The contact owns a 2009 Chevrolet Impala. The contact was sitting idle at a traffic stop when a vehicle crashed into the driver side door of the contacts vehicle. The airbags did not deploy. The impact caused the window glass to shatter and the contact sustained lacerations to the mouth and left arm. His neck and shoulders were also injured and the contact was transported to the hospital via ambulance. A police report was filed. The vehicle was destroyed and towed to a collision facility. The failure mileage was approximately 59,000.

- Washington, NC, USA

The contact rented a 2009 Chevrolet Impala. While driving approximately 45 mph another vehicle crashed into her and none of the air bags deployed. The seat belts also did not securely hold any of the passengers. The police appeared on the scene and 4 major injuries were reported. All 4 passengers were taken to the hospital to have their injuries treated. The vehicle was destroyed and towed to an independent repair shop. She was not sure if the vehicle was ever examined for the cause of failure. The failure and current mileages were 12,000.

- Madisonville, KY, USA

We purchased a 2009 Chevy Impala in April. My wife has a tail bone medical issue that necessitates that she sit on a special pillow while riding in a vehicle. The seat displaces her weight evenly across the seat. The problem is that the air bag sensor on the passenger compartment doesn't recognize her weight sitting on the seat, so the passenger side air bag doesn't show it is operative. We returned to the dealer who told us to set a magazine underneath her to make the sensor work. It does activate the passenger air bag "on" button sometimes, however, the majority of the time it will not activate and my wife is not protected. I called General Motors and they didn't have any solution to this safety issue, except to tell me that my wife should ride in the back seat! the dealership has no further answers for us. We are extremely frustrated that my wife is riding in a brand new vehicle unprotected by her airbag nearly all the time. Can you please investigate? thank you!

- Lake Mills, IA, USA