pretty bad
Typical Repair Cost:
Average Mileage:
54,150 miles
Total Complaints:
319 complaints

Most common solutions:

  1. not sure (203 reports)
  2. replaced door latch assembly (74 reports)
  3. clean or replace door ajar sensor (31 reports)
  4. replace door latch (11 reports)
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This problem may be covered under warranty. Ask your Ford dealer.

problem #319

Mar 222018


  • Automatic transmission
  • 62,137 miles

I had this problem about 20,000 kms ago and now it is back again. Tired of spending money on a known problem that Ford is aware is an ongoing issue with all 2013 Ford Edge. They should do a recall and fix the problem as it is pain in the ass and is dangerous and my door locks no longer work. PLEASE COME UP WITH A RECALL AND FIX THE PROBLEM.

- Barry C., Vermilion, AB, Canada

problem #318

Dec 062017

Edge SEL V6

  • Automatic transmission
  • 62,758 miles

This issue started after my vehicle was broken into but they never wrecked anything so I'm not sure if it was coincidence or related. Usually happens more when it's cold than warm. Minus 20 it REALLY doesn't want to believe my closed door is in fact closed and latched. Sometime I stand and open and close my door 30 times before it will recognize the latch. I always make my horn honk now when locking as when its "not latched" it beeps twice. Will look into the cost for repair, not thrilled Ford won't cover it. And it started AFTER my extended warranty expired.. of course.

- Melissa A., Edmonton, AB, Canada

problem #317

Jul 012016

Edge SEL 6 CYL

  • Automatic transmission
  • 58,500 miles

Started with the back left door and is now happening on driver's side door as well. Super annoying!

- Shawn C., Los Angeles, CA, US

problem #316

Nov 012017

Edge SEL 3.5L

  • Automatic transmission
  • 50,000 miles

Problem was already fixed once by dealership. Ford is aware of this ongoing issue but has not come up with a solution to fix the problem permanently. Not very good customer service this was our first Ford and may be our last. Ford find a permanent solution to fix this and do a massive recall.

- Laurie S., London, ON, Canada

problem #315

Apr 152017

Edge SEL 3.5L

  • Automatic transmission
  • 56,000 miles

The door ajar alarm comes on when the key is put in and stays on until key is removed. Also causes interior lights to stay on.

- stoney63362, Moscow Mills, US

problem #314

Mar 122018

Edge Limited V6

  • Automatic transmission
  • 99,000 miles

This car is only 4 plus years old. Why is this failing? Never had this issue before with any car I've owned. On top of that, since I've had the car so long and have taken such good care of it, I now get punished because it's not under warranty. Hey Ford, longtime customer, fix this thing at no charge. Maybe it's time for a change??

- Michael B., La Quinta, US

problem #313

Sep 012017

Edge SEL V6

  • Automatic transmission
  • 55,000 miles

This is beyond annoying. The light comes even while driving, it's running my battery dry. This is a major problem.

- Jermaine S., Orange, US

problem #312

Aug 192016

Edge SEL 3.5L V6

  • Automatic transmission
  • 38,904 miles

On 8/19/16 The dealer removed the door latch, simply cleaned it and lubricated it. They said it was now working and would not replace the door latch. It is now doing the same thing after 1 year and about 6 months. I paid $100.00 deductible as it was still covered under warranty to have them just clean it.

- pilman, Sunnyvale, US

problem #311

Apr 062017

Edge SEL 3.5L V6

  • Automatic transmission
  • 44,154 miles

This issue was a complete pain in the ass to say the least. The latch was replaced and the issue was fixed, haven't had issues with that door since. The issue moved on to another door but that will be in a separate complaint.

- pilman, Sunnyvale, US

problem #310

Mar 152018

Edge SEL 3.5L V6

  • Automatic transmission
  • 52,000 miles

Here we go again, my 3rd trip to the dealer over the same bullshit!

- pilman, Sunnyvale, US

problem #309

Jan 012018

Edge LTD 3.6L

  • Automatic transmission
  • 33,000 miles

Door latch won't sense closed causing the car to think the door is open. This causes the security system to sense a door opening, and turns on the lights and horn to activate repeatedly until the battery discharges. In addition to the security system draining the battery by repeatedly activating, the constant horn honking has burned out my bass horn, causing the remaining horn to be barely audible, useless and dangerous. I had a vehicle pull out in front of me tonight and was unable to honk a warning that I was there because my horn simply has no volume or depth.

This has happened many times with the horn and lights flashing until they reset, then starts again until the battery is dead. I replaced the battery a year ago and this winter I discovered the battery dead several times when parked. I was stranded outside in sub freezing temperatures on January 2, 2018 with a dead battery because of this problem with the door latch causing the vehicle to sense a door opening and discharging the battery.

I am a 60 year old who suffers from Diabetes, High blood pressure and cancer of the Digestive system. I cannot afford to stand out in sub freezing and sub zero temperatures due to health issues. The only reason I have had to do so was because of this faulty Door latch in my 2013 Ford Edge with only 33,000 miles and is out of warranty because it's older than 36 months keeps discharging the battery, and ruins the horn. At least once I felt that my life was in peril waiting for help to arrive with the temperature below 0 on the evening of January 2, 2018. This has continued often, I've found the vehicle dead in my drive, had neighbors complain that my car was honking in the middle of the night and eventually the low base horn burned out completely causing the vehicle to be dangerous to me and others when the horn needs to be used.

Ford needs to address this issue and fix it before someone gets killed either by freezing with a dead battery caused by the door fault, or gets into an accident because the horn simply doesn't alert others the way it is supposed to.

- James K., Terre Haute, US

problem #308

Mar 012018

Edge SEL V6

  • Automatic transmission
  • 164,000 miles

The driver's door ajar won't turn off unless you bang the door really hard. If you don't close it properly, alarm will goes off.

- Joachim P., Mississauga, ON, Canada

problem #307

Jan 152018

Edge SEL V6

  • Automatic transmission
  • 40,000 miles

The ajar issue cost me 500 dollars in the dealer in 2016. This issue comes up again recently! It is so annoying that I am already out of warranty! I don't want to go back to pay 500 dollars again!

- gilbertjm, Newark, US

problem #306

Jan 222018

Edge SEL V6

  • Automatic transmission
  • 115,000 miles

The door ajar light does not go off, the car dings telling me I need to put the car in park as I'm driving down the road, but the door is actually latched.

- Rachel M., Columbia, US

problem #305

Feb 162018


  • Automatic transmission
  • 59,300 miles


- Mitchell S., Alpharetta, US

problem #304

Jan 262018

Edge SEL 2.0L Ecoboost

  • Automatic transmission
  • 34,800 miles

Does not always happen; intermittent. The dome light can stay on sometimes. If it continues to get worse it will cause battery drain and start failure.

- Drew O., Oceanside, CA, US

problem #303

Mar 012016

Edge Limited

  • Automatic transmission
  • 85,000 miles

At first this seemed to happen in the spring only and I thought is was moisture related but then we realized it is quite random. Took it to the dealership several times while under warranty and it would go away for a short time, likely they cleaned it. I have tried to clean it myself and as said it goes away for short amounts of time. Obvious poor engineering and a shame Ford won't take ownership for the problem. This alone is the reason I won't buy another Ford even though we loved the car otherwise. Can't trust them even when there is a wave of feedback supporting a recall.

- EDWARD M., South Salem, NY, US

problem #302

Feb 062018

Edge SEL V6

  • Automatic transmission
  • 104,600 miles

Had to open back door, slam front driver's door before I could get the car to lock and interior lights to go off this morning. Spent the last few days slamming the door several times to get the sensor to work, caution light to go off.

- Cynthia R., Cleburne, US

problem #301

Feb 022018

Edge SEL

  • Automatic transmission
  • 49,254 miles

Don't understand why there is not a Ford recall to fix this problem. On internet it is a common problem that Ford knows about but won't issue a recall. It looks like it will continue to get worse. Might lead to battery drain, doors not locking and safety issues. Time to make Ford live up to its responsibilities.

- dl112156bd, St Thomas, ON, Canada

problem #300

Jul 062017

Edge SEL

  • Automatic transmission
  • 56,000 miles

Door latch has a known problem per the technician but as it is not a safety issue it has not been recalled which I find unacceptable.

The "idiot" light and sounds come on while driving telling you the driver door is not latched and that the engine is on-duh, I am driving even though the door is shut, the latch is not sensing so it is a huge annoyance.

The other issue is that when I exit my vehicle I have to shut the door several times to get it to engage even though it's shut, but the interior lights remain on which could drain my battery.

I would not recommend Ford based on this-they manufactured it, so they need to eat the cost and fix it. I would expect them to fix this for free as they made the part, put the vehicle together and as I said, it is a known problem.

They want to charge for their technician to take it apart, diagnose it , order the part, just so they can do it all over again. What a racket.

- roxiet0213, Valencia, US

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