the repair. After getting the vehicle back it happened 2 additional times. Once again on a freeway going 60 mph, another time on a side street going 30 mph. We then took it back to BMW northwest, they found that there were 3 parts in the fuel system that had not been 'recalled' but were under some type of warranty. Claimed it was a free $3500+ repair, we took it home after the 'fix'. 3 months later, the same issue occurred 1 time while driving the vehicle at about 35 mph. Took it back to BMW nw again, this time they are claiming 3 fuel injectors need to be replaced (but they recommend all 6, even though they were previously determined not to be the cause of the issue). They want to 'eliminate' the possibility with the said fix but believe that is likely not the cause and the root is electrical issues.

- Tacoma, WA, USA

problem #33

Feb 082018

X5

  • 96,000 miles
In heavy traffic, the vehicle lost power unexpectedly. The fuel injector malfunctioned. This was due to water leaking to this area as it is not properly protected.

- Clarkesville, GA, USA

problem #32

Mar 082017

X5

  • 100,000 miles
The contact owns a 2009 BMW X5. The contact stated that when starting the vehicle to drive, a burning odor emitted into the vehicle vent. The vehicle was taken to lauderdale BMW of pembroke pines dealer, located on 14800 sheridan pines, fl 33028, phone: (954) 620-5050, where it was rejected to be serviced due to the remedy part for the recall repair was not available. The contact received notification of NHTSA campaign number: (fuel system, gasoline) and 17V683000 (engine and engine cooling) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted and made aware of the failure and informed that the part was not available for the repair. The approximate failure mileage was 100,000. Part distribution disconnect and VIN tool confirms part not available.

- Hialeah Garden, FL, USA

problem #31

Feb 052016

X5 4WD 8-cyl

  • Automatic transmission
  • 70,000 miles
Takata recall. The contact owns a 2009 BMW X5. The contact was unable to sell the vehicle because the manufacturer had not supplied the remedy and parts for NHTSA campaign numbers: 16V071000 (air bags), 16V364000 (air bags), and 16V746000 (fuel system, gasoline). The dealer was not contacted because the interim notice did not specify when the remedy and parts would become available. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated brake failure due to marter cylinder leak.

- Los Angeles, CA, USA

problem #30

Dec 012016

X5

  • miles
The contact owns a 2009 BMW X5. The contact received notification of NHTSA campaign number: 16V746000 (fuel system, gasoline). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. D. patrick BMW in evansville, Indiana was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the recall. The contact experienced a failure with the vehicle related to the recall in which the vehicle would not start when prompted. The failure mileage was unknown. Parts distribution disconnect.

- White Plains, KY, USA

problem #29

Dec 152016

X5

  • miles
The contact owns a 2009 BMW X5. The contact received notification of NHTSA campaign number: 16V746000 (fuel system, gasoline). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact spoke with BMW of austin (7011 mcneil dr, austin, tx 78729) who stated that parts were not available. The manufacturer was made aware of the issue and stated they did not know when the parts would arrive. The contact had not experienced a failure. VIN tool confirms parts not available.

- Cedar Park, TX, USA

problem #28

Apr 012017

X5

  • 110,000 miles
I am writing in regards to a technical service bulletin / recall from BMW si B16 0102 which I obtained from the NHTSA website. My BMW, 5uxff03593lj96493, was showing an emissions fault code related to the part addressed in the unlimited age/mileage tsb. I went to the dealer regarding this item to figure out what can be done at around 110,000 miles in April of 2017. I was informed the part is not in stock. When I returned in June to see about the service being done, I was, again, told the part was not in stock - and that I also do not qualify as the vehicle now has 130,000 miles, and the new bulletin has a mileage cutoff of 120,000 miles. I was informed I could contact BMW directly and discuss a ┐hardship.┐ upon contacting BMW directly, I was informed that they would not do anything to help. I am attaching the original tsb and updated tsb for the diesel exhaust fluid issue. I am also attaching the response from BMW. Additionally, my vehicle is now exhibiting problems with the high pressure fuel pump, another covered emissions item for unlimited mileage; and am not seeing any resolve for that. The tsb is attached. Peter wheeler 314 651 3245 peter@theexceeder.com

- Chesterfield, MO, USA

problem #27

Oct 232017

X5

  • 79,900 miles
BMW fuel pump recall vehicle is hard to start and it is progressively getting worse. There is a mandatory NHTSA mandated fuel pump recall on this vehicle. We received the owner notification letter. I was told by the dealer at first that the fuel pump is not available. After I persisted the dealer stated that the fuel pump is available but that they have to perform a diagnostic first. A) it is unlawful to charge a diagnostic fee in conjunction with a federally mandated recall. B) the fuel pump issue has been known to BMW for many years (BMW had a voluntary reimbursement of fuel pump repairs in place until NHTSA mandated the recall of all vehicles with the affected fuel pump.) the fuel pump should be installed and the parts should be readily available. I just talked with bwm of North America customer service. They stated: * I would have to take the vehicle to the dealer and have a diagnostic run * I would be charged for the diagnostic if it turns out to be an issue other than the fuel pump * if it turns out that the fuel pump module is defective, then I would not have to pay the diagnostic fee this illegally ties a different service (that I may have to pay) to a federally mandated recall. It is not in dispute that the fuel pump recall is mandatory. It is BMW's allocation of parts availability that may result in me having to pay the diagnostic fee.

- Issaquah, WA, USA

problem #26

Feb 052016

X5

  • miles
Takata recall. The contact owns a 2009 BMW X5. The contact received notification of NHTSA campaign numbers: 16V071000, 16V746000, and 17V020000 (air bags, fuel system, gasoline). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (moses BMW, located at 2001 maccorkle ave, St albans, wv 25177; (304) 722-4900) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was called at 800-525-7417, but there was no response. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available.

- Bolt, WV, USA

problem #25

Oct 172016

X5

  • miles
The contact owns a 2009 BMW X5. The contact received a recall notification for NHTSA campaign number: 16V746000 (fuel system, gasoline) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The laurel BMW of westmont dealer located in westmont, il was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. (VIN tool confirms parts not available).

- Chicago, IL, USA

problem #24

Jul 072017

X5

  • 129,000 miles
Fuel heater (previously recalled) cracked and spilled fuel on highway and vehicle presenting a fire and environmental hazard. Incident occurred while traveling highway at highway speeds.

- Shady Valley, TN, USA

problem #23

May 162016

X5

  • miles
The contact owns a 2009 BMW X5. The contact received notification of NHTSA campaign number: 16V746000 (fuel system, gasoline); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. BMW of freeport (located at 291 w. sunrise hwy, freeport, NY 11520, tel: (516) 208-2311) was contacted; however, the part was not available to facilitate the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- South Richmond Hills, NY, USA

problem #22

Jun 292017

X5

  • miles
Takata recall. The contact owns a 2009 BMW X5. The contact received notification of NHTSA campaign numbers: 16V364000 (air bags) and 16V746000 (fuel system, gasoline). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer and local dealer were not contacted. The contact was concerned that she may be unable to sell the vehicle due to the recall not being repaired. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign number: 16V364000 (air bags). Parts distribution disconnect for NHTSA campaign number: 16V746000 (fuel system, gasoline).

- San Rafael, CA, USA

problem #21

Dec 192016

X5

  • miles
The contact owns a 2009 BMW X5. The contact received a recall notification for NHTSA campaign number: 16V746000 (fuel propulsion); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (weatherford BMW of berkeley, California) confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts would be available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

- San Pablo, CA, USA

problem #20

Jul 112016

X5

  • miles
I own a BMW X5 diesel 2009 model year, sometime 2012 the def active tank was replaced as covered by recall. Now it has started to give the same cel code ( active tank temp sensor failure). The replacement for this issue is very costly. This is part of emissions and BMW does not want any replacement without any cost to consumers.

- Ventura, CA, USA

problem #19

Jan 012016

X5

  • miles
This vehicle has had three open recalls for extensive periods of time, there is no end date to when BMW is promising to complete the work by, and the vehicle is unsellable as a result. For over 18 months, there has been a drive air bag recall open and outstanding with no end date. A second air bag recall has been open for around a year, again with no end date. A third recall relates to the fuel system, and again there is no end date provided by BMW. I have raised a complaint before with nhsta and nothing has been done. We are stuck with our vehicle; no one wants to buy a car with open recalls and no end in sight. BMW dealerships have been told by BMW not to purchase these vehicles. Therefore we cannot even sell the car back to BMW franchises. This is incredibly unfair, especially since BMW has been awarded a large settlement from its air bag manufacturer but taken no responsibility for fixing the vehicles at all. Why is NHTSA not helping consumers suffering losses at the hands of this terrible car manufacturer?

- Los Angeles, CA, USA

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