10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
31,815 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #13

Aug 142019

Impala

  • 37,000 miles
Went to start the car and the side detection system went out and is causing electrical problems in the car. Side detaction, computer, ignition, etc.

- Arlington, TX, USA

problem #12

Aug 282019

Impala

  • 76,000 miles
Car would not start and all of my sensors are going off needing to be serviced. Then it goes away. I drove it the day before with no problems. Go to my car the next day and all of my sensors are acting up.

- Little Elm, TX, USA

problem #11

Aug 122019

Impala

  • 69,000 miles
The power steering is electric and it's just turning off when the car makes a turn without notice.

- Mesquite, TX, USA

problem #10

May 262019

Impala

  • 5 miles
Side detection module is failing. I researched after my dashboard won't turn on, and after reading similar complaints from other Impala owners, it is due to the side detection modules not working properly. Apparently when the modules fail they can cause alot of electrical damage to the vehicle. Chevy or GM is not answering my questions, and I dont see the need to pay out of pocket for something that seems to be a problem in most people's Impala.

- Chicago, IL, USA

problem #9

Feb 262019

Impala

  • 30,000 miles
The wiring used is tasty to squirrels and my right hand blinker wiring has been chewed up twice now, fixing it has cost $1000 each time. Vehicle was stationary parked in my driveway at home.

- Saginaw, MI, USA

problem #8

Feb 082019

Impala

  • 57,292 miles
The contact owns a 2016 Chevrolet Impala. While stopped at a traffic light, the vehicle stalled. The contact was able to restart the vehicle. The vehicle was not diagnosed or repaired. An appointment was made to have the vehicle diagnosed at freedom Chevrolet Buick GMC (8008 marvin D love fwy, dallas, tx 75237, (972) 649-0829). The manufacturer was notified of the failure. The approximate failure mileage was 57,292. The VIN was not available.

- Lancaster, TX, USA

problem #7

Apr 022018

Impala

  • 65,000 miles
On April 2nd, 2018, I was driving to work around 4:50 a.M. driving on the 303sb only about 7 minutes into my drive I noticed that my vehicle began to lag and stall out, I began to notice grey smoke coming from the hood and that's when I realized that my car was on fire. While trying to avoid traffic and after almost being hit by oncoming traffic I was finally able to get my vehicle into a safe are on the side of the road and call emergency roadside assistance on provided by my auto insurance usaa. My concern is that the vehicle never provided any type of notification letting me know that the vehicle was severely damaged. If my oil is low my vehicle tells me something, when the tires are low on air, my vehicle tells me. How come when my vehicle caught fire and while it began stalling out I still received no notice? I could have been killed had I got hit by oncoming traffic and the situation may have ended a lot worse. I had my vehicle towed to the nearest repair shop as covered under the usaa roadside assistance endorsement that being Chevrolet sands. I received a call from a rep who stated that the vehicle had had pre-existing damage to the vehicle such as old battery acid that had over time ate at the wiring of the vehicle causing the transmission to blow out. This vehicle is a death trap. I mentioned that the vehicle was a certified pre-owned vehicle and that the vehicle was only in our care for less than a year in a half and that when we bought the vehicle it contained 20,022 miles and that the vehicle now only had about 65,000 miles. None of the security features ever turned on the auto stop function doesn't operate, the battery was built on top of the transmission safety issue. The ignition cut off device didn't work.

- Phoenix, AZ, USA

problem #6

Jan 232017

Impala

  • 0 miles
Takata inflators, my air bag pat keeps coming on and I have taken it to the dealership to get it check and it continues to come on.

- Union City, GA, USA

problem #5

Apr 292018

Impala

  • 48,382 miles
Its was round 9:00 P.M. when I was driving down a two lane road, going around a curve when all my interior lights(dash board, radio, and gear shift lights)turn off for about three seconds. The car felt as it was completely off but powered back up and continued to drive normal.

- Hampton, GA, USA

problem #4

Aug 142017

Impala

  • 25,000 miles
For the past 3 mo. Upon starting the vehicle I hear a "pop" noise. It only happens every once in a while in the morning or the evening when I get off work. Sometimes it will go a week or more without making the sound. The sound will not repeat itself if I immediately turn the car off and restart it. The 1st time I took it to the dealership, they siad nothing was wrong & they didn't hear the "pop". the 2nd time they said it was the exhaust so they repalced some hoses, the 3rd time, in which the "pop" was more frequent and louder, they said it was the starter sticking. After replacing the starter, a week later, I still hear the "pop" upon starting it. The vehicle is not in motion when this happens. Obviously, they don't know what the problem is if they diagnosed it as the exhaust first & then the starter and it's still making the same noise after servicing both said problems. I am very frightened about this problem because 7 mo. Ago my Buick park ave caught fire on me in my garage upon starting it and hearing the same "pop" noise. A coworker of mine has the same kind of car and is experiencing the same problem. I am almost sure we aren't the only two consumers who is experiencing this issue. I purchased the carm on 04/07/2017 and this problem started about the 1st to 2nd week in August after my 1st oil change. Please look into this, too many cars are catching fire and people are being hurt and even killed.

- Peoria, IL, USA

problem #3

Aug 062017

Impala

  • 0 miles
Vehicle sometimes doesn't want to star(you turn the key to start and it does nothing ) also when car goes on auto stop and comes off auto stop it clunks like if the car had bad motor mounts

- East Chicago, IN, USA

problem #2

Nov 182016

Impala

  • 3,021 miles
On Friday, November 18, 2016 at approximately 5:20 a.M. I was parking my car in a center city parking garage. I was approximately 2 car lengths from the parking spot. I was backing my car into the spot. The car was stopped and I removed my safety belt and lowered the window. I put the car in reverse and depressed the accelerator to proceed into the lined parking spot. The car proceeded at a high rate of speed into a concrete wall. There were no obstructions and the accelerator was not fully depressed when this occurred. I immediately took my foot off of the accelerator and hit the brake but the brake did not respond since this all occurred in roughly in seconds and approximately 20 feet in length. Upon impact a smoke filled the cabin area. I hit my head against the headrest and slightly into the steering wheel. Another parking patron saw this all play out and came to my aid. It was a horrific incident. I am thankful and lucky to be alive. It was as if the car acted on it's own. After putting the car in park all of the lights in the car and the flasher were on. Onstar notified me to ask if I was ok. I explained to her what had happened. After two hours no one came to my aid despite being told someone was dispatched. The battery went dead and it was at that time I contacted aaa to have the car towed out of the garage. It is currently in "brendan's collision, ltd, 210 w. hillcrest avenue, havertown, pa. I contacted GM immediately after the accident and they took a report. The car was purchased in July 2016 and had 3021 miles on it. It was surreal and I was fully aware of what was happening during this whole ordeal.

- Bryn Mawr, PA, USA

problem #1

Jul 182016

Impala

  • 2,900 miles
When traveling on the highway or local roads. My vehicle would warn me to shift into park to stop the engine. The after 3 notices it would shutdown completely.

- Saint Louis, MO, USA