7.6

pretty bad
Typical Repair Cost:
$385.00
Average Mileage:
52,452 miles
Total Complaints:
223 complaints

Most common solutions:

  1. not sure (137 reports)
  2. replaced door latch assembly (60 reports)
  3. clean or replace door ajar sensor (26 reports)
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This problem may be covered under warranty. Ask your Ford dealer.

problem #223

Feb 062017

Edge

  • Automatic transmission
  • 85,000 miles

Many of my fellow Ford Edge users have stated all that needs to be said about this dreadful situation. I have been fortunate to not have the issue arise while driving at night. Anyhow, long story short - my left passenger door continues register as ajar when I know it's closed. I have had to open and close the door on one occasion at least 15x before the dome light went off! This is totally unacceptable and has caused me not pass this vehicle onto her as her first vehicle. I will - without a doubt - never buy another Ford product again. Not just because of this ajar issue but because they are not willing or able to fix the issue. Just poor customer service on their part and I refuse to be loyal to a brand that does not reciprocate. I'm taking my business elsewhere! FIX the doggone issue FORD!!!!

- , Fayetteville, NC, US

problem #222

Sep 062016

Edge

  • Automatic transmission
  • 47,000 miles

Door ajar alarm never goes off. Wife ready to kill me because of noise beeping all the time.

- , Okatie, SC, US

problem #221

Feb 012017

Edge

  • Automatic transmission
  • 57,000 miles

My door ajar light comes on and stays on. It drains my battery because the overhead lights stay on thinking the door is open and then when you are driving your car beeps at your everytime you come to a light and says, shift to park so you can close a door. Super annoying. I shouldn't have to fix it if its a known problem with thousands of edges. Why TF I keep buying Fords is a damn mystery to me. I had a fusion and it was the biggest lemon. Sold it for this car and what do you know. Another lemon. Come on ford, step it up and recall this issue.

- , Lehi, UT, US

problem #220

May 012017

Edge

  • Automatic transmission
  • 47,000 miles

Can't believe this isn't a recall! Come on Ford!!!

- , Bethany, OK, US

problem #219

Jun 302016

Edge SEL V6

  • Automatic transmission
  • 66,000 miles

Couple of months after buying our Ford Edge the issue with the door started. It was on and off at first but now its almost constant. When we bought the vehicle the dealership said it was covered under the warranty, when we took it in to get the work done (couple of months later) the dealership said now we are over on the miles and it is no longer covered and our extended insurance will not cover the repair. Already shelled out $300+ to replace the battery do to this issue. Ford needs to step up to the plate and issue a recall already!

- , Gaithersburg, US

problem #218

May 262017

Edge Limited 3.5L

  • Automatic transmission
  • 54,565 miles

A royal pain to have the dash board dinging and telling you to put the car in park and close the door when the door is closed and doing what they ask does not stop the problem.

- , Renfrew, PA, US

problem #217

Dec 152014

Edge Limited

  • Automatic transmission
  • 50,000 miles

We bought the car used. The door ajar light didn't come on immediately. When it started to come on more frequently (within a month of having it), I took it to Covington Ford. They looked at it, plugged it up to a machine, and couldn't duplicate the problem. My car was still under warranty, but in the fine print, it says, door latches not covered.

Covington Ford quotes me $750 to fix the problem. Needless to say, we didn't get the problem fixed. If we added a complaint EVERY SINGLE time this same happened, we'd be asked to stop complaining. It has been 2 1/2 years and the problem happens every time we drive the car. And now it's not just happening on the driver's side, but the passenger's side too. (That's actually worse than the driver's side most days.) We have replaced the battery twice because on occasions we can't get the lights to go off, or the just come on sitting g in the driveway, it drains the battery.

We have had two Fords. And that is two Fords too many! Never again. Problems with both.

- , Rutledge, GA, US

problem #216

Mar 012016

Edge LL V6

  • Automatic transmission
  • 37,000 miles

This is nothing new to Ford according to the local dealership, yet they offered nothing to fix the problem. We constantly have to slam the door several times almost every time we drive the car. Very annoying for a $42,000 vehicle!.

- , Iowa City, IA, US

problem #215

Jun 012017

Edge SEL

  • Automatic transmission
  • 58,409 miles

Once again....door ajar. Its is currently at the dealers and they have notified me that it will be $355.00 to fix. Lasted only a few months from the 'cleaning' kit. SO ANNOYED! FORD....FIX THIS DAMN PROBLEM BY DOING A RECALL!

- , Hagersville, ON, Canada

problem #214

May 062017

Edge Limited 3.5L V6

  • Automatic transmission
  • 140,000 miles

I bought this car used and it started doing this a week after I purchased it. I have to slam the door extremely hard SEVERAL times until the light goes out. I read on the internet that this is a defective part and EVERYBODY who owns one has the same problem eventually but few report it. WTF

- , Roseville, US

problem #213

May 222017

Edge SEL V6

  • Automatic transmission
  • 62,000 miles

I have been having an issue with my door ajar light on my 2013 Ford Edge, now I think it is affecting the automatic windows also. I have to slam the door multiple times to get it to lock and the lights go off. It has also turned on while driving if I rest my arm on the arm rest. The window will intermittently not work as well when this occurs. It is so annoying and the more I read the more sad I am to learn that Ford won't fix this and I will have to pay out of pocket. I love my car, but had no idea this annoying issue would occur, causing me to lose faith in Ford now,

- , Rancho Santa Margarita, US

problem #212

May 262017

Edge SEL 3.2L

  • Automatic transmission
  • 61,329 miles

The door ajar indicator light started coming on in my 2013 FORD Edge and my drivers side door was shut. I kept having to pull over to open and shut my door thinking this would solve the issue but it only got worse. My car is not secure when I am driving as the doors won't lock. I live in a big city and can't even be secure in my own vehicle! When I park my car and get out and shut the door, the interior lights stay on causing the battery in my car to die. I have called Ford service department and they want me to bring it in (so they could charge me $500) but I declined after reading all the negative reviews online and the money this issue is costing others.

!! This should be a recall and it's nothing more than a rip off !! I need a quick fix rather than an expensive charge from FORD.

- , Cypress, US

problem #211

Jun 072017

Edge SEL 3.5L

  • Automatic transmission
  • 62,000 miles

This was fixed by dealer Prime Ford in Auburn, MA.

I am retired and cannot pay again less then a year later. $225.00

This is a Ford problem and there have been many recalls on it. I spoke with a private repair shop and they said Ford has had this problem for a number of years.

- , North Grafton, US

problem #210

Mar 012017

Edge SEL 3.7L

  • Automatic transmission
  • 74,500 miles

Just another example of Ford's uncaring attitude for anything past taking your money at purchase. It's stuff like this that causes buyers to go to other brands.

- , Mariposa, US

problem #209

May 172017

Edge Limited V6

  • Automatic transmission
  • 52,000 miles

My driver side door keeps getting the light on dash saying the door is ajar. It's not. We have to close it multiple times and finally it goes off but then comes on again. This problem has ran my battery dead and I've had to replace my battery.

- , Denver, CO, US

problem #208

Sep 162016

Edge SEL

  • Automatic transmission
  • 50,331 miles

The door ajar icon would come on my dash board. I would open and close the door a few times, and it would seem to be ok. Got annoying QUICKLY! Took it in, performed the 'cleaning kit'.

- , Hagersville, ON, Canada

problem #207

May 012017

Edge ES 3.2L V6

  • Automatic transmission
  • 82,021 miles

Very annoying. Car alarm won't engage. Lights stay on after locking. Alarm indicator constantly dinging while driving telling me to stop and close door. Locks won't engage while driving. Took it to Ford and they said they had to do a diagnostic...which cost me over 100 dollars, which turns out was unethical as they knew what the problem was in the first place. Quoted me $560.00 to fix, so looking for an alternative currently.

- , whitby, ON, Canada

problem #206

Jul 012016

Edge Limited V6

  • Automatic transmission
  • 36,200 miles

Driver door will not lock while car is running. I get door ajar message although door is closed tight. When I stop I get shift to park message. The interior lights also stay on for an extended period of time.This should not happen to a vehicle with only 36,000 miles. If this issue does not become a recall, this will be the last Ford that I purchase.

- , Piscataway, NJ, USA

problem #205

Mar 062017

Edge SEL 3.5L V6

  • Automatic transmission
  • 53,000 miles

When the issue started I could close the door a few times and it would finally shut off and be fine. After a while I would sit in the parking lot at work and shut my door for 5 mins straight and then finally it would shut off. Now the light is on all the time. Not only does it tell me my door is open all the time when you come to a stop it starts dinging at you to put your car in park and shut the door. It does that over and over again. Think about being in rush hour traffic and your car dinging at your every 5 seconds.

The newest issue that I have had with it is now when the car is parked the dome light will stay off for hours. I am waiting for one day when I come out of work and I can't start my car because my battery is dead. Also I have young children and before the doors would automatically lock once you put it in drive now they don't because "the door is still open" So now its one more thing to remember once I get in my car and head out for the day.

This should be a recall! I don't even have 60,000 miles on my car and I already have an issue. I didn't want a ford and my husband is a Ford guy and now that this is going on I will never own another one ever again!

- , Princeton, MN, US

problem #204

May 012017

Edge SEL

  • Automatic transmission
  • 48,600 miles

Like many others, I've been experiencing the 'driver door ajar' alarm in my 2013 Ford Edge, even when the door is latched completely. Interior lights will not dim, and if/when I shift to Drive, the car will relentlessly alert me that the door is ajar and tell me to shift to Park. Began less than a month ago, and at first was very intermittent. Now it's happening daily -- to the tune of having to open and shut the door upwards of 20 times before the car will register that it is actually closed. If I do try to drive with the alert active, my doors will not auto lock as they normally do when I shift to Drive.

I've read countless forums, and see that having the latch cleaned for an exorbitant cost, or replacing for even more, is nothing more than a TEMPORARY fix, as many users have indicated the problem returned after several months/years.

I'm doing a simple DIY fix by cleaning the latch (sometimes daily) with compressed air and removing as much dirt/grime/grease as possible, but this is a very temporary fix as it will only alleviate the issue for a few days, sometimes not even an entire day.

Incredibly frustrating, and I think Ford should be taking this more seriously and helping Ford owners with the problem instead of gouging their pocket books with a short term fix.

- , Wasilla, US

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