really awful
Crashes / Fires:
6 / 4
Injuries / Deaths:
1 / 0
Average Mileage:
75,366 miles

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« Read the previous 20 complaints

problem #14

Nov 112012


  • 67,400 miles
The contact owns 2009 Dodge Journey. The contact stated that while making a left hand turn the contact heard a loud pop. The contact stated that after inspecting the vehicle he noticed fluid leaking from underneath it. The contact stated there was a small fire, but there was no damage to the vehicle or injuries. The contact had the vehicle towed to a dealer and it was determined that the transfer case had broken. The manufacturer inspected the vehicle, but stated this was normal wear and tear and would not repair the vehicle. The failure mileage and current mileage was 67,400.

- Galena, OH, USA

problem #13

Nov 092012


  • 45,200 miles
The contact owns a 2009 Dodge Journey. The contact stated that while stopped at a stop sign, she noticed a clunking noise coming from the engine. The vehicle was towed to an independent mechanic for diagnostic testing. The mechanic stated the power transfer unit needed to be replaced. The vehicle was repaired. The approximate failure mileage was 45,200.

- Strattanville, PA, USA

problem #12

Sep 082012


  • 36,900 miles
Purchased 9-6-12 car starting cutting off 9-8-12. I can't steer air conditioner is off, dashboard has no lights. Taken back to car lot they can't duplicate the problem and codes come up, yet this continuous to happen, it has happened 8 times already. I am fearing for my and my families life, I can't continue going through this for 5 years. I have almost been hit in the rear twice. I can't even get on the highway nor drive the streets without fear of being killed!!!

- Beaumont, TX, USA

problem #11

Oct 012010

Journey 6-cyl

  • miles
Purchased vehicle in 2010, test drove vehicle asked dealer to check the following components engine, brakes, transmission. Dealer took car to a repair place stated everything was fine, went on with purchase. Had a oil change not long after purchase facility mentioned front and rear brakes, rotors and calipers were bad..which I had noticed pedal to brakes were not engaging properly, severe safety issue. Took to a second brake repair same problem.(s) on occasion engine stalls while driving, sometimes will not start at all. Some electrical components do not work in the vehicle. Then driving vehicle home from store transmission dies, car will not go over 20 miles, almost hit from behind by another vehicle due to sudden loss of speed luckily about two minutes from home. Parked vehicle for a few hours car would not go in park or reverse. Took vehicle to transmission repair, transmission tech examines transmission, transmission is defective and needs to be replaced. Called manufacturer Dodge/Chrysler stated there was nothing that they were willing to do, same statement they have said to many consumers, without concern for buyers safety or inconvenience that their vehicles cause. Please I need help this is the only vehicle that my family has, and I am concerned about all of our safety.

- Lakeland, FL, USA

problem #10

May 182012


  • 41,201 miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle failed to start properly and was taken to dealer. The dealer confirmed that the transmission needed to be reset. The manufacturer was not contacted. The failure mileage was 41,201 and the current mileage was 41,577.

- Taylor , MI, USA

problem #9

May 082010


  • 30,000 miles
The contact owns a 2009 Dodge Journey SXT. The contact stated that without warning, the vehicle would not start. The exterior and interior lights work without any difficulties. The contact have to wait 30 minutes before the vehicle would start and over time it lost power and began to make a knocking sound. The brake pads and the rotors also began to wear excessively. The dealer was notified and stated that the vehicle needed a starter, brakes, brakes pads, rotors, battery, and struts. The dealers estimated repair cost was $2,000 at the contacts expense. The contact replaced the brakes, brake fluid, transmission fluid, and the front rotors for $738.23. The manufacture was not notified of the failure. The failure mileage was 30,000 and the current mileage was 80,000.

- Plane Field , NJ, USA

problem #8

May 152012

Journey 6-cyl

  • 16,000 miles
Since I brought my Journey I had to get my brakes replaced several time & rotors replace, transmission sealant leak and recently when I was driving to work my tire pressure light came on and within minutes my tire was almost flat. I was able to just make it to a gas station and went to fill up my tire and my valve stem went all the way in and my tire went totally flat and lost all pressure. My car had to be towed and ended up spending $300 to get my front passenger and rear passenger side valve stems replaced. The service guy agreed that it was unsafe and I could of easily spun out if I lost all tire pressure right away. I have 2 kids and I feel unsafe to drive with my children in the car. On top of these issues my steering wheel continue to shake but I had it in to the service department a number of times and they said everything is ok. One of the instances they said the shaking was because of my routers and resurfaced them twice. Please help me. I don't know of my options but I am concerned for me and my family's safety with this car. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- West Bend, WI, USA

problem #7

Feb 132012


  • 55,000 miles
The contact owns a 2009 Dodge Journey. The contact stated while attempting to drive in reverse out of a parking space, the vehicle lunged forward without any warning. The vehicle was taken to the dealer who diagnosed that the power train unit was defective and needed to be replaced. The manufacturer was made aware of the failure but did not offer any assistance. The vehicle was not repaired. The failure and current mileage was 55,000.

- Geneva , NY, USA

problem #6

Aug 152011

Journey 6-cyl

  • 50,000 miles
I noticed my 2009 Dodge Journey started burning oil. I took to the dealership keffer Chrysler Jeep Eagle to have a consumption test run on it. Come to find out my Journey burned almost 4 quarts of oil after 1700 miles. There were not warning lights that came on to tell me there was an issue with my car. I bought my car new with 12 miles on it. I have attempted to contact Chrysler to see if they would pay mine off and I would upgrade. Everyone I talked to keep saying they can not make those decisions, maybe contact the NHTSA. Chrysler has not replied back yet. The dealer I am working with seems to be more interested in making a new sale with others then addressing the current issues with a loyal Dodge/Chrysler owner. This vehicle has failed at 50,000 miles. The reply I received is "we are better now, that is why we offered the powertrain warranty". you are lucky. Yeah, lucky me paying for a car I can not drive and no assistance from Chrysler. Sure, they are repairing this and they tell me there should not be any charges to me. I guess we will see. There is one thing they took from me that won't come back with any repairs. My peace of mind.

- Matthews, NC, USA

problem #5

Nov 042011


  • 20,000 miles
The contact owns a 2009 Dodge Journey. The contact was driving 45 mph when the engine failure warning light illuminated and the engine rpms increased. In addition, the vehicle failed to accelerate beyond 45 mph. The failure recurred intermittently. The vehicle was taken to the dealer and the manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 20,000 and the current mileage was 32,000.

- Hastings, MI, USA

problem #4

Jul 082008


  • 80,000 miles
The contact owns a 2009 Dodge Journey. While the contact was driving approximately 20 mph the vehicle stalled without warning. Upon restarting the vehicle the contact was able to continue driving normally. The failure occurred ten different times and on one of the occurrences the vehicle failed to restart. The vehicle was taken to an authorized dealer on four separate occasions. In addition, the vehicle was also taken to an independent mechanic numerous times for the identical failure. The solenoid pigtail wire harness was replaced by the dealer; however after the repair the failure recurred. The contact discovered there were several recalls related to the defect under NHTSA campaign 08V247000 (electrical system:wiring), NHTSA campaign id number 09V082000 (electrical system) and NHTSA campaign id numbers 08V528000 (power train:automatic transmission:control module (tcm, PCM)); however, the VIN was ineligible for the recall defects. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 80,000.

- Townson, MD, USA

problem #3

Feb 192010

Journey 6-cyl

  • 7,536 miles
In two years, five (5) times for brake problems. With 3,000 to 6,000 miles between each broke. Two times engine support mount. Two times with power train problems. Today (10/06/2011) the Journey 2009 R/T is in the service center of alberic colon Chrysler/Jeep in kennedy ave, san juan pr for the same problems and also : for the air conditioner system, suspension, motor cooling system problems, leaking grease in the back of the right front wheel. And guess!!!!!!, brakes again. Both, Chrysler and the dealer has refuse to obey the law that says, they have to provide a vehicle in cases that repair least more than 5 labor days including Saturday.also, to added more problems, [xxx](pr Chrysler service manager), has refused to authorize the brake repair. Saying that is normal, that a brake system that was repair in 02/16/2011 needs to be repair again in 09/19/2011(22033 to 30200 M). I have being without transportation for three weeks, causing me an my family a lot of problems because, is our only vehicle for all the family matters including, that I am a cardiovascular patient. " someone could tell me is these seems to look like a big juicy lemon " question is, who could help us with this giant abusive corporations? information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Bayamon, PR, USA

problem #2

Mar 122010


  • 22,200 miles
The contact owns a 2009 Dodge Journey. While the vehicle was parked, the check engine warning light illuminated on the instrument panel. The dealer performed a diagnostic test and stated that there were pieces of metal in the transmission fluid pan. The dealer reset the check engine light accordingly. The contact also experienced brake failure in the past and the vehicle was repaired on three separate occasion for brake failure. The approximate failure mileage was 20,200 and the current mileage was 28,000.

- Goshen, NY, USA

problem #1

Mar 152008


  • miles
This vehicle has several defects the front end makes a whining noise when turning, the dash is rubbing on the windshield with an awful noise, it pulls to the left while driving, and the engine sounds like a rod is about ready to blow through the hood. My wife and I are embarrassed to drive this thing.

- Ark City, KS, USA