I purchased this pre-owned vehicle back in Feb 2022. A few weeks ago, I noticed the steering of my vehicle requiring more effort to turn back straight once I was driving with the curve of the road. One day when I was turning my vehicle off. A warning message came up, to "Service Shifter". However, it came up once and never returned. I had it checked at Auto zone. They did not show any errors or issues. When I went to check the power steering fluid, I realized that it does not have fluid. But, instead some electric power steering system (not a fan). When I am the steering wheel sticks, when following the curve of the road, instead of the wheel returning to the center on its own. The steering sticks and I have to use extra effort to have the steering wheel return straight when needed. This is very concerning due to the safety associated with crossing other lanes unintentionally. This is putting myself at risks and other drivers on the road at risk, if my steering system is not functioning properly. I believe this is a major safety defect and should have a recall to be fixed. This steering issue happens regularly now when I am driving around curves.

- Summerville, SC, USA

When turning around longer corners on the highway, the steering wheel jerks and I have to yank it free. The steering column was replaced and it did not help. Now they want to try replacing the struts. The van also jerks, stalls, catches a gear and bangs at different times. Most of the time this occurs from a full stop turning into a lane. When it stalls, it puts myself and children in danger if another car doesn't slow.

- Dwight, KS, USA

Car stalled while driving with warning to service electrical module. Upon restarting, no power steering. If this occurred on a busy road, it would likely lead to an accident because the stall was sudden, and without being able to steer properly. After letting car rest for a while, it struggles to start, but power steering works now.

- Roswell, GA, USA

My -€œNew to me-€ 2017 Chrysler Pacifica Touring L has a steering issue. When driving at a variety of speeds, and with gentle steering inputs, the steering wheel -€œsticks-€ in turns. I first noticed it on curves on the interstate, after I would input a slight right turn to follow the bend in the road, the steering wheel would not return to center on it-€™s own, as is normal. Instead it took a noticeable effort to pull the steering wheel out of the stuck position. Causing quite erratic steering inputs on the interstate. (For example, the steering sticks to the right, and I drift to the far right side of the lane, and then once I apply enough force to overcome the -€œjam-€ the steering releases, and I swerve back to the left of my lane). It happens very regularly, although not all the time. With time, I have gotten accustomed to it, and usually don-€™t leave my lane anymore. But I just hope it never happens at a critical time, or gets worse! It seems to only happen on gentle turns to the right. There are no associated lights or warnings. I am quite knowledgeable about cars; I have seen some people in online forums suggest that it might be an alignment, or the wrong tires, or ruts in the road. I am certain it is not that. The car is malfunctioning, I am certain of that. I would suspect it is an issue with the electric power steering system. But I wouldn-€™t rule out the rest of the steering system, or even some suspension issue. I have not had it to a dealer, or a shop yet. As the car is still pretty new to me. Still researching the problem through online forums.

- Peachtree City, GA, USA

6-8-22 Driving roughly 15 MPH through town square and screen said "shift to P" could not steer and vehicle shut off. No other warning lights or messages were displayed. Has not had any precious similar issues. I put it in park, turn the vehicle off and restarted it. Started fine.

- Salem, AR, USA

I have Pacifica Hybrid 2017 model minivan with a lot of problems. More than 6 times the minivan was not starting and if starting it would have all the check engine (so i needed to leave the minivan with 2 small kids and take a car service ) some of the signs that would all of a sudden start are service Hybrid Vehicle system, service electric throttle control park sense unavailable, Automatic High Beam Disabled, press break to prevent rolling, Blind spot alert temporarily unavailable in the middle of the road while I am driving. I towed the car to Chrysler and they won't pay for it as it was a hybrid problem, and it was under warranty. The dealer agreed that it was a hybrid problem under warranty, and they would fix it as it was a problem from the manufacturer. In a week the dealer said it was fixed. After I was taking the van home and while i was on the road all the signs came up on the control panel. It has all sorts of warning on the panel as mentioned above. I realized the car had the same issue. It won't let me change the gears and stopped completely when I came home. Then I called the dealer and complained, and they said to bring it back however they won't help me with the towing service. Again aftre 1-2 days the car started so i took to the dealer they said they have found the problem they don't know so Chrysler tech team is working on it. Then after 2 weeks they said they have fixed the car and also test drove. However i came home and after 3-4 more days the car still had same issues. It stopped on the highway in the. I managed to move to the rightmost lane and stopped over there on highway. This was a very scary incident. I gave the van back to the dealer and Chrysler reps again said they wil look at it. However, after 4 th attempt I gave them and brough it back. The problem still persists. No help from Chrysler or the dealer. each time they take more than 3-4 weeks and leave you on with no rental help as well.

- San Ramon, CA, USA

The steering wheel sticks when you-€™re straightening back out from going around a curve. It doesn-€™t happen all the time but when it does it will continue for several days or weeks and then stop. It has been a continuous thing for months.

- Bunker Hill, WV, USA

Steering sticks when going around light curves, wheel must be forced back out of stuck position. I've been following this thread and it seems to be an ongoing, unresolved problem with this car. This started a while after we bought the car (certified pre-owned). It has not yet caused an accident. No warning lights. https://www.pacificaforums.com/threads/2017-steering-problems.48061/page-3 We did have a battery completely die and have to be replaced, I don't remember if the problem started before that or not.

- Kissimmee, FL, USA

The steering wheel continues to get stuck/stick when turning curves. Happens whether I go right or left and at different speeds. This has been happening for over a year now.

- Winter Garden, FL, USA

1.What component or system failed or malfunctioned, and is it available for inspection upon request" The power steering wheel and YES 2.How was your safety or the safety of others put at risk? I have to drive with alert the whole time because I will not know when the steering wheel will stop working and if it stop working while taking corner or I have to turn the wheel very fast I wont be able to do so.which might cause an accident to me or hit other people. 3.Has the problem been reproduced or confirmed by a dealer or independent service center? we took it to one place but they wont be able to identify it because it happens randomly. and we drop it at the dealership to check it but it has been 2 days since I dropped off but they did not do the inspection yet. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No 5.Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" The power steering wheel warning light will come up randomly while driving slow, fast or start and stay at the same place but it will not show up right away when you first start. It first appear around a month ago.

- Philadelphia, PA, USA

1) Steering - when driving, the steering wheel almost feels -€œstuck-€ when turning and going at least 40mph. It feels like it has to be -€œjerked-€ back to straighten it out causing concern for over correction. Took to Chrysler dealership and was told they could find nothing wrong but did an update on my power steering. Seems to be happening more often. 2. Power train - while taking off from a stopped position or driving slowly (ie: parking lot) the vehicle shifts so hard it feels like you-€™ve been rear ended. Again Chrysler dealership could find nothing wrong but this also happens frequently.

- Middleburg , KY, USA

While driving vehicle with cruise control set to 55 vehicle stallings, losing power steering, and loses all driver-assist features, to include traction control, blind spot monitoring, power steering, forward collision avoidance, adaptive cruise control, airbags, and other systems. Send back to dealership three times to two different dealerships and for same

- Havelock , NC, USA

1st time on highway kept pulling to right on my oil change told dealer. He said he couldnt find anything and no warning light came on. 7/2020 I believed it was a safety issue to have no control and car was pulling and locking Havent traveled to far with pandemic. Went away for awhile upstate and driving home it worse so bad just driving and changing lanes it locked up and was hard to get it back in my control to turn to right it just shaked shimmed. i was really scared not to be able to drive my car smoothly. no inspection just the dealer the first time no warning or light came

- Manasquan, NJ, USA

Power steering failure while driving. I have to pull over which is very hard, turn off/on car until power steering engages. I have owned the vehicle for 14 months and it has happened about 8 times over that period. Other Chrysler Pacifica's have power steering recalls, but my model does not.

- Orlando, FL, USA

when making a gradual turn it sometimes feels as if the power steering is stuck in the direction of the turn.

- Miami, FL, USA

The last couple of weeks noticed that while driving the steering wheel seems to lock, and have to almost jerk move it. Also it becomes very stiff. Called the dealer about anyone reporting this issue or any recalls, they say no.

- Guayama, PR, USA

Loss of power steering when driving

- Rochester Hills, MI, USA

The power steering would go out, a notice would come up stating " power steering unavailable", then the power steering would work for about 60 seconds and go out again and then repeat the problem. This just starting happening on 4/10/21. We had just gotten into the van and started driving, we went about 1/2 mile, it happened a total of 4 times. We turned around and brought the vehicle back home and it happened 2 more times

- Davisburg, MI, USA

REPEATED, VIDEO DOCUMENTED OCCURENCES OF VEHICLE STALLING, LOSING POWER STEERING, AND LOSING ALL DRIVER-ASSIST FEATURES, TO INCLUDE TRACTION CONTROL, BLIND SPOT MONITORING, POWER STEERING, FORWARD COLLISION AVOIDANCE, ADAPTIVE CRUISE CONTROL, AIRBAGS, AND OTHER SYSTEMS. THE PROBLEM HAS REPEATEDLY OCCURRED WHEN THE VEHICLE IS IN MOTION; HAS OCCURRED ON A HIGHWAY AS WELL AS IN PARKING LOTS. THE VEHICLE WILL SUDDENLY EXHIBIT 'HAYWIRE' BEHAVIOR, WHICH INCLUDES FUEL AND POWER GAUGES RANDOMLY FLUCTUATING UP AND DOWN, AND ALL ABOVE SAFETY SYSTEM WARNINGS INTERMITTEDLY INDICATING THEY ARE OFFLINE. IN EXTREME SCENARIOS, POWER STEERING WILL BE LOST. ADDITIONALLY, IN ONCE SCENARIO, THE 'HAYWIRE' BEHAVIOR PRECLUDED THE ABILITY TO TURN THE VEHICLE OFF WITHOUT RESORTING TO DISCONNECTING HARD-WIRE BATTERY CONNECTIONS. MULTIPLE VIDEOS HAVE BEEN MADE DOCUMENTING THE BEHAVIOR. PREVIOUS ATTEMPTS TO RESOLVE WITH MANUFACTURER RESORTED IN NO CORRECTIVE ACTION DUE TO 'FAILURE TO DUPLICATE' THE ISSUE, DESPITE HAVING VIDEO SHOWING THE OCCURRENCE. ORIGINALLY BROUGHT TO DEALER AND NHTSA ATTENTION IN 2020 (NHTSA COMPLAINT #11292415). DEALER HAS DONE NOTHING TO RESOLVE THE ISSUE AND IN THE PAST WEEK THE ISSUE HAS RECURRED, NOW MORE CONSISTENTLY THAN THE INCIDENT PREVIOUSLY REPORTED. WITHIN THE PAST WEEK, THE VEHICLE HAS STALLED TWICE, RESULTING IN COMPLETE LOSS OF POWER STEERING. THE "HAYWIRE" BEHAVIOR CONTINUES, WITH PERSISTENT WARNINGS AND LOSS OF ESSENTIAL SYSTEMS, AND THE "HAYWIRE" BEHAVIOR INCREASES DISTRACTIONS BY IMPOSING FALSE BLINDSPOT WARNING INDICATOR LIGHTS AND INTERMITTENTLY CHANGING BRIGHTNESS OF THE ENTIRE ELECTRONIC DISPLAYS AT RANDOM, AS WELL AS PERSISTENT AND INTERMITTENT LOSS OF FUNCTIONALITY OF ESSENTIAL SAFETY SYSTEMS, INCLUDING AIRBAGS AND OTHER DRIVER SAFETY FEATURES. VIDEOS OF THE BIZARRE, "HAYWIRE BEHAVIOR" ARE AVAILABLE UPON REQUEST. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Bakersfield, CA, USA

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving at various speeds, the steering wheel would veer to the right making the vehicle difficult to steer. The contact also stated that the vehicle had issues with the start/stop system. The contact stated the start/stop system malfunction warning light was illuminated. The vehicle was taken to southfork Chrysler Dodge Jeep Ram (17725 South fwy, manvel, tx 77578) where it was diagnosed with the auxiliary battery cable needing to be replaced. The vehicle was repaired however, the failure recurred. The contact associated the failure with NHTSA campaign number: 19V348000 (electrical system). The manufacturer was informed of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 26,000.

- Pearland, TX, USA