10.0

really awful
Crashes / Fires:
3 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
10,052 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #87

Sep 282022

Pacifica

  • miles
The automatic start/stop has consistently been an issue. The car auto stopped while I was at a light in the middle of a busy intersection and caused the entire car to shut off instantly with no warning, the whole car except the radio went black. There was no light on the dashboard until after it shut off and was jump-started. Both aux battery, regular battery and 2 relays have already had to be replaced previously to fix the issue, and it has become and issue for a second time after all those repairs.

- East Brunswick , NJ, USA

problem #86

Feb 012022

Pacifica

  • miles
There are multiple things but here are a few i thought my wife was crazy until i started to drive it. 1. The steering feels like it gets stuck its not Major but it is a slight tug and it does it at random. 2. The trunk opens own its own (it has done this 2 times while i was driving) my wife says it has happened to her 1 other time as well. 3. The sliding doors will open and close on freely like something is caught in the track however the tracks are clean and it will bounce open close. 4. The Gas pedal sticks not engaged but when you press the gas nothing will happen then all of the sudden the RPMs will skyrocket 5. Cruise control works great if your on a flat road but if you get on a slight hill your either getting all the RPMs or it turns it off 6. The Auto Stop start thing stopped working and the light stays on but that's fine I didn't like the stop start thing anyway. 7. I did change a battery and it helped with the dash lights not looking like a Christmas program 8. the AC went out after the car had one of the RPM fits then the AC stopped. how does that make sense 9. overall i think the car is having some type of electrical issue or it has a mind of its own. Ive gone to mechanics and they all just do the same shoulder shrug. i have a appointment with a dealership but they are so back logged its disappointing.

- Buffalo, TX, USA

problem #85

Aug 032022

Pacifica

  • miles
2108 Hybrid Pacifica stalled a couple of times on freeway on our recent trip. Here are the details : About 2 hours after driving on freeway. - then, dashboard showed few errors and eventually showing "service charging system" - then displaying "shift to P to start" and "D" symbol is flashing. - after this, pacifica van lost power ( pushing accelerating do nothing ) but steering, brake seems OK and I had to steer the car to freeway shoulder and then turn off the car and start again after a few minutes and can start the car again but "engine check light" is on for at least 24 hours after. - After starting again, then a half a hour later, it happened again with same symptoms as above. The car has about 40,000 miles and running in gas mode only. These are very dangerous situation and luckily this time, I had time to steer the Pacifica to a complete stop.

- Rancho Santa Margarita, CA, USA

problem #84

Mar 012022

Pacifica

  • miles
The Navigation System on the 2018 Chrysler Pacifica, has malfunctioned and does not show the correct map data. For example, I am in Richmond, KY. If I select the navigation, it may show that I am in Campbellsville, KY on one day and then Somerset, Ky on another or any other random city that is NOT my current location. Per the dealer, this is not a map update or reset issue. The dealer says it requires a total replacement of the "radio" which includes the screen associated with the nav system. The local dealer said that this has become a common issue on this matter. It of course was an out of warranty issue, with dealer wanting somewhere near a $1,000 to replace. My internet research reveals that this is a widely experienced problem among this model. At first glance, this may not appear to be a "safety related" issue, however I believe it is. As an example; if you a traveling to a place that you are not familiar, and seek the nav for route assistance, it will be totally incorrect, due to the fact it thinks you are in a different location than you actually are, therefore giving directions that are incorrect. This in and of its self is a safety issue. Given the volume of complaints regarding this it would seem Chrysler would take proactive measures to correct.

- Richmond, KY, USA

problem #83

Jun 162022

Pacifica

  • miles
The vehicle lost all power, engine, shifting capabilities while on the freeway. The car was luckily able to be steered without power steering to the side of the freeway in an 80 mph zone. There were 6 occupants who were nearly hit and almost caused multiple accidents. It was towed to a dealership and was confirmed to have power inverter module failure. This is a common problem in 2017-2018 Chrysler Pacifica Hybrids. Chrysler knowingly excluded this vehicle from the recall and is unable to produce replacement parts, replacement vehicle, or any solution. There were no lights on the dash when the problem occurred. The failure was spontaneous and completely rendered the vehicle inoperable.

- Meridian, ID, USA

problem #82

Jun 242022

Pacifica

  • miles
I was driving on I95 in Virginia doing 70mph and the car lost all power. I was able to glide to the side of the interstate and wait for a tow. I had 2 kids and our dog in the car. We live in Maryland and were far from home. It was a very dangerous situation on the should of I95. When the car lost power I got an error message to put the Van into park. The Van is under recall for a fire risk which still hasn't been fixed. This is another issue with the Van. It is currently at Ourisman Chrysler in Clarksville, MD. No answers yet.

- Woodstock, MD, USA

problem #81

May 142022

Pacifica

  • miles
I was driving on the highway at approximately 60mph when the engine suddenly quit and the message "Put vehicle in Park to restart" appeared on the console. I managed to get parked in a precarious position on the wedge between an on ramp and the interstate. Although I was able to shift into Park I was not able to restart the vehicle for some time. During that time I called Chrysler Roadside assistance which could not help with the problem and 911 (because it was so unsafe to remain in place) A policeman came and called for a tow but while waiting, the car finally shut down and restarted. The check engine indicator was still on but I managed to drive to the next exit and get to a safe location. I finally was contacted by Roadside Assistance but they could offer no assistance. I restarted the car. The check engine light was off and I completed my trip without incident. This is the third time this problem has occurred. In the other two incidents the vehicle restarted right away. This is an extremely dangerous behavior, however, and seems to be commonly reported on chrysler forums. I do not know if it is related to the current recall or not. I was under the impression that prior recalls had resolved this problem but see it reported in more current models as well. Chrysler apparently does not understand the cause or have a fix. In most cases, it appears they are unconcerned.

- Yellow Springs, OH, USA

problem #80

Aug 012021

Pacifica

  • miles
Chrysler Infotainment screen on dash reboots or freezes during vehicle operation. This inhibits the use of the backup camera which is displayed on the Infotainment dash monitor. Infotainment system also controls bluetooth hands free phone, climate controls, radio and rear seat entertainment system. My inability to use the backup camera has created a risk to my children's safety when moving the car in parking lots or driveways, and is in violation of NHTSA's rear camera laws enacted in 2018. Chrysler has offered $0 assistance. I was charged for a "software reboot" attempt and was told the entire unit needed replaced at a cost of $589.oo + tax at the dealership.

- Allison Park, PA, USA

problem #79

Apr 092022

Pacifica

  • miles
Minor Front end collision resulted in the vehicle bursting into flames. Completely engulfed and a total loss. The other vehicle drove away after the accident.

- Oswego, IL, USA

problem #78

Feb 112022

Pacifica

  • miles
This is in regard to the most recent recall on the 2018 Chrysler Pacific Hybrids. The entire reason that we purchased this vehicle, was so that we did not have to spend money on gas, as well as for the environment. It is unacceptable that we are expected to sit and wait with a major potential fire hazard. We live in a gated community where we cannot park the vehicle away from our home. We have a short driveway and my 67 year old Mother sleeps in the room RIGHT next to the driveway. We are not okay just accepting this as it is and think it is completely wrong that people just have to "hope it doesn't catch on fire." This is also already the second or third recall on the vehicle.

- Cedar Park, TX, USA

problem #77

Feb 092022

Pacifica

  • miles
1.The circulation fan makes very loud noise when driving. The vehicle has only been driven for 18000 miles. 2.The vehicle front right side has a gap and lot of leaves were blown into vehicle under the front cover and it may cause fire since that part is extremely hot.

- Alta Loma, CA, USA

problem #76

Dec 272021

Pacifica

  • miles
We purchased our 2018 Chrysler Pacifica used in 2019. In 2021 we started having issues with the rear left passenger sliding door. It will randomly open and close on it's own. Sometimes it takes 3 or 4 times before it will latch. It has never opened while moving but just randomly when getting in or out. Then in late 2021 the vehicle started having random "stall out" moments. It has happened 7 times now. It started when we were driving and we noticed its mainly when accelerating. The vehicle will stall out for a good 5-15 seconds. Occasionally dropping from 70mph (on the interstate) to 35 mph in seconds. This is super dangerous and a huge safety hazard. We stopped driving on the interstate and it would seem to do it most when it was being accelerated at a light change. Again, very scary moments. The vehicle will have lights begin to flash on the dashboard, etc. We have had it at the dealership 3 times now and have spent countless money on "fixing" different things that it could be, but every time we drive it home within a day or so the incidents happen again.

- Pensacola, FL, USA

problem #75

Jan 132022

Pacifica

  • miles
Spontaneous fire originating under hood - unknown cause - possibly related to electrical or starting system as vehicle had difficulty starting a few minutes prior to the fire. Smoke began coming out from under hood while at stop light with engine running. Service auto stop start light was on, so was not active. Smoke then began coming into the cabin through air vents as vehicle left intersection, then flames started coming out from hood as vehicle pulled over. Driver egressed as flames spread. Fire department extinguished fire after it had damaged much of the vehicle and completely consumed the front end.

- Columbus, IN, USA

problem #74

Dec 042021

Pacifica

  • miles
My vehicles power sliding doors on the right side of the vehicle will not open using the controls on the door itself or the handle. They will open using the key fob, or from the control panel accessible to the driver on front of the vehicle. Once opened form the front panel or key fob, the door controls become responsive again (the electric controls or door handle will close the door), until the door closes, at which point they will not open it. I understand there is a technical bulletin for the door, and the the dealership will flash upgrade the controller to resolve intermittent door not working issues, however this could prevent the passenger on that side of the vehicle from evacuating in the case of an emergency, which could elevate it to a safety issue.

- Roseville, CA, USA

problem #73

Oct 012021

Pacifica

  • miles
While driving the van suddenly stops and the engine cuts out-this has been accompanied by multiple dashboard warning lights going on and off. The steering wheel also locks up when this happens. The van shows that it is still in run mode but will not move until it is turned off completely and then restarted. This has occurred while in traffic driving at normal speeds as well as when turning. In these instances I had my kids in the vehicle with me. Following one incident the vehicle would not restart for about 2-3 minutes. When attempting to start the dashboard lights and interior lights would flash on and off and then stop. I have taken it to an independent repair shop that was unable to correct any issues due to proprietary Chrysler programming. My local Chrysler dealership told me that they could not replicate the issue. I have also had issues with the side and rear power doors opening part way and then closing and vice versa. This incidents have occurred while the vehicle was running but not in motion. The local dealership did diagnose an electrical issues with the rear folding seats that was caused from a programming bug that they indicate was fixed. All of these issues have occurred multiple times and every time I am told that it could not be replicated so there was nothing to be done. Currently the van is not operational as it will not start, when attempting to start ALL the lights (internal and external) flash on and off, the vehicle indicates that it is in run mode but the engine is not on. I did have the battery tested, it-€™s fine. Multiple online searches revel that I am not the only consumer with this issue.

- Lansing, MI, USA

problem #72

Oct 052021

Pacifica

  • miles
The problem occurring on the vehicle is the inability of the vehicle to start despite the battery being fully charged. A little red dot ðŸ"´ appeared on the instrument panel upon starting vehicle the day prior to incident. The day of the incident the vehicle wouldn-€™t turn over and the check engine light had come on. Upon calling AAA the vehicle had been jumped and started up fine. Next morning vehicle would not start and had to be jumped again. AAA was called again and they checked the battery and it was good. They felt there was a problem with the relay system. Also to be noted, the battery for the auto start/stop system is currently dead; dealership said it wouldn-€™t cause any problems If it wasn-€™t replaced. The battery for the key fob had been replaced a few months prior to this incident. Vehicle can be available for inspection. My family runs the risk of being stranded if the problem persists.

- Peebles, OH, USA

problem #71

Sep 182021

Pacifica

  • miles
Vehicle caught on fire under the engine on the passenger side. It was contained within the engine compartment. I smelled smoke and thought it was from outside. Not seeing any haze outside I check my vehicle indications and all were normal. When I stopped to wait to make a left turn that-€™s when I saw the smoke and pulled over. Police and fire put out the flames. The car is currently in the shop being repaired and nobody can tell me why it happened but they are repairing it. I-€™m concerned for the safety of my family.

- Tucson, AZ, USA

problem #70

Aug 162021

Pacifica

  • miles
The upper control arms bushings needed replaced due to a popping noise from the wheel any time I turned. You then could feel the pop under your feet when you turn. We got them fixed, but now it has started popping again just 2 weeks later. There is now a rattling/clanging noise coming from the feet area when you hit a bump. It-€™s pretty loud at times and you can feel vibrating in the steering wheel. I feel very unsafe with my two children being in the car and traveling around town. The auto start stop battery has also been replaced many times. It keeps going out and will make my car turn off while driving at times.

- Parrish , FL, USA

problem #69

Jul 282021

Pacifica

  • miles
This happened the Day after we purchased the 2018 hybrid Pacifica limited.While Driving the van started to stall out (wouldn-€™t go when pushing gas) and said shift to P(park) to start. Pulled over turned off the van and restarted it, that didn-€™t fix the problem. Restarted again and it went back to normal but the check engine light is on. Also the battery is dying extremely fast. Within 5 miles it-€™ll go from 40% to 0%.

- Derwood , MD, USA

problem #68

Feb 262020

Pacifica

  • miles
At least daily it shifts hard. My foot would be off the gas and it will shift up. I have gone to the dealer to get it "fixed". They did a software update. It was fixed for a few days and started up again. The car only has 30K miles on it. Shouldn't be having these issues. There's no approx date. It's ongoing since I took over car from my father on 2/26/2020

- Alta Loma, CA, USA

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