7.5

pretty bad
Typical Repair Cost:
$411.00
Average Mileage:
53,486 miles
Total Complaints:
302 complaints

Most common solutions:

  1. not sure (190 reports)
  2. replaced door latch assembly (73 reports)
  3. clean or replace door ajar sensor (30 reports)
  4. replace door latch (9 reports)
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This problem may be covered under warranty. Ask your Ford dealer.

problem #302

Feb 062018

Edge SEL V6

  • Automatic transmission
  • 104,600 miles

Had to open back door, slam front driver's door before I could get the car to lock and interior lights to go off this morning. Spent the last few days slamming the door several times to get the sensor to work, caution light to go off.

- , Cleburne, US

problem #301

Feb 022018

Edge SEL

  • Automatic transmission
  • 49,254 miles

Don't understand why there is not a Ford recall to fix this problem. On internet it is a common problem that Ford knows about but won't issue a recall. It looks like it will continue to get worse. Might lead to battery drain, doors not locking and safety issues. Time to make Ford live up to its responsibilities.

- , St Thomas, ON, Canada

problem #300

Jul 062017

Edge SEL

  • Automatic transmission
  • 56,000 miles

Door latch has a known problem per the technician but as it is not a safety issue it has not been recalled which I find unacceptable.

The "idiot" light and sounds come on while driving telling you the driver door is not latched and that the engine is on-duh, I am driving even though the door is shut, the latch is not sensing so it is a huge annoyance.

The other issue is that when I exit my vehicle I have to shut the door several times to get it to engage even though it's shut, but the interior lights remain on which could drain my battery.

I would not recommend Ford based on this-they manufactured it, so they need to eat the cost and fix it. I would expect them to fix this for free as they made the part, put the vehicle together and as I said, it is a known problem.

They want to charge for their technician to take it apart, diagnose it , order the part, just so they can do it all over again. What a racket.

- , Valencia, US

problem #299

Mar 062017

Edge ES 3.2L

  • Automatic transmission
  • 66,000 miles

Door ajar light will not turn off when door closed ... have attempted numerous online suggestions to fix it ... none have worked ..... now the radio will not turn off unless the passenger side door is opened and closed and this does not always work ...

- , Castroville, US

problem #298

Nov 152017

Edge

  • Automatic transmission
  • 28,000 miles

Driver's Door Ajar light stays on at all times. Car beeps whenever it is stopped. Also interior lights stay on for very long periods of time... draining battery life. Car cannot be locked while being driven because of this problem.

Was told by dealership that this would cost over $500 to repair.

So irritating.

- , Palm Desert, US

problem #297

Jan 012016

Edge SEL 3.5L L V6

  • Automatic transmission
  • 70,000 miles

I have had the dome light stay on for over a year now from the driver side door sensor not realizing the door is shut. I have to stand there for God knows how long opening the door and closing it again and hitting the lock button off my keys to see if the lights go off. I'm a mother of two, 6 and 2. I've had to stand outside with them crying, sleeping, whatever doing this OVER and OVER to make sure my light goes off. Night after night, constantly doing this in parking lots after turning my car off. CONSTANTLY!!!!

In the last 2 months, my driver side READ door is now having issues. The info says it's the rear door and the driver door now. So going down the road we have that awful ding letting me know that it's not shut WHEN IT IS. Once again having to stand outside with babies now having to OPEN AND SHUT BOTH DOORS AND LOCKING IT AND UNLOCKING IT OVER AND OVER AND OVER UNTIL THE LIGHTS GO OFF. WHILE I HAVE CRYING SCREAMING BABIES AT TIMES. WHILE IT'S FREEZING COLD OR SCORCHING HOT. I've even had instances to which the light would not be on once I go into my home and hours later after going outside multiple times and the light not being on to walk by the door and see my lights on due to the stupid sensor thinking the door is not shut so it automatically turns my lights on and has run down my battery due to this happening in the middle of the night and I am unknown of it until the next morning!

Why haven't I taken it to be fixed, because I am NOT going to pay another $400 to fix something on my vehicle like this when I still have an extended warranty and am already paying a huge amount for this vehicle. This may not be a recall situation but it is a major DEFAULT situation that FORD needs to handle.

- , Wappapello, US

problem #296

Oct 212017

Edge SEL V6

  • Automatic transmission
  • 65,000 miles

THIS IS SO FREAKING FRUSTRATING. THE DAMN DOOR DOES NOT LATCH PROPERLY AND THE INTERIOR LIGHTS DO NOT GO OFF. I HAD TO REPLACE MY BATTERY BECAUSE OF THE OVERHEAD LIGHTS NOT TURNING OFF. I HAVE SLAMMED THE DOOR SHUT IN ORDER FOR THE DOOR TO ENGAGE AND FOR THE INTERIOR LIGHTS TO TURN OFF. I HAVE DONE THAT SO MUCH THAT THE SLAMMING OF THE DOOR NO LONGER WORKS. I HAVE TO DISENGAGE THE BATTERY CABLE AT NIGHT SO THAT THE BATTERY DOES NOT DRAIN. THIS ISSUE SHOULD BE COVERED UNDER WARRANTY BECAUSE THIS IS A COMMON ISSUE FOR 2011 THRU 2013 FORD EDGES. ITS F*&$ING HIGH WAY ROBBERY FOR THE DEALERS TO CHARGE BETWEEN $400-$450 TO CHANGE A FREAKING DOOR LATCH. FORD SHOULD BE ASHAMED OF THEMSELVES FOR PUTTING FORD OWNERS THRU THIS. THIS IS MY FIRST TIME PURCHASING A FORD AND I HAVE REGRETTED DOING SO. I SHOULD HAVE STUCK WITH A JAPANESE MADE VEHICLE. I OWNED A HONDA CIVIC AND A NISSAN ALTIMA BOTH OF WHICH I PURCHASED BRAND NEW. I NEVER HAD ANY ISSUES WITH EITHER CAR AND I PUT OVER 150K MILES ON BOTH CARS. HERE I BUY A CHEAP ASS FORD AND HAVE HAD SEVERAL ISSUES AND THE FORD DEALERS SUCK ASS. I SHOULD KICK MY ASS FOR BUYING A CHEAP ASS FORD.... I GUESS IT IS TRUE WHAT THEY SAY WHAT FORD STANDS FOR ( FIX OR REPAIR DAILY)

- , Inglewood, US

problem #295

Mar 012017

Edge ESL 3.5L

  • Automatic transmission
  • 37,282 miles

This driver door ajar issue came on while the car was under warranty at it's 34xxx kilometer millage. The dealer service department did TSB on it and the problem went away 'temporarily'. After the warranty expired it started happening again, slowly in it's 60xxx kilometers range and now it is becoming more frequent. So that now it is pretty permanent. They say the whole cost to replace the latch is around CAN$500 !! When I said does it mean every 30k we have to come and change this part? They say: well, door latch works for 10 years.

Why the first one didn't work for 10 years? Why they didn't change the latch in first repair until to let it past the warranty. There are 4 latches in a car that means potentially you have to change more than just one latches depending on your use of the car and the size of your family so you may end up spending $2000 every 30k. It will be my LAST FORD car and will recommend everyone to STAY AWAY from it....

- , Thornhill, ON, Canada

problem #294

Aug 022014

Edge MP

  • Automatic transmission
  • 14,000 miles

The driver door sensor or something is faulty. Lots of complaints. no matter how many times you open and close the door it chimes and says it is ajar and the lights stay on. It is dangerous and annoying, and incredibly frustrating. We own 3 Fords~ 2 Edges and a Taurus . Ford wants nearly $500 to fix, which is outrageous. It should be fixed under a warranty for faulty parts.

- , Waxhaw, US

problem #293

Nov 222017

Edge SEL 3.5L

  • Automatic transmission
  • 44,722 miles

The problem started just before Thanksgiving, the door ajar alert light for the driver side door continued to come on even after we slammed shut the door many times. It is annoying as well as a safety concern not knowing what electrical fault could be detected by the car system. I read online that it is a common problem and cost hundreds to rectify. Are any any permanent solutions to this problem? Please help.

- , Fort Dodge, US

problem #292

Nov 012017

Edge SEL

  • Automatic transmission
  • 34,330 miles

IT IS A VERY ANNOYING ISSUE. I HAVE ALREADY REPLACED THE ORIGINAL BATTERY. HAD TO CALL TRIPLE A FOR SERVICE. EXPERIENCE PROBLEM 3 TO 5 TIMES PER DAY. THE SERVICE AGENT IS 30 PLUS MILES AWAY AND IT TAKES UP TO HALF A DAY TO GET THE WORK DONE.

- , Burlingame, CA, US

problem #291

Dec 112017

Edge Limited 3.6L V6?

  • Automatic transmission
  • 101,000 miles

No amount of slamming the door will make the light go off. It's pretty random. More often than not, the driver's door ajar stays on when it shouldn't. We have to drive with it on and when you slow down, you're prompted to shift to park and close the door. When you're exiting the car, you have to make absolutely sure that the light is off or the interior dome lights and possibly the dash lights will stay on, potentially causing the battery to run out of juice. This sometimes requires shutting the door 10 or more times in hopes that the lights will actually shut off. I feel like an idiot who just bought this car used like this, talk about buyer's remorse!

- , Minneapolis, MN, US

problem #290

Nov 202017

Edge SEL V6

  • Automatic transmission
  • 53,700 miles

Door ajar light on, audio bell goes off, dome light stays on. Sometimes battery drains and car won't start. At night the dome light stays for five minute making it dangerous to drive. This is the second door I have had to have repaired. Assuming the other doors go bad, I will have spent $1800 on these faulty latches. Ford is very much aware of this problem and refuses to resolve the design issues. My next vehicle will not be a Ford product.

- , Lake Havasu City, US

problem #289

Dec 112017

Edge SEL V6

  • Automatic transmission
  • 48,000 miles

Drivers door ajar light will not shut off. I tried spraying wd-40 in the latch, worked for a while, then back to the same old problem. It is draining my battery and very annoying driving down the road with my interior lights remaining on.

- , Laurel, MD, US

problem #288

Nov 182017

Edge LX 3.2L V6

  • Automatic transmission
  • 55,500 miles

This seems to be an expensive fix 200-500 dollars, What is Ford going to do to fix the problem it seems to happen very regularly??

- , Bloomfield, US

problem #287

Jun 012017

Edge

  • Automatic transmission
  • 39,000 miles

Door ajar light stays on all the time and every time I step on the brake and get going again it beep, beep, beeps. Very annoying. When light is on, my doors will not lock and it takes my interior light forever to turn off.

- , South Bend, US

problem #286

Oct 182017

Edge SEL 3.5L

  • Automatic transmission
  • 60,500 miles

The driver door sensor or wiring is going bad. There is always an error code that the driver's door is open and I need to shift to park because the door is open. The door is not open. The interior lights stay on even while driving and the lights in the car stay on after the car is turned off and locked.

- , Greenwood, US

problem #285

Sep 202017

Edge Limited 3.2L V6

  • Automatic transmission
  • 65,845 miles

It's been going on about 3 or 4 months now, if not longer. It constantly makes my car alarm go off at all times of the night. I live in an apartment complex so this not only affects me but every one else around me because I get out of bed at least 5-6 times a night to turn the damn thing off. Every single day I crawl over my center console just so the door thinks it's shut all the time I just avoid using it.

- , Columbus, Georgia

problem #284

Sep 062017

Edge Limited V6

  • Automatic transmission
  • 40,000 miles

A couple of months ago I noticed as I was backing up out of my driveway that the "left back door ajar" light was on. I stopped and opened the door and closed it several times. The light never went off but after I drove a couple feet the light went off. Once I arrived at my location I then noticed the inside lights would not go off and my doors wouldn't lock. I was so annoyed because my laptop and work items were still in the car. I stood outside waiting for the lights to go off. It took over 10 min. UNBELIEVABLE. In the next few days this became a nuisance. I tried everything! What angered me the most is that I just had my truck in for servicing a few weeks ago and told them that my drivers side headlight is showing that it is out. They were supposed to fix it but a few days later the light came back on again. This has been so frustrating because when I back out of my driveway the inside light will not go off until I pull off. Therefore, the glare from the inside light is causing me to run over my grass and everything that I can't see. Yes my warranty has run out but if this is happening to more than 1 person then someone should look into this. At first I wanted to say that it's not such a big deal but why doesn't Ford just fix the problem. At night I don't want people looking in to my vehicle and during the day I can't tell what I've locked or not locked.

- , Lanham, US

problem #283

Jul 182017

Edge SEL 3.5L V6

  • Manual transmission
  • 40,000 miles

This problem occurred in year 2 of ownership of new vehicle. At that time dealer stated SOP was to clean the contacts and not replace. Cleaning of contacts lasted until warranty expired. Now the latch never senses the door closed. This causes several problems. 1. The doors do not lock with the car in motion, 2. Lights stay on for long periods of time, 3. Antitheft will not arm because the system does not see the door closed.

- , Butte, US

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