really awful
Crashes / Fires:
11 / 11
Injuries / Deaths:
11 / 0
Average Mileage:
46,195 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2009 Dodge Journey:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #20

Sep 282010

Journey 4-cyl

  • 43,201 miles
Purchase a Dodge Journey 2009. I inform the dealer that the windows were not coming down as they should. Didn't get fixed. The keyless remote was suppose to be with the car it wasn't, they installed a after market keyless remote, don't work correct. The brakes were squeaking and could hear air within the car when applying brakes. I was told that there's nothing wrong and it was normal. It has been 4 to 5 months later now its not starting. Contact chrsyler llc, told me I had to have it towed to a dealer, get diagnose, get it fixed and I have to pay for it all and they will reimburse half for the part, labor is all on me. The vehicle has done this no start problem 3 times in 2 and half days. Also notice that the steering column gets hot for some unforeseen reason. Inform the dealer I purchase my Journey from, I was told that is normal. Still have the Journey can't trade in back because I have no money, so I am stuck with it. Having it towed to dealer to get problem looked at and all expense is on me. What do I do. I think chrsyler will not repay me. I have to borrow money to get this done because this is my only transportation. I am scared that I might have a electrical fire while driving and will not notice it until it too late. What do I do. Please help in richmond va.

- Henrico Or Richmond, VA, USA

problem #19

Jan 132010


  • 2,000 miles
At 2000 miles on my 2009 Dodge Journey I started having problems with my front passenger window sticking, and brakes squeaking. Also car not shifting when taking off and when you slow down and try to speed back up. I took it in. They told me maybe sap in window and brakes fine. Three days later window acting up again. Took it in. Same reason. Cleaned and greased. This is the eight time I've taken it in. They have replaced motors, switches, tracks, seals and now wont roll up or down. The brakes have been an issue since the start. At 21000 miles the dealer tells me I need new pad and rotors. Take it to brake shop and they tell me all I need is pad. Brakes working fine right now but still squeak every now and then. They have replaced electrical harnesses that may catch on fire. The squeaking noise now has turned into other parts that are having to be replaced. My computer chip has been reset 4 times and cheap plastic mirrors on visors and sunglass holder and light on inside roof. The springs on my back doors have popped out leaving the door stuck open. Went to eat with 23000 miles on the car and after leaving the car would not start. Called dealer and they called a tow truck and wanted me to pay for that also. My car has been in two different dealerships on 10-15 different occasions for repairs. They still have not got these issues fixed. What can I do?

- Temple, TX, USA

problem #18

Jul 092010


  • 47,000 miles
As I was driving my 2009 Dodge Journey on the highway going 70 mph it stuttered and hesitated to pick up speed. I proceeded to get on an off ramp I could not pick up speed to avoid being hit by other cars catching up to me!! luckily I made it to my destination safely!! the check engine light comes on shortly afterwards1 I took it to the dealer to find out what the problem is, they haven't properly diagnosed it right yet!! the car still dies on me while driving!!! by the way I had the car for 6 months and 50,000 miles!!! Dodge really needs to fix this problem with their creation of death!!! hopefully they will before someone dies in a car crash because their car went from 70 mph to 0 in 60 seconds!!! I took it to a repair shop and a Dodge dealership the repair shop says it needs a whole new computer the dealer say it's a bad solenoid!!! I don't know what it is and I should have to pay for Dodge bad build of this vehicle with money or my life!!!

- Macomb, IL, USA

problem #17

Feb 152010

Journey 6-cyl

  • 11,000 miles
At 11K miles I had to have front brakes replaced. Shortly after that my back brakes had to be replaced and my back rotors were warped. The dealer told me I had exceeded the 12K manufacturer warranty and had to pay for repair. After researching consumer reviews and having read of numerous complaints on brakes / rotors I sent a letter to Chrysler along with complaints. I did not receive any letter, not a phone call, just a check for repayment of brake work. Since then I have had my censor light come on twice for the tires and up until now, after reading from this website was I unaware this vehicle appears to have problems with tires as well. My vehicle is currently in the shop. I had taken in twice for a noise that was coming from the front passenger side. The first time I was told they could not find anything. The 2nd I was told it was a computer chip that needed adjusting and it would be "fine". it wasn't fine. The noise got worse. My power locks on driver door and my remote key would not work. I took my vehicle in for both the noise and the power locks/key not working. I have been without a vehicle since Monday (it is Friday) and it is due to having to replace a wiring system and alternator. An alternator? my vehicle has 25K miles!! please help.....there are almost 200 complaints for all the same problems I am having. This is not right.

- Chula Vista, CA, USA

problem #16

Sep 242010


  • 21,056 miles
Vehicle does not always start when the key is turned. Sometimes it will start if all electronics are turned off. Dealer replaced starter and reflashed controller, however problem persists. Vehicle is equipped with factory remote start and "sentry key" theft deterrent system.

- Macomb, MI, USA

problem #15

Aug 182010


  • 12,000 miles
Front brake pads and rotors needed to be replaced at 12K miles on our 2009 Dodge Journey. Now we just had all brake lights go out. We took it to our mechanic and they found only 1 bulb bad. After the 1 bulb was replaced, all lights started working again. Why would they put these bulbs in series rather than parallel so that only the bad bulb would be out rather than all? that is a big a safety problem in my opinion. Also one tire now has a bulge in the sidewall and needs replaced. The vehicle has about 15K miles.

- Rio Rancho, NM, USA

problem #14

Apr 202010


  • 40,000 miles
Brakes do not last. Had to replace rear and front brakes and rotors at 40,000 miles, only 500 after we purchased vehicle. When braking at a high rate of speed the entire car shakes and steering column vibrates violently. We have not found a solution, the dealership says they cannot duplicate the problem the car will randomly not crank. It has left me stranded twice. After sitting for an hour it will crank with no problem. We have been told that is may be a problem with the internal security device that recognizes the key.

- Maysville, GA, USA

problem #13

Aug 032010


  • 12,000 miles
I have a 2009 Dodge Journey that has stalled on me while driving twice in the last month. I lose all control of steering and interior controls. The dealer has been unable to figure out what is going on. The car has less than 16,000 miles on it.

- Cedarburg, WI, USA

problem #12

Mar 182010


  • 36,666 miles
Brakes, tires and electrical system. I have to get new tires already and I only have 36,000 miles on the car. I have had to change the brakes front and back 3 times already. I am about to have to change the rotor on all 4 wheels. When I turn the windshield wipers off the head lights flash off and back on. Then while driving the dash lights will flash off and on again.

- League City, TX, USA

problem #11

Jun 122010


  • 12,993 miles
Interior dash lights dim or turn off completely when wipers or other electronic controls are operated. This has happened numerous times.

- Tooele, UT, USA

problem #10

Jan 152009


  • miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle experienced trouble starting. The vehicle was taken to an authorized dealership where it was repaired. A few months later, the vehicle still had the same problem. Also, the contact stated that the driver side door would not lock unless it was locked manually inside the vehicle. The vehicle had not been inspected at the time of the complaint. The failure mileage was unknown. The current mileage was approximately 88,000.

- Belleville, IL, USA

problem #9

Mar 082010


  • 21,000 miles
On Monday, March 8, 2010, my wife, two year old daughter and I suffered a third episode of the following dangerous malfunctions: Steering, transmission and drivetrain issues that, without notice, result in an unbearable screeching and grinding noise emanating from underneath the vehicle at speeds between 15 and 30 mph, a pause and hesitation in acceleration between speeds of 15 and 30 M.P.H. that causes the car to jump forward, the immediate loss of accurate steering and a burning smell throughout the car interior we suffered the most recent episode, without notice, while driving through rush hour traffic at 7:45 a.M. we waited two hours for a tow truck to arrive. Fortunately, my wife and daughter were only shaken, but not injured. In the last three months, we have had an unsafe rear tire replaced, sunroof parts replaced for constant leaking, a new electronic module installed to prevent the episodes of the entire electronic system malfunctioning causing the loss of car function and door locks and multiple power steering parts replaced.

- Cranford, NJ, USA

problem #8

Mar 252010


  • 23,074 miles
My first experience was the windshield wipers completely stopping while pouring down rain. I almost rear-ended someone. The wiper motor has been replaced numerous times. My car completely shuts off while I am driving or sometimes just putting my car in reverse. It is currently in the shop again. Plus, my brakes are already gone and the car is only a year old.

- Mooringsport, LA, USA

problem #7

Mar 242010


  • 26,000 miles
I have a 09 Journey, bought a year ago. Brakes front and back have had to be replaced and need replacement again. Interior lights dim when wipers or other electronic controls are operated. Engine makes noise as though the lifters aren't getting oil--had it in shop for that and they can't find anything and it is getting worse. Right side front wheel sounds like bearing is having issues too. Product is dangerous--brakes and not being taken care of under warranty--dealer, have 26,000 miles on

- Warner Robins, GA, USA

problem #6

Jan 132010


  • 15,560 miles
Bought a 2009 Dodge Journey SXT w/14,075 miles-used. Owned little over month-we have had 4 times where driving at night-suddenly all instrument panel lights comes on-headlights go off-engine keeps running. To 'reset' had to turn off car and restart-one night this happen 2 times in appr.10 miles on I-20. First time in shop-'could not duplicate" for 2 days-also "no bus" light comes on. Wife picked up drove 15 miles to groc. Parking lot-during drive battery light came on-she got to parking lot. Killed engine-tried to restart-nothing-no click-nada! called 800 # inowners manual. Towed to nearest Dodge-they towed back to original dealer-3 more days-supposedly changed out several elect.parts. Still it happened again-at night-back in shop. We finally did a carfax-seems previous owner had in shop for electrical 3-4 times in less than a year when bought brand new. Did some research on Dodge Journey problems search on web-not much on Journeys problem but did find '99 durango seem to describe exactly same problems-are they related?

- Clyde, TX, USA

problem #5

Nov 262009


  • 7,200 miles
Tiene problemas para encender aunque tenga buena carga de energÍa su bateria, por 6 veces a presentado el mismo problema. Al tratar de encenderla no enciende el motor, la luces internas tienen poco poder Y las externas tienen mucho poder., el panel de instrumento enciende el indicador de funcionamiento incorrecto (mil), en todo momento en que esta la unidad en movimiento. El distribuidor en puerto rico no sabe que le sucede.

- Punta Santiago, PR, USA

problem #4

Apr 192009


  • 36,000 miles
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle was designed to start without a key being placed in the ignition. While driving at an unknown speed, the contact bumped the key fob and the vehicle automatically turned off. The power steering and brakes failed. The vehicle was restarted and resumed normal operation. The dealer stated that the key fob was very sensitive. They kept the vehicle overnight and found no failures. The contact believes that this is a safety hazard. The failure and current mileages were 36,000.

- Hampshire, TN, USA

problem #3

Jul 092008


  • 856 miles
Car leaks, right rear door lock will not always lock, alarm will not cut off, car makes a funny noise when turning, car quit and finally got it started, pulls to left, doors will lock and will take approx. 2 minutes for it to unlock, misses when pulling.

- York, SC, USA

problem #2

Nov 252008


  • 100 miles
I have a brand new 2009 Dodge Journey. The steering makes noise, interior lights don't work, hazard lights don't work, locks malfunction, alarm malfunctions and won't turn off...I brought it in to have the steering issue looked at and was told they need to keep it for at least a day to fix it. They refuse, however to give me a rental until they find a diagnosis, which they now tell me will take at least 2 days. So, I'm driving around with a car that has one thing after another breaking on it because I can't afford to go 2 days without a car. I have to work. They don't stand by their product and it's going to cause problems for many consumers.

- Burbank, CA, USA

problem #1

Aug 012008

Journey 6-cyl

  • Automatic transmission
  • 60 miles
The contact owns a 2009 Dodge Journey. While driving approximately 60 mph, the vehicle pulled to the left and vibrated. There were no warning lights illuminated on the instrument panel. On three separate occasions, the vehicle was taken to an authorized dealer for identical failures. The tires were replaced; however, there was no resolution to the malfunctions. Also, the fuel gauge does not operate properly. The vehicle has not been repaired correctly for the failures. The failure mileage was 60 and current mileage was 3,235. Updated 10/14/08. The consumer stated there was a problem with the tires. Updated 10/16/08.

- Fort Mill, SC, USA