5.3

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
17,667 miles

About These NHTSA Complaints:

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problem #3

Jul 112019

Pacifica

  • 53,000 miles
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA campaign numbers: 18V049000(electrical system, engine and engine cooling), 18V395000(electrical system, equipment), and 18V332000 (electrical system, vehicle speed control). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs as the recall notice was received over a year ago. Ray brandt Chrysler Dodge Jeep Ram Fiat (1660 westbank expy, harvey, la 70058, (504) 334-8908) was contacted and confirmed that the parts were not available. The dealer diagnosed that the battery failed and needed to be replaced. The vehicle was not repaired, but the failure recurred. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. While driving various speeds, the check engine and brake warning indicators illuminated. Also, the vehicle lost power once the contact released the brake pedal. The contact would have to turn the vehicle off and back on in order for the vehicle to resume normal operation. An independent mechanic performed a second diagnostic test, but found no failure. The failure mileage was approximately 53,000. VIN tool confirms parts not available.

- Marrero, LA, USA

problem #2

Aug 312017

Pacifica 6-cyl

  • miles
The contact owns a 2017 Chrysler Pacifica. The contact received recall notifications for NHTSA campaign numbers: 17V542000 (seat belts), 18V049000 (electrical system, engine and engine cooling), 18V395000 (electrical system, equipment), and 18V332000 (electrical system, vehicle speed control). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (bayside Chrysler Jeep Dodge, 21219 northern boulevard, bayside, New York, 11361) confirmed that parts were not available to perform the recall repairs. The contact had not experienced a failure. Parts distribution disconnect. Updated 10/19/18

- Huntington Station, NY, USA

problem #1

Jul 132018

Pacifica

  • miles
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 18V395000 (electrical system, equipment). The dealer (lawley Dodge Chrysler Jeep Ram, 2750 us-180, silver city, nm 88061, (888) 706-9179) was contacted numerous times, but the contact received no response from the dealer and had been unable to schedule an appointment for the recall repair within a reasonable time frame. The manufacturer was contacted to determine if the part was available and to be referred to an authorized dealer to schedule the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- Duncan, AZ, USA