10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 23,935 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Adaptive steering warning light appeared, get service while driving. Called my dealer and was on a road trip 700 miles from home. Went to dealer in South bend, in and was told that we needed a new steering wheel assembly but not available until July, was told car was drivable but numerous warning features that had worked previously were not working now. Need to drive home next week and have my fingers crossed.
- Saratoga Springs, NY, USA
Adaptive steering fault warning light on dash. Took to dealer and they found nothing. Told us to come back if it occurred again. Heard a couple of clicks when driving straight on the highway and the warning came on. When we turned the car off and restarted, the warning was gone.
- Lenexa, KS, USA
The contact owns a 2016 Ford Edge. While starting the vehicle, the adaptive steering fault service required indicator illuminated. It was diagnosed that the steering system needed an update. The vehicle was repaired; however, the failure recurred. The dealer informed the contact that the steering wheel needed to be replaced, but the part was on back order. The manufacturer was not notified of the failure. The failure mileage was 10,000.
- Bloomfields Hill, MI, USA
I bought my Edge brand new in late July of 2016 and had not experienced any problems up until March of 2017 (one month ago). When the "adaptive steering fault. Service required!" light first started coming on, it was generally just seconds after starting my car, but always while I was turning the wheel. For the next couple of weeks, it was coming on an average of 2 to 3 times per week and it would turn off within five or so minutes of my drive. My service light has come on everyday now for the past five days without even having to turn my wheel. Once my car is started - the message pops up. And rather than turning off a few minutes or miles into my drive, it remains on for the entirety of the drive. I called today in hopes of getting it serviced but unfortunately cannot be fit in for an entire week. I left a voicemail with the service manager to ensure that my car was safe to drive until then but have not yet received a call back. Fingers crossed!
- Everett, WA, USA
I'm experiencing what many, many other Ford Super Duty truck owners have been experiencing since about 2005 commonly known as the "death wobble". at speeds above 45 miles per hour, when the truck goes across a rough (washboard) bit of road or a bridge joint, the front end sometimes shakes violently which also causes the steering wheel to shake violently until you can bring the vehicle to a stop, which is not easy. This is a very serious safety issue, which could cause loss of control resulting in injury to passengers as well as other drivers on the road. In the research I have done, it appears that Ford has done very little to correct this problem for consumers. I have mentioned the problem to the dealership where I purchased the truck new twice now and they say they cannot find anything wrong and cannot duplicate the problem in a test drive. I have only 26,000 miles on the truck and the problem seems to be getting worse. Have had it aligned twice and tires rotated regularly. No unusual wear. My wife refuses to drive the truck and I'm not too excited about it myself. Will it take injuries and deaths to force Ford into admitting there is a problem and fix it?
- Lincoln, NM, USA
Adaptive steering fault service required dashboard message appeared when backing up. Steering is off 90 degrees
- Roberts, WI, USA
Started with intermittent "adaptive steering fault. Service required" warning which now is constant. I took the car to the dealer (capitol Ford in san jose ca) and they told me they had no time to look at the problem now and to make a service appointment. I called to make a service appointment on March 28 2017. The earliest they could see the car is May 8 2017. See the Ford Edge forum www.fordedgeforum.com/topic/21044-adaptive-steering-fault/ for details about this problem. I'm not the only one having this problem. Does California have a lemon law to protect customers that buy faulty new automobiles? I can't believe I have to leave the car set for over a month to have Ford service look at the problem.
- San Jose, CA, USA
The adaptive steering warning light has came on two times in two weeks. I have less then 2500 miles on the vehicle. This came on both times as I was making a turn.
- Snohomish, WA, USA
Adaptive steering fault! warning light is intermittent but comes on while driving. First occurrence was before October 16, 2016. Mileage was less than 3000 miles on odometer. Now at 7000+ miles but light comes on randomly with warning to see dealer immediately.
- Cheyenne, WY, USA
The contact owns a 2016 Ford Edge. After restarting the vehicle, the power steering malfunctioned and caused the steering wheel to become very difficult to turn. The vehicle was towed to the dealer, but the cause of the failure could not be determined. While at the dealer, the vehicle was restarted and the steering operated as normal. The manufacturer was not notified of the failure. The failure mileage was 11,000.
- Pasadena, CA, USA
My Ford Edge was purchased new in August 2016. I am starting to receive the following message on the dashboard intermittently, "adaptive steering fault service required" (solid yellow warning). Warning appears at various times, when I first start up, while I am driving and also just before I shut down.
- Laurel, MD, USA
Adaptive steering system failure, while car moving on highway. Currently inoperable while Ford has parts shipped from germany. Repeat problem-return to dealer three times. Ford does not know how to fix as of this date.
- Florissant, MO, USA
While backing out of my drive this morning, adaptive steering warning light came on. This is a 2016 Edge sport with 6600 miles on it, purchased in July 2016.
- Roseville, MI, USA
The contact owns a 2016 Ford Edge. The contact stated that the adaptive steering fault error occurred while driving. The contact had to manually steer the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 4,984.
- Beaulaville, NC, USA
'adaptive steering fault service required' warning light used to come on at random, now it's there permanently. I took some photos of the instrument cluster to illustrate - will attach a file. Happened for the first time 12/15/2016. Stays on permanently since 1/16/2017.
- Sugar Land, TX, USA
My Ford Edge was purchased new in July 2016 (build date of 5/16). In starting up the vehicle on Jan. 15 2017 with 6,302 miles on the odometer, the "adaptive steering fault service required" light came on (solid yellow warning). This stayed on for about 15 miles of a 22 mile trip, then went out. I parked the car at a valet service. When the car was returned to me later, I noticed the "adaptive steering fault service required" light was on again, and the steering wheel was now turned 90 degrees to the right in order to drive straight ahead (blocking my view of the instrument cluster). This situation continued for the entire 22 mile trip back home. During this time, the steering felt normal other than for the position of the steering wheel (which was awkward to say the least). The warning light went out the next morning and the steering wheel returned to it's properly aligned position! the warning light came back on the next morning, but so far the steering wheel has not changed from it's proper position.
- Foster City, CA, USA
Difficulty steering vehicle when car is moving on city street. Have to fight with the steering to keep car on the road.
- Troy, MI, USA
Adaptive steering - service required - light came on - Ford dealer applied a software update which failed. Now are replacing steering wheel. Deemed unsafe to drive. Others have had the same issue and multiple steering wheel replacements.
- Jeffersonville, IN, USA
Adaptive steering fault, steering would not register input when fault occur. On start up the car would register the error and make steering difficult with steering input not register to the turning of the wheels. The steering column also makes a grinding noise. Dealer just cleared the error and did not fix anything, with the error returning the next day.
- Levittown, NY, USA
- Schwenksville, PA, USA