really awful
Crashes / Fires:
11 / 11
Injuries / Deaths:
11 / 0
Average Mileage:
46,195 miles

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« Read the previous 20 complaints

problem #140

Feb 032014


  • 98,000 miles
Car refuses to start, insert fob car just clicks but will not turn over, sometimes doors won't open. Replaced battery in winter, 2 starters this summer (within one week), new batteries in fob, green wire to starter cleaned, took out fob and locked doors and unlocked doors (one site suggested they thought it might have to do with anti theft device), tried tapping/wiggling the gear shift (as suggested on another site), have tried all dealership and internet suggestions). I ask if it was a defected fob and was told "no". have been stranded in extreme heat for 30 minutes and longer, stranded in very cold weather (thank god my daughter was at the same store I was at, in her Honda). Dealership stated it would cost a lot to try to find issue, this is not a consumer issue but Chrysler issue. Chrysler is aware so it should not be my dollar that finds their defect. (one site suggested the power integrated distribution module RL692302-ae - $1K to correct.). surprised there isn't already a recall for this issue since there are numerous reported from other owners. Afraid to drive car, don't know if it will just stop running while driving down the road, don't know if I will get stranded for hours. Took in for L25 recall and dealership stated that wasn't the issue. Fine still wanted the recall corrected. Safety hazard especially if it turns out to be electrical, might cause a fire. Need help!!!!!

- Louisville, KY, USA

problem #139

Jul 092014

Journey 6-cyl

  • 75,000 miles
On many different occasions when going to start the car the lights, radio etc all worked but the vehicle would not start. This would happen periodically then more frequent as time went on. After replacing the battery the vehicle continued to have this problem. At one point I became stranded in a parking lot with my two small children in the car because again the car would not start. After taking the vehicle to the dealership for repairs a module was thought to be the problem and was replaced. Three days later I became stranded again at a gas station again with my two small children because the vehicle would not start. My car was again taken back to the dealership. I was soon informed that they could not find the problem and had contacted Chrysler. Chrysler had suggested replacing the starter. After researching this issue I have found that this is not an isolated problem. I find that this is a safety problem do to the unpredictable no start problem. Leaving the vehicle occupants stranded.

- Arcade, NY, USA

problem #138

Sep 052014


  • 82,000 miles
This isn't the first time this has happened, we think there is something wrong with the ignition. I've replaced the starter, battery and got a tranny all within a year. The car will not start but I have power, the radio and lights come on, I have to let it sit for a minute retry it and hope it works. I'll be calling the dealership and see what they can do, but this is an 09 Journey nothing major should be going on.

- Hopkins, MN, USA

problem #137

Aug 132014

Journey 4-cyl

  • 81,000 miles
While driving along the highway, with cruise control on, the vehicle lost power and decelerated. The etc and traction control lights came on the dash. After pulling to the side of the road the vehicle was restarted. After being restarted the vehicle drove normally. This scenario has happened three times at highway speeds and once during acceleration. Around the same time of onset with the power loss issue the vehicle will not start intermittently. Sometimes it starts after several minutes, sometimes it does not start for several hours.

- Boone, IA, USA

problem #136

Jul 302014

Journey 6-cyl

  • 84,000 miles
I took the vehicle in to my normal mechainc because the taillight keeps going out & I have a bas light that keeps coming on which when on means I can't ue the cruise control. I'm also having issues with the ignition where it sometimes won't start, just clicks & when that occurs you have to put it in gear take it out & then it'll start up. My mechanic told me the tailight & all the other issues can be attributed to a bad PCM & I had to take it to the dealer. As I investigated these issues I noticed that most of these electrical issues are being posted as recalled items, but when I contacted the local dealership & Dodge directly they tell me no. How can all of the same things that are being recalled be happening with my vehicle & none of that be recalled work that needs to be done?

- Lynn Haven, FL, USA

problem #135

Aug 012014

Journey 6-cyl

  • 78,000 miles
Vehicle would not start. Had the battery changed but 3 days later vehicle would not start. Had the starter changed but 2 days later vehicle would not turn over. Ignition just make S a clicking sound. Mechanic claims '09 Journey are notorious for electrical problems and will replace the starter again although he doubts that will help. Unfortunately my wife drives this vehicle with 4 children. I'm very concerned about her getting in a bad situation on the road. Vehicle gas already had multiple recalls over the past few years. What can I do" any recourse to have Dodge fix the problem thru a recall" I have read that this is an ongoing problem with many customers.

- Bradenton, FL, USA

problem #134

Jun 032014

Journey 6-cyl

  • miles
I have been having the problem for a while where my car acts if it doesn't want to start and after waiting a while it starts up. I had the battery replaced twice thinking its the battery or that I am buying bad batteries. My car acts if nothing is wrong I put the key in the ignition turn it to on everything brightly comes on but my car will not start it doesn't click it doesn't do anything well after having this problem for a while now it wont start at all even when adding a new battery... I get online and see alot of other Journey owners have the same problem. The difference between them and owners is now there is a recall for this exact same issue but mine cant get recalled due to the VIN number not being listed which is unfair due to its the exact same car and the exact same issue I called the Chrysler recall number L25 and they said there is nothing they can do since my VIN isn't listed im so upset is there someone I can talk to about this.

- St. Louis, MO, USA

problem #133

Aug 212013

Journey 6-cyl

  • 109,000 miles
Car all of a sudden shuts off while driving down the street at various speeds.35-70 steering wheel locks, you have very little control. Very very dangerous has been hooked up to certified auto shop diagnostic computer all codes come back fine and they can not tell me why this happens. I already replaced crankshaft sensor to test if that was what was wrong with it. I am not going to go thru all these fixes for testing. Dodge needs to do a recall on this problem. I called Dodge direct to start a recall process. Something needs to be done before a fatality happens!

- Raymond, NH, USA

problem #132

Aug 132014

Journey 6-cyl

  • 60,227 miles
I was driving along a 4 lane highway, hit a bump and the ignition turn off. I was in the inside lane and had to maneuver my vehicle across two lanes to the side of the road so I could put the vehicle in park so I could restart the car.

- Fort Wayne, IN, USA

problem #131

Aug 082013


  • 120,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle failed to start. The contact mentioned a clicking chime activated and all of the warning lights illuminated on the instrument panel. The failure occurred several times. The manufacturer was not contacted. The vehicle was taken to the dealer. The technician was unable to duplicate or diagnose the failure. The vehicle was not repaired. The failure mileage was 120,000.

- Antoich, CA, USA

problem #130

Sep 042012

Journey 6-cyl

  • 36,000 miles
Dash goes dark, car dies with no warning. Loss of steering. 1st time happened leaving parking lot onto busy roadway. Cars directly behind able to swerve around me. Able to start up immediately. Occurs randomly without warning. Dealer replaced sparkplugs 5/2013. Still occurs. Again randomly and very dangerous. Car died while driving 8/5/2014 on dirt road at approx. 30 mph. Took back to dealer they were unable to diagnose. Called Dodge to report problem and inquire any recall. I was told does not apply to my VIN#. extremely dangerous to die without notice while driving. Occurrence sometimes can be days apart or months apart. Continues to happen randomly without any notice, car died while driving on highways 6/10/14 and 7/22/14. Once again contacted Dodge. I was told there is potential recall for ignition on Dodge Journey manufactured at same time as mine, but they have not expanded recall yet. Took back to dealer 7/24/14-7/26/14 unable to diagnose(no time). Suggested I bring back. Brought back to dealer 8/11/14-8/14/14. Still unable to diagnose. Dodge customer service tells me if happens more often to bring back. Every occurrence is potential hazard.

- Arlington Heights, IL, USA

problem #129

Apr 242014

Journey 6-cyl

  • 86,000 miles
The contact owns a 2009 Dodge Journey. The contact was able to start the vehicle after numerous attempts. On two separate occasions, the battery had to be jumpstarted in order for the vehicle to start. The vehicle was taken to a dealer on numerous occasions, but the failure was unable to be duplicated. The manufacturer was not notified. The approximate failure mileage was 86,000. Updated 09/22/2014 updated 2/23/2015

- Randolph, MA, USA

problem #128

Jul 012014


  • 100,000 miles
While driving on the freeway @ about 70 mph suddenly the steering locked up and there was no power. While I was trying to merge over to the side of the freeway( I had to cross 3 lane, I was almost hit by multiple cars. I had no control of the car. I managed to get off to the side off the freeway and happened to look down to see the ignition key turned to the off position. I dont have any other keys attached to it because I had just had the starter replaced maybe 1 week before & was advised not to. I started the car thinking maybe it was a freak thing and it wouldnt happen again. It did 2 days later. This time I was approaching an intersection turning left on a green arrow. Just as I started to turn the car turned off making it very difficult to turn and barely missed a group of people on the sidewalk where my car ended up before stopping. I had the car towed to the service center the dealership I bought the car from. This was not a Dodge, Chrysler, or Jeep dealership either. I was told that rwi module had to be replaced and it was not covered under my warranty and Dodge would not cover it either. While the car was being repaired I came across recall L25. But was told my VIN number was not included in the recall. The car was in the repair shop for 5 days. It cost me over $600. The day I picked the car up I came across documentation of the expansion to the L25. I was then again told the VIN was not part of the recall & an investigation was being done and eventually the VIN would be in the recall but I could not be given a date as to when this would happen. I called Dodge corporate offices and was told the same thing. I feel like I own a coffin on wheels.. all in all I have had this car in for repair for the key turning to the off position 3 times now. Something needs to be done now before someone is seriously hurt or killed in a crash because of this defective part.

- Yorba Linda, CA, USA

problem #127

Jul 102014


  • 69,000 miles
The contact owns a 2009 Dodge Journey. When the contact started the vehicle, the windshield wipers activated independently. In addition, both front power windows failed to operate when engaged. The failures were sporadic. The manufacturer stated that the VIN was excluded from NHTSA campaign number: 14V373000 (electrical system). The vehicle was not repaired. The approximate failure mileage was 69,000.

- Kenosha, WI, USA

problem #126

Jun 082011

Journey 6-cyl

  • 38,000 miles
My vehicle has less than 90000 miles and I've put 4 sets of brakes and rotors on it. I've also had numerous problems with it not wanting to start while the battery test out perfect. I have put 3 sets of tires on it, and the transmission is shifting hard a lot of the time also.it's a shame people have to die before Y'all recall vehicles.

- Blytheville, AR, USA

problem #125

Apr 112013

Journey 4-cyl

  • 51,000 miles
My 09 Dodge Journey would fail to start on multiple occasions since owning the vehicle. It would make a clicking noise and take several tries to get it to start. The dash lights would also fail to come on while trying to start it. I would also have to wait 1 or more hours til I could get it to start. I have put in a new alternator and starter in it. Finally on July 3rd 2014 it quit starting altogether, stranding me at work. I have also had a few incidents when the air bag light would come on, after a few minutes it would go back off. I have called a few Dodge dealers in my area and they claim to be aware of the issue and said it was either my key or a win module. If they are aware of this issue why is there no recalls on it. I have done research on my vehicle only to find out I am among thousands of people with the same issue.

- Hammond, IN, USA

problem #124

Apr 222014


  • 68,265 miles
Bad ignition switch to the point that the car would not start immediately.

- Neptune, NJ, USA

problem #123

Mar 042011

Journey 6-cyl

  • miles
On March 4,2011 my wife, kids, and myself went out to dinner and when we got back to our 2009 Dodge Journey it would not start. I had to call a tow truck and inconvenience a family member because my family needed a ride home. I have taken this vehicle to several Chrysler dealerships and no one can figure out why this vehicle starts when it wants to. We travel a lot and have to rent a vehicle to do so. It is now 2014 and Chrysler still doesn't have a solution for my troubled car. We are terribly disappointed in this vehicle and can't trust it. With this being an issue you would think Chrysler would recall and do right by their customers.

- Carolstream, IL, USA

problem #122

Mar 292013

Journey 6-cyl

  • 38,000 miles
My 2009 Dodge Journey has not regularly started for over a year off and on. When turning it to the starting position it will just click. It will never start in park and after much research I have found that putting it into neutral would start it which worked for a little over a year. Now over a year later of putting it into neutral to start I am finding that its not working any longer. I have had this vehicle since 2012 so only a year after I bought this I started having the problems. In 2013 I replaced the starter and it didn't start 2 hours after replacing it. I have researched and have seen I am not the only one with this problem. I am a mother of 3 kids and can not be stranded someplace because Chrysler doesn't want to take the responsibility to recall the problem and fix it!! this problem needs to be fixed for all of us experiencing it!! why hasn't it?

- Edon, OH, USA

problem #121

Nov 212013

Journey 4-cyl

  • 120,000 miles
I bought the car in October 2013 and within 2 months of having the car it started reading bad key. Then it went to not starting so I went and had a new key made because all of the dealerships said it was the chip in the key was bad. The problem kept getting worse and sometimes it takes 25 minutes to start my car. So I finally took it to the dealer and had it put on the computer and they said it came back that the wireless control module was going bad. As I was reading on the internet multiple people has had or is having the exact same issue with the same part. The warranty does not cover this part. Please help it is going to cost over $500 and if the other Journeys R having this problem their is obviously an issue with this part.

- Appalachia, VA, USA

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