10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
23,935 miles

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« Read the previous 20 complaints

problem #46

Nov 232017

Edge

  • 10,000 miles
I bought a 2016 Edge sport in January and have had to take to the shop for the oil pan leaked 2 times in a month steering warning light came on for 1hr head liner had to be replaced brake lights filled with water, bumper had to be replaced because of a hole from factory. I asked for another car they said no I asked for my money back and they said no so I have a car with 11000 miles that's in the shop every month and nothing I can do about

- Dalton, GA, USA

problem #45

Oct 232017

Edge

  • 25,000 miles
Vehicle was in motion on a county highway approximately at 45 or 50 mph. Pat steering and vehicle also may have lost power resulting in crossing into left lane and striking a tree. Yes, there was deer in the area at the time but they in no way. Caused the accident. Appeared I had no steering or possibly brakes. Struck an ash tree head on, passenger side total loss of vehicle. Spent 3 weeks in the hospital, fortunate to still be alive!! reporting this as it is definitely a safety issue

- Granville, NY, USA

problem #44

Oct 182017

Edge

  • 46,500 miles
While at slow speed and turning (I.e., in a parking lot), the "adaptive steering fault/service required" light will occasionally come on and the steering wheel feels as if something released or switched inside of it. The steering wheel has realigned slightly off-center several times but the system resets most of the time after turning the vehicle off and restarting it several minutes later. Twice now though, the steering wheel stayed at ninety degrees while driving straight. Local Ford dealership completed a software/code reset twice, so unknown if it is an electronic or mechanical issue. The dealership is refusing to acknowledge information advising steering wheel replacement. The initial diagnosis was under warranty at around 26K miles; second reset had to be done at around 46K. The fault seems to activate only if moving at five mph or less and turning the wheel in either direction.

- Cedar Crest, NM, USA

problem #43

Nov 052017

Edge

  • 31,000 miles
My car was parked in a shopping center. When we returned to the vehicle and started the car and put the car into forward gear, a warning light "adaptive steering failure" was displayed. In order to drive straight, I had to turn the wheel at a full 90 degree angle. I even tried shutting off the car and restarting, but to no avail. After parking it at home, I let it sit for about an hour, restarted the car, and everything was suddenly normal again. Drove down the street, everything seemed fine at that point. I have a short video, but I will upload a screencap that shows the wheel orientation while driving straight.

- Perry, MI, USA

problem #42

Oct 242017

Edge

  • 14,700 miles
Steering wheel randomly goes off center, sometime more sometimes less, as if the adaptive steering is malfunctioning. The car continues to track straight and has a proper alignment. No error codes or warnings are shown.

- Rochester Hills, MI, USA

problem #41

Apr 122017

Edge

  • 12,500 miles
Displays 'adaptive steering fault-service required' on dash. Have been told by the dealer, titus-will Ford in Tacoma, wa that the steering wheel needs to be replaced but no parts are available. This first happened on 4/12/2017 and called dealer, was told no problem bring it in when convenient, took it in on June,9, 2017 when I was told steering wheel needs replaced but no parts available and have since had the date of availability slid ever since.

- Kent, WA, USA

problem #40

Jun 262017

Edge

  • 12,000 miles
Takata recall- adaptive steering fault-my vehicle was purchased on November 16, 2016 and in that time its been to the dealership 3 times for an adaptive steering fault warning that came on shortly after purchasing the vehicle, to which no one could figure out why. By my third attempt to bring this to the dealership they finally told me that had to replace the whole steering wheel. The dealership then showed me a notice that was sent out back before I bought my car that this was an issue regarding the steering this notice was dated November 3, 2016. I originally bought this vehicle for its safety due to having a 5 year old and currently pregnant, then to find out that this had a defect before purchasing that I was unaware of and yet lead to believe it was still safe. Then I received a recall for the drivers side airbags not fully filling up and those had to be replaced. I have called back in June when I received the letter and have been told that they are still waiting for the parts to come in. It is now September 26 with no answers on when these two will be fixed for a 4th time. I was told that when replacing the steering wheel I might lose out on some of the technology that I purchased my car with and I expect some kind of compensation for this. The steering defect warning would randomly come on, sometimes when I turned the car on, sometimes when I turned the wheel, sometimes would turn off and then randomly come back on. The dealership did do a software update which changed the feel of the steering wheel completely and the warning came back on two days later. As you can see this brand new vehicle isn't even a year old and has been in the shop more than my used car. Every time I have to leave my car and they refused to give me a loaner car making me miss work every time.

- Peabody, MA, USA

problem #39

Aug 252017

Edge

  • 2,931 miles
Adaptive steering fault service required light keeps coming on and then goes away when shut off and started.

- Waukee, IA, USA

problem #38

Aug 192017

Edge

  • miles
Adaptive steering issue. Light has intermittently came on and off, but yesterday the wheel was at 90 degrees to drive straight. Seems like safety could be an issue. Especially if you were at a light and the steering wheel was straight and you side swiped the car in the next lane. This morning the light was off and I'm currently at the dealer have them check and hopefully resolve the issue. I purchased this vehicle for my family and I want to ensure safety is not an issue.

- Sapulpa, OK, USA

problem #37

Aug 162017

Edge

  • 8,740 miles
My 2016 Ford Edge sport with 8745 miles on it is experiencing adaptive power steering issues. At approx. 5000 miles the warning light starting coming on and off intermittently and as of yesterday the light is now steady and the steering wheel is now not aligned with the direction the wheels are pointed while driving. This feel unsafe and I cant get Ford to look at it until Aug 23, 2017

- Chicago, IL, USA

problem #36

Jul 122017

Edge

  • 6,000 miles
Adaptive steering wheel fault while making sharp U-turn or when turning while parking. The message appears and also some noise and steering wheel vibration is felt. I've found an internet forum where many people have the same issue. www.fordedgeforum.com/topic/21044-adaptive-steering-fault my concern it's very dangerous for the car owner and surrounding

- Santa-Clara, CA, USA

problem #35

Jul 102017

Edge

  • 2,500 miles
Adapative steering fault during normal driving. Upon taking to dealer they have advised this is not safe to drive until steering wheel replaced. Wheel is on back order until 8/31/2017, this will be 7 weeks after I turened car into dealer.

- Locust Grove, VA, USA

problem #34

May 122017

Edge

  • 8,000 miles
Adaptive steering fault - intermittent issue that causes steering to feel very twitchy at highway speed or lethargic at slow speed. This has now happened on multiple occasions. Cel is not stored on the computer, dealer has no way of replicating the fault unless it happens at the dealer. Fault comes and goes as it pleases. Fault normally happens after car is parked and turned on and goes away at some point.

- Miami, FL, USA

problem #33

Mar 302017

Edge

  • 6,000 miles
Approximately 6000 miles after purchase of the new vehicle it began to experience intermittent adaptive steering faults. I could find no pattern to the faults appearance or disappearance. The Ford dealer attempted to fix the issue 3 separate occasions during which times the vehicle was out of service for around 4 weeks. The total duration of the period between when the fault warning first appeared and the problem was ostensibly fixed is closer to 5 -6 weeks. I was forced to drive the vehicle (due to the need for personal and work related transportation) for much of that time during which period I was very concerned for my safety. The fault has not returned since the last repair attempt when the dealer replaced the steering wheel. However since the fault was intermittent I cannot be sure that the issue will resurface at a later date. When the steering fault first appeared I did some research and it appears that the problem is fairly frequent for late model Ford that have the so-called adaptive steering feature. Below is a link to an example thread on a Ford vehicle owner's forum where many similar experiences are related: www.fordedgeforum.com/topic/21044-adaptive-steering-fault/ I believe this is a problem worth investigating.

- Asheville, NC, USA

problem #32

May 262017

Edge

  • 11,000 miles
Steering default warning light came on and side warning alarms stopped working while driving straight at 70 mph on an expressway

- Wilton, NY, USA

problem #31

Jul 062017

Edge

  • 6,000 miles
Car steering hard to keep wheel straight. Trouble light indicates adaptive sterring fault. This should be under warrantee, as this is happening to many people.

- Stockton, CA, USA

problem #30

Jul 052017

Edge

  • 15,000 miles
Adaptive steering fault indicator light. Steering wheel does not track with front wheels. Dealer unable to determine problem/fix. 15000 miles, third time light came on steering wheel moved about 30 degrees to the left.

- Greenwood, SC, USA

problem #29

Jun 192017

Edge

  • 2,500 miles
Approx two months after purchasing the vehicle, and again approx. Six months after purchasing the vehicle, the steering wheel turned to the right approx. 15-30 degrees after vehicle start... as vehicle speed increased and decreased, the steering wheel would move right and left... during this time, the vehicle would maintain a straight track on the ground... after taking the vehicle to the dealer, it was diagnosed as wheels out of alignment... however, the steering wheel offset occurred almost immediately after the wheels were aligned for both instances... am certain that this issue is related to the adaptive steering system (2016 Ford Edge sport is the first vehicle to get this system) although I did not get an adaptive steering system fail light on the dashboard display... the steering wheel is currently turned to the right approx. 30 degrees although the vehicle continues to drive in a straight line... I'll be taking this vehicle to Ford for further investigation but, to date, they have been unable to identify the problem.

- Harvest, AL, USA

problem #28

Jun 092017

Edge

  • 11,400 miles
Parked car and shut down. Upon starting car and driving off, the steering wheel was cocked 45 degrees to the left. Dealership realigned but lock to lock was not the same. Dealership claimed it was steering rack but upon investigation determined adaptive steering problem. Car needed more the several full resets before it worked.

- Phoenix, AZ, USA

problem #27

May 162017

Edge

  • 9,000 miles
Adaptive steering fault servicing required message. Steering will is not centered when driving. Loud click noise happened upon steering. Dealer states need to see errror message but once you turn car off the error message disappears and steering wheel appears to recenter after restarting car sometimes several times.

- Schwenksville, PA, USA

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