10.0

really awful
Crashes / Fires:
0 / 10
Injuries / Deaths:
0 / 0
Average Mileage:
37,184 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #20

Sep 282013

Town & Country

  • 54,800 miles
While driving about 30mph in my neighborhood, all of a sudden, my van's horn started honking, the wind shield blades began wiping very quickly and water was spraying over the windshield. Also, the automatic locks were going up and down and the car lights and blinkers were flashing on and off uncontrollably. It was very scary! I stopped the car and shut off the engine, but everything continued. Luckily I was not far from home and was able to carefully drive it there. Once in the driveway, the only way to get the car to quit was to disconnect the battery. Waiting on repair report.

- Houston, TX, USA

problem #19

Jul 142013

Town & Country 6-cyl

  • 54,000 miles
I was driving on I 94 in Indiana and all of sudden the vehicle stalled. Luckily nobody hit me on rear end. I checked online and found out that there a known issue with ignition module. I called Chrysler warranty department and the person told me by checking my VIN that my van is not effected by this problem and advised me to take the van to the dealer and get it checked for the problem. When there is a known issue with a bad part that has been manufactured bad. They should include my van and all vans manufactured with this type of ignition modules in the recall and fix them free of cost. These van are hazardous to the occupants and the people drive behind them.

- Muskegon, MI, USA

problem #18

Feb 272013

Town & Country 6-cyl

  • 83,900 miles
The SRS (airbag warning light) came on my 2009 Chrysler Town & Country during the last week of February 2013. I took the car into the local dealership for diagnostics. They found that the orc (occupant restraint controller) module was giving a fault code B2208 and needs to be replaced by part # 68148358aa (orc module). My own research found a 2011 Chrysler safety recall L01 occupant restraint controller module (attached) for 2008 models of the Chrysler Town & Country and Dodge. Page 3 calls for replacing the orc module with same part number as the one on my vehicle (68148358aa) and replace with caa3L016ab. Also a K25 recall for a drain grommet kit is called for. Only difference is the recall is for the 2008 Town & Country. The dealership said that my vehicle VIN [xxx] is not listed for the recall. I called the Chrysler group recall assistance center @ 1-800-853-1403 and they basically said the same thing as the dealership told me. Chrysler needs to honor their commitment to customer safety by including my vehicle in this recall. The same part numbers exist on both the 2008 model and the 2009 model. This tells me that Chrysler did not improve the orc module in 2009. They used the same. Therefore the same condition exists in the 2009. Safety recall L01 was issued in October 2011. So Chrysler continued to use the same orc module and drain grommet kit in subsequent models until enough customer complaints justified issuing a recall. I'm very concerned that the air bag system may not deploy or it may deploy inadvertently until this is repaired. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Pahoa, HI, USA

problem #17

Aug 312012

Town & Country

  • 27,879 miles
My wife was driving the vehicle with my two and four year old children and the dash and headlights went off. She lost power steering and power brakes. She managed to pull the vehicle over to the shoulder without being struck by any vehicles. She turned the key to the off position and thought she had run out of fuel. She than tried to start the vehicle after waiting five minutes and it started like nothing happened. She is petrified to drive my family or herself in the vehicle after this.

- Seaford, NY, USA

problem #16

Jun 262012

Town & Country 6-cyl

  • 67,000 miles
This wasn't the first time this has happened. I have taken it to a dealer. He said the total intergrated power module was bad. There must me a number of them bad because he said it would take three weeks to get the part. My warning lights came on and the wipers. I am afraid to drive it because I don't know what else may quit working when this happens again.

- Flat Rock, AL, USA

problem #15

Jan 072012

Town & Country

  • 51,164 miles
My 2009 Chrysler Town and country 4 liter engine stopped dead 3/4 mile after leaving home in the morning. I was doing 15 mph at the time. Everything stopped working, I.e., the power steering was unmovable and the power brakes were non-responsive. Because it happened in a curve, I ended up in the oncoming lane on a single lane road. Luckily there was no car in that lane. In addition, the heating and cooling system and the radio also stopped. The dashboard went dark. There was total silence. After about 45 seconds I restarted the car with no problems. I drove the car to the nearest Chrysler dealer whose service advisor asked whether or not a check engine light came on after the event so that he could get the failure code. The light did not come on. The dealer's service advisor said that he could not fix the problem without the failure code. I have driven the minivan for the last 10 days with no problems. Now I am uncertain if and when this event will happen again and am concerned about my safety in the future.

- Fairfax Station, VA, USA

problem #14

Apr 042011

Town & Country 6-cyl

  • 45,000 miles
I bought the vehicle over 15 months prior with 23000 miles. In less than a year, the vehicle would just shut off upon deceleration and/or coming to a stop - usually after exiting the highway. Since then it just shuts off randomly - usually when stopping at a red light. I took the van to the dealer who could not find any codes. Instead, they charged me $300+ for a flush! when I took it back, they told me that it could be the transmission and tightened the wires. The problem remained. A month later, I took the van to another auto repair shop who could not find the problem until he went out on the road with me. Again, I was told that it was likely the transmission. Approximately 3 months later as the problem continued, the hose blew and I was told to replace the hose as well as the transmission. Now that the transmission has been repaired/rebuilt, the problem still occurs!!!!!!!!!!! this is utterly insane and I do not have the money to keep putting band aids on a problem that the dealer nor other reputable repair shops can identify. I have 3 young children (ages 6, 7, & 8) and no other vehicle. I am constantly in fear of being rear-ended because the van just shuts off. When I contacted Chrysler about a potential recall, she was unhelpful. Instead, she directed me to this website to file a formal complaint. Let me add that since I bought the vehicle, there have been 3 recalls - A/C wire (that I did experience), brakes (I had replaced and will need to be reimbursed), and the front-wheel alignment (that I now have to get serviced). This is utterly ridiculous and I am appalled that I have to endure this issue. Something needs to be done immediately!

- Philadelphia, PA, USA

problem #13

Jan 012011

Town & Country

  • 38,000 miles
The contact owns a 2009 Chrysler Town and country. The contact he attempted to open the rear sliding doors while the vehicle was parked, but the doors began to close unexpectedly after opening halfway. The failure recurred on an intermittent basis. The vehicle was taken to an authorized dealer and the contact was informed that the sensors on the sliding doors were too sensitive. The vehicle was in the process of having its software updated. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was 38,000.

- Victorville, CA, USA

problem #12

Aug 102011

Town & Country 6-cyl Diesel

  • 43,465 miles
My wife was driving her 2009 Chrysler Town and country two days ago and the car cut completely off again. She was driving along, and the van did the same thing it did last November. It just cut off!! she lost power steering and the brakes became hard to operate. Once she stopped, it started right back up like nothing happened. This van has been to the dealer at least three times before for this failure and the dealer keeps telling her "we can't duplicate the problem". this is dangerous!! it randomly cuts off! in operation. So far, no injuries, but several close calls....

- Columbia, SC, USA

problem #11

Jul 252011

Town & Country 6-cyl

  • 25,000 miles
Fire in vehicle caused by an apparent short in rear cigarette lighter while on a long distance trip from New Jersey to newfoundland on July 25, 2011, we had a fire in our 2009 Chrysler Town & Country minivan that started in and around the rear cigarette lighter. The wires below the carpet ignited causing a portion of the carpet to get burned and causing a major panic amongst my 3 children who were all seated in the back. There was nothing plugged into the lighter when the fire started.

- Fanwood, NJ, USA

problem #10

Jan 012011

Town & Country 6-cyl

  • 28,000 miles
While driving with my family on 1/1/2011 the truck just shut off, all the lights on the dash came on as if just starting the truck and the truck restarted. I brought the vehicle to the dealer on 1/03 and they diagnosed it no trouble found and returned the truck (they said there were no error codes). On 1/20/11 the same issue happened this time to my wife while merging onto a major highway at 55 miles an hour, the truck (because loss of power steering) pulled to the left, she had my 3 and 6 yr old in the truck, I brought the truck that evening back and contacted Chrysler corporate. They saw a fault with a loose battery terminal PO884 on ro, and replaced the win. My wife is petrified to drive this truck so I have been driving it since. Today 2/09/11 it happened to me at ~40 mph at ~8:15 am. I have called Chrysler again. This is a major safety issue and I cannot feel safe letting my wife drive this truck anymore nor myself.

- Farmingville, NY, USA

problem #9

Dec 312010

Town & Country

  • 15,000 miles
The contact owns a 2009 Chrysler Town and country. While driving approximately 30 mph, the contact smelled an electrical burning odor inside of the vehicle. The contact pulled over to the side of the road to inspect the vehicle and noticed that small flames were coming from the rear area of the passenger automatic sliding door. The fire department removed the door panel and extinguished the fire. The vehicle was towed to an authorized dealer for diagnosis and repair. The contact discovered that there was a recall related to the failure under NHTSA campaign id number 09V046000 (electrical system: Fuses and circuit breakers electrical system: Fuses and circuit breakers). The contact was uncertain if the VIN was included in the recall, and planned to notify the dealer. The failure mileage was 15,000.

- Kenosha, WI, USA

problem #8

Mar 202009

Town & Country

  • 13,750 miles
Transmission constantly slipping when shifting up or down....1st transmission lasted less than 14,000 miles...replaced under warranty..complete transmission module replaced...computer module changed out twice.....2009 Town & Country limited swivel-N-go....great idea....very poor quality!

- Red Bay, AL, USA

problem #7

Sep 152010

Town & Country

  • 14,600 miles
While traveling at 60mph on the expressway my 2009 Chrysler Town and country van stalled and would not restart. The code at the dealer indicated that the PCM module automatically shut down the vehicle. This happened twice. The first time the dealer installed a new PCM. The second dealer noticed that one of the wires to the PCM rubbed through on a factory installed upper radiator hose clamp, thereby sending a message in error to automatically shut down the vehicle. We would like Chrysler to check all vehicles for this defect when they come in for service so this very dangerous situation does not happen to anyone else.

- Orland Park, IL, USA

problem #6

Jul 232010

Town & Country

  • 19,700 miles
2009 Chrysler town and country. No specific event leading up to failure. The first time I had been driving for only a few minutes and was in a parking lot intersection when the car stopped. The second time I had just gotten off of a major highway and was on a busy in town road at rush hour going 30-40mph. Both times, without warning the van just shut down. I had no acceleration, no breaks and minimal steering for a few seconds. After the car shut down, I was able to restart it after a minute with no other problems. The second time that it broke down I do recall that all of the dash lights went on a second or two before I lost steering. It has occurred twice in the last 4-6 weeks. It was not raining or wet either time. I brought the van in to Chrysler after the second failure. However, because they could not replicate it losing all power, they did nothing to fix it. A different problem with the electrical part of the windshield wipers (separate problem) was fixed. I am terrified to drive for fear I will not be able to pull of the road in fast traffic next time. With four children, I am terrified to be on a highway or busy road..

- Elgin, SC, USA

problem #5

Feb 052010

Town & Country

  • 3,000 miles
The contact owns a 2009 Chrysler Town & Country. She stated that in February 2010, the dashboard warning lights illuminated and unknown fumes filled the vehicle cabin. The vehicle also began to decrease in speed without warrant. The dealer was unable to duplicate the fume failure however, there were unknown repairs made to the vehicle in an effort to correct the dashboard failure. The failure persisted. The failure mileage was 3,000 and the current mileage was 13,000.

- Detroit, MI, USA

problem #4

May 242010

Town & Country

  • 22,800 miles
Yesterday while operating my 09 town and country at 45 mph with myself ( 4 months pregnant) and my 5 year old in the car, every light on the dash light up like a christmas tree, chimes went off as though a door was open, the wipers both front and back turned and my drivers set started sliding back and forth as if being adjusted all while driving. I have contacted the Chrysler Corp regarding this incident. They do not seem concerned. I would like to know if there have been any other similar complaints. I was scared, it was very distracting to happen while driving.

- Hawthorn Woods, IL, USA

problem #3

May 212010

Town & Country 6-cyl

  • Automatic transmission
  • 7,300 miles
The contact owns a 2009 Chrysler Town & Country. While the vehicle was parked, it caught fire. The windshield wipers were turned on and the lights on the instrument panel were illuminated. The fire originated under the hood. The contact called the fire department and after the fire was extinguished, the contact was informed that the fire was electrical. A police report was filed. The vehicle was totaled. The contact called the manufacturer and was informed that her vehicle was not included in any recalls. The current and failure mileages were approximately 7,300 updated 7/26/10 updated 07/29/10 updated 08/03/10

- Teaneck, NJ, USA

problem #2

Apr 142010

Town & Country

  • 13,000 miles
2009 Chrysler Town and country 4-0 liter engine. A unexplained acceleration of the car. Could not de-accelerate. Had to throw the transmission in neutral. Engine continued to race. Finally came back to normal after going to drive back to neutral back to drive. The tires squaled each time the car was put to drive. The car was taken to sternberg Chrysler center in jasper, in. Car is still there. Awaiting results. They said first time to witness such an event per this model of vehicle.

- Jasper, IN, USA

problem #1

Aug 142009

Town & Country

  • 94 miles
Bought this vehicle on Friday, 8/14/2009---all electrical equip. Stopped working on the way home from the dealership---no gauges, no power windows or doors, no turn signals, no brake lights, no A/C, no radio---the only thing working were the windshield wipers which came on by themselves and I could not shut them off---all the warning lights on the dash lit up---made it home and called the dealership and set up appt. For Monday morning---van has less than 100 miles on it and already in for service---called dealership Monday afternoon, they can't find any problems, must be the tipm (totally integrated power module)---they have ordered the part, but it is on backorder until who knows when---van has been deemed unsafe to drive until repaired--dealership provided me with a small sedan to drive until fixed, but this van was purchased by my funeral home to use for body transportation, stretchers, caskets, etc.---sedan is totally useless for my business.

- Raleigh, NC, USA