10.0

really awful
Crashes / Fires:
3 / 5
Injuries / Deaths:
1 / 0
Average Mileage:
10,052 miles

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problem #107

Oct 232023

Pacifica

  • miles
After radiator was replaced by the dealership, our car has been experiencing coolant leaks that we have -??repaired-?? twice, however the issue keeps coming back within the week. We are also experiencing stalled engine will driving, where the car just slows down instantly or stops.

- Columbia, SC, USA

problem #106

Nov 012023

Pacifica

  • miles
I have had transmission problems with this van since I bought it. Had it in the shop several times. It jumps or pops and throws vehicle forward. I also have had to replace the large battery and the accessory battery multiple times. This has left me stranded many times bc it will shut off while driving. Last time was today 11/01/2023. Large battery and alternator was good. Accessory battery dead completely and replaced for free since it was in warranty still. But they say it has caused my van to misfire in cyclinder 3. Car has only been maintenance through Elliot Chrysler Dodge in Carthage

- De Berry, TX, USA

problem #105

Nov 012023

Pacifica

  • miles
I have had transmission problems with this van since I bought it. Had it in the shop several times. It jumps or pops and throws vehicle forward. I also have had to replace the large battery and the accessory battery multiple times. This has left me stranded many times bc it will shut off while driving. Last time was today 11/01/2023. Large battery and alternator was good. Accessory battery dead completely and replaced for free since it was in warranty still. But they say it has caused my van to misfire in cyclinder 3. Car has only been maintenance through Elliot Chrysler Dodge in Carthage

- De Berry, TX, USA

problem #104

Mar 222023

Pacifica

  • miles
In March my van stalled as I was turning through a busy intersection with my child in the front seat. We narrowly avoided being t-boned. For a second the dash lit up with lights and then it said to shift to park to start vehicle but I couldn't shift. After finally getting it in neutral some good samaritans helped me push it out of the intersection and while I sat off to the side, after about 15 minutes of getting out and checking under the hood, the car started. We used our own code reader and it threw the PoA79 code. We brought it to Lewisville with an appointment, told them about the stall and they did the Z11 recall work for the fire risk with the battery but say there are no issues with the battery and no codes, but they have us ready for the recall work on Loss of Motive Power as soon as the recall work is available because loss of power is a known issue. They think my stall is related to the recall and needs a software update so hold off. Pick the van up after Easter. 3 months later it stalls again, this time with my child and husband on the freeway! After about 10 minutes of everything flashing, it starts again just as it did before, and the CEL clears. We call and are told that the Loss of Motive Power recall O3A process is now out for the 2018. We have never noticed an unexpected loss of charge. We were charging outside and far from our house, per the recall. No lobster popping up. Make an appointment for the O3A recall work and the van stalls on the way. This time it doesn't restart As I understand it, the transmission issue is that transmission case castings causes the high voltage wires to chafe and short out. We are told that we do not have a transmission or a battery issue, it is the On Board Charging Module has internal damage. They are unable to explain how a van that was at 95% charge and with a 12V that showed it wasn't depleted now has an internally damaged OBCM. And they don't know if that is the fundamental underlying problem with stalls.

- Coppell, TX, USA

problem #103

Jul 112023

Pacifica

  • miles
sliding door closed on my daughters hand even though the dealership claims the sensors work fine.

- Oak Park, MI, USA

problem #102

May 052022

Pacifica

  • miles
GPS does not show accurate location. GPS location is showing vehicle location is 100s of miles from the actual location. This makes GPS unusable, and other vehicle functions that require the vehicles location to be unusable as well. There are extensive documented reports of this incident online.

- Wadsworth, OH, USA

problem #101

Jun 022023

Pacifica

  • miles
On 5/31/22 I took my vehicle for service due @ error. The dealership Mac Hakil I-55 Jackson MS slept my vehicle until 6/2/23 telling me it was my battery charging $813. I feel this was a ripped off

- Jackson, MS, USA

problem #100

May 292023

Pacifica

  • miles
@ error message vehicle sometimes stalls at red lights or 4 ways stops. I have to cut off the vehicle to restart.

- Jackson, MS, USA

problem #99

May 032023

Pacifica

  • miles
Van has been clunking/slipping through transmission when accelerating. Stop/Start function error relayed and had a rough idle noticeable when started cold. Car would shut down on occasion when coming to a stop. Battery was recently replaced, assuming due to start/stop battery(also been replaced) draining main battery. Technician indicated Misfire on cylinder, coil swapped, spark plugs replaced and 100,000 mileage maintenance completed per recommendation due to scope of work. Van returned then upon first start, extremely rough idle and exhaust smelled the worst I've ever smelled, choking even. Van taken under warranty at least 2 times for transmission and abrupt shutdowns due to safety concerns with vehicle. Never replicated at dealership.

- Kansas City, MO, USA

problem #98

Apr 112023

Pacifica

  • miles
Auto on/off was working for a few days (which is not normal). When in the drop off line for school it turned off for that. When I let go of the gas to go, the car shut off completely. I restarted it and it said "service shifter" and the shifter lights did not come on. I did move it to park by counting the clicks of the turns. Drove home from the school. Same day and other days following, the auto on/off is back to not working. Randomly when I start the car it says the "service shifter" message and does not light up the shifter letters. Sometimes if I turn it off and then back on it will not appear. Other times, it does and I have to just go. This is a safety hazard if it shuts off and will not turn back on. This started roughly 1.5/2 weeks ago - the week after Easter.

- Columbia, PA, USA

problem #97

Oct 132020

Pacifica

  • miles
GPS not working. It shows that I am in the Pacific Ocean when I am in the mid west

- Grand Rapids , MI, USA

problem #96

Mar 202023

Pacifica

  • miles
Check engine light stays on and car does not charge. Both recalls were done at the dealership

- Brooks, GA, USA

problem #95

Mar 012023

Pacifica

  • miles
2018 Chrysler Pacifica T, Uconnect infotainment system shuts off and reboots every 2-3 minutes while driving. It is available for inspection upon request. When the Uconnect shuts down driver loses all features connected to the system to include: GPS/Navigation, blue tooth, in-cabin climate controls, and back up camera. This causes the driver to become distracted in order to re-synch phone, dvd player, navigation. Additionally, my wife almost backed over a 6 year old child because the back up camera shut off when backing up from a parking spot. There is an incredible risk of injury/death with this systems failure. The issue has not been reproduced by the manufacturer (FCA), dealer or independent service center. This issue is being addressed by class action lawsuit: Case 2:20-cv-11838-SFC-RSW ECF No. 1 filed 07/07/20 The vehicle was inspected by the state of Maryland. The vehicle is now at the dealership for diagnosis and I have to pay all expenses out-of-pocket. No warning indicators.

- Elkton, MD, USA

problem #94

Feb 202023

Pacifica

  • miles
While driving at a low speed in a neighborhood, received the message "Service Charging System" then within seconds car completely died. No engine power or electrical systems working, all lights and screens were black. Was able to pull over and park safely.

- Pensacola, FL, USA

problem #93

Feb 032023

Pacifica

  • miles
The vehicle is hard shifting/jerking when accelerating from either a slow speed or from a complete stop. When it does this, it feels like I'm getting rear-ended with a jolt forward. It doesn't do this all the time and when it does it scares me. Please advise.

- El Dorado, AR, USA

problem #92

Jul 282022

Pacifica

  • miles
Three times since this past summer, while driving approx. 30-40 mph the van's power shut down. We were able to steer and brake which allowed us to coast to a spot to stop. All three incidents occurred with children in the van during rush hour. We were forced to pull over on a dangerous section of road. The first incident the car did not restart for about 45 minutes. The second time it restarted in about 5 minutes and the third attempt it took about 1 minute to restart. In each incident it appeared as if something in the electronics of the van shut down and eventually reset on its own. The "check engine" light came on after each of these incidents, but no indication prior that there was an issue. After multiple times in the dealership service center and with support from FCA Customer Care it was eventually decided that the transmission needed to be replaced which occurred in November. Since then there have been a few incidents where the van simply would not start. After some time and opening/closing doors, plugging/unplugging it, and pressing the start button, it eventually restarted. The check engine light came on again but would then turn off a few days later. We were told by the dealership that if the light was not on there was little they could. Then a few weeks ago (December) a similar incident occurred again where the car shut off, this time while driving about 10 mph. We brought the van to the dealership and again they investigated with support from FCA. We were told they investigated "connections" within the van but they were unable to find a definitive problem. Additionally they took the car for an extended test drive during which the van did not do the shut down problem. We have now been informed by the dealership that FCA is closing our case and we need to pick up the van. Because no problem was identified and fixed, we do not feel safe driving the van for fear that this problem will occur again which puts the people in the van at significant risk.

- Edgewater, MD, USA

problem #91

Nov 162022

Pacifica

  • miles
I was driving on the highway when the check engine light came on and it started running rough. I pulled off the highway and into a parking lot. When I slowed down, I heard a clanging that sounded like metal on metal. After parking, smoke started pouring out from under the hood and it erupted in flames. The vehicle was destroyed.

- Midlothian, VA, USA

problem #90

Sep 292022

Pacifica

  • miles
I was driving on a local road and car suddenly stopped running; accelarator unresponsive; power steering not working either. I was able to pull to side. Car said shift P to start, gear change didn't do anything and blinking, check engine light came up. And -€œcheck charging system-€ light came on. It was very dangerous. After 3-4 minutes I was able to get my car turn off and on and then it drove normal. So I decided to take it in nearby open parking area. It would restart but not do anything even if switched into drive or reverse. Check charging system light on and no power steering again. I had to get it to get it towed the next day from that lot. First tow truck unable to tow due to steering being locked. 2nd tow truck needed help to move car due to steering. Been at dealer for 30 days. They changed charging port but it didn-€™t work. Now they are changing battery. I don-€™t want this car back and don-€™t want to keep making payments on it either. It-€™s not a safe car.

- Flower Mound, TX, USA

problem #89

Oct 192022

Pacifica

  • miles
My Air Conditioning stopped working at 50k miles. The dealership, Sarasota Dodge, charged me $409 to look at the car and wanted $3300 to repair it. I don't have that kind of money and the car is still under warranty. I brought my brand new car to a local garage and they diagnosed the issue for free and charged me a 1/4 of the cost Chrysler did to repair it. The issue is the material used for the evaporator core is aluminum and does not interact well with the air conditioning chemicals so the chemicals eat away at the core and the chemicals escape into the cabin. This had been going on for a long time and I did not know what the smell was.

- Venice, Fl 34293, Usa, FL, USA

problem #88

Oct 082022

Pacifica

  • miles
Power Steering is unavailable Stop/start is unavailable Wasn-€™t able to avoid an accident this morning from deer. Steering went out.

- Wake Forest, NC, USA

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