The electronic steering on our 2009 Ford Escape Hybrid stopped working. We responded to the 14S05 recall. Our dealer reprogrammed the system and that seemed to work, however the problem is not with the program, the issue as shared with us by the Ford dealer is with The torque sensor or the electronic steering switches that are affixed to the steering column. The repair per the dealer is to replace the steering column. The software was not the issue, the Ford components are the issue. The recall letter states that "...the dealer may need to replace the torque sensor or the steering column. This service will be performed free of charge (parts and labor). But now Ford will not authorize the repair since the it was 'fixed' previously with software. A correction that ultimately failed. Ford's customer service is unwilling to acknowledge this reoccurring issue as shown by the complaints here. From Ford's perspective they believe the dealer is at fault for not undertakign the proper correction, when the dealer was first advised to address the problem with software. I.e. the cheaper solution. Ford has a know component failure issue that it is refusing to address.

- Los Angeles, CA, USA

The electronic steering on our 2009 Ford Escape Hybrid stopped working. We responded to the 14S05 recall. Our dealer reprogrammed the system and that seemed to work, however the problem is not with the program, the issue as shared with us by the Ford dealer is with The torque sensor or the electronic steering switches that are affixed to the steering column. The repair per the dealer is to replace the steering column. The software was not the issue, the Ford components are the issue. The recall letter states that "...the dealer may need to replace the torque sensor or the steering column. This service will be performed free of charge (parts and labor). But now Ford will not authorize the repair since the it was 'fixed' previously with software. A correction that ultimately failed. Ford's customer service is unwilling to acknowledge this reoccurring issue as shown by the complaints here. From Ford's perspective they believe the dealer is at fault for not undertakign the proper correction, when the dealer was first advised to address the problem with software. I.e. the cheaper solution. Ford has a know component failure issue that it is refusing to address.

- Los Angeles, CA, USA

Electric power steering assist just stopped and car was stuck. I couldn-€™t move. Very scary I could went over the hill and crashed. I cannot find the receipt it was a used electric power steering column. I am afraid to drive car now because it-€™s used. Ryder auto specialist should have a copy. Their phone number is [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Glen Lyon, PA, USA

Power steering just stopped working

- London, KY, USA

Ford Motor Company "Ford" is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering "EPS" assist. Consequence: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash. Remedy: Ford will notify owners, and dealers will update the software for the power steering control module "PSCM" and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.

- Fergus Falls, MN, USA

First steering column locked with less then 65,000 miles. Now power train wrench light warning popped on less then 80,000 miles. Throttle body issue forcing car into limp mode leaving driver in danger on the road

- Folcroft, PA, USA

I recently purchased this vehicle, have had it for about 3 to 4 weeks. The vehicle belonged to a gentleman whom deceased and vehicle came from Canada. The vehicle was running great and I was happy, however, on Easter 2022 my 1yr old daughter and I were leaving the emergency room due to us both being very ill and all of a sudden I was unable to steer the vehicle without having to use my entire body and all my strength. So, I immediately went to the auto part store and purchased steering fluid. Well, come to find out this vehicle has an electric steering system which I never heard of before in my life. Thankfully there was a mechanic on site and he told me about this along with changing a steering fuse"?? The new fuse did not fix the issue. This nice man looked up and seen this vehicle has a steering, air bag and few more recalls out there. So, I called a ford dealership to inquire about getting these recalls taken care of and replaced, she basically told me that they would charge me for the diagnostic test and charge me for any and all recall repairs. I seen that this vehicle has never had any of the recalls taken care of. Now, is there a time frame for replacing recalls, especially if safety related!" Thanks [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Denver, CO, USA

I brought my 2009 Escape in for a steering recall. When Hopkins Ford checked for codes, they said there were none. They then performed a reset on the electric steering. After they performed the reset, my steering went out. I brought it back to have it checked again then they said now there is a code. They are now claiming they are not responsible for the code repair (Steering column) because in their eyes, they reset the recall. I have been in contact with Ford customer service and they said there is nothing they can do because they closed the case when they reprogrammed the recall. There were no issues prior, or codes prior to them reprogramming the steering. They now are trying to tell me it will cost me $1700 to repair an issue that is part of a recall.

- Elgin, IL, USA

The power steering went out. Very hard to turn steering wheel

- Melrose Park, IL, USA

There is a systematic failures of braking system on this model, master cylender, booster, ABS pump, etc. It's a badly designed braking system that fails at any time, putting lives of people under dangerous conditions. More often then not those failures are occurring at low speeds. Brake failure is most common problem on Ford Escape cars that looks like occurring much more often then even on rest of Ford vehicles.

- Palm Coast, FL, USA

Having problems with whole ignition housing unit it was stationary and won't start just sometimes

- Louisville, KY, USA

There was a recall on the power steering torque and I did purchase the vehicle until 2016. I am now having steering issue where my steering wheel is locking up. Ithis is my 2nd time issue an complaint. This has been happening for over 6 months and has gotten worst. I spoke with Ford this week and was advise they could not help because the recall does not exist anymore. I wiil have to get it fix myself and file a claim with customer satisfaction. This issue should be corrected by Ford dealership free of charge. I see there are several complaints regarding the same issue. Why was this vehicle not fixed in the recall. Should I consult with my attorney about this matter? thank god I havent suffer any major accident so far since the wheel has been locking up🙁

- Princeton, IL, USA

I bought my 2009 Ford Escape new. The power steering system has completely went out. Before it completely went out the stirring would work, and then it would stop working until about six months ago it completely stopped. I went to the dealership and asked how much it would cost and I was told around $1400 and at this time I can't afford to get it fixed. So then I started researching with my VIN number. My vehicle was assembled at the Kansas City plant. And I have spoken with several helpful people but I have not had anyone actually investigate this. I'm able to drive the vehicle but only in emergencies. Because it will turn just not easily as it should. Thank you. I am almost positive it's the power steering system. With I have been told that the electric panel will have to be pulled out for the part to be installed. Also I was given a recall 14S05. Hopefully with the documentation I uploaded and the recall

- Boaz, AL, USA

The torque sensor for my call was repaired due to recall by the previous owner. The recall issue related to torque sensor failure has reoccurred and has nearly caused me several accidents due to loss of power steering. Ford refuses to acknowledge that this is an ongoing issue.

- Columbia, MO, USA

Steering has tension without warning have to stop kill the car wait. Restart. To reset...any sudden turns are a safety hazard.!!!!!!!! there should. Not be an expiration on such an important safety recall

- Whitefield, OK, USA

I was driving down the road and came to a stop, my car died. It has been doing this for several months now along with a new development of my steering column shaking. I put the car in neutral to start it back up and it would not crank over did this several times and then it started. I was on a busy road trying to turn left and all of a sudden I had no power steering. The power steering assist said failure. Drove to work about 10 more miles with no power steering in a busy town, not fun. The low tire sensor is on as well, I have had it checked out and nothing is wrong with tires, they are at the proper amount of psi. This is my only vehicle and I am glad I did not have my children in the vehicle with me. This is very dangerous to have done to you while driving. I have had my battery and cylinoid and starter checked and they are fine, but my car repeatedly dies at a stop sign, and when I am slowing down or even when I am trying to pull into a driveway. These two things need to be fixed before someone gets hurt. I don't feel as if I should have to pay for these things since they are electrical and should be put on the recall list. I bought this car last year in hopes of not having to put alot of money into it and to have for a while. It looks like I am going to have to put alot of money into it or may have to buy a different car so I know my children are safe.

- Monticello, IN, USA

My steering wheel began to shake about a week and a half ago. Last night as pulling out my drive way my steering wheel was very hard to turn. O pulled back into my drive and noticed on the dash it read power assist failure. Before this my dash would blink out and I would have to tap it so it will come back on. When it does all the dials would go back into sync. The bad part is if you are not noticing your dash and park and turn off the car it wouldn't crank back up. My tire pressure sensor is on I had it checked and no one and find out which sensor it is. My oil change light want go out even after many oil changes. The company that does my oil change are not able to reset. This has been going on for a year and a half. Until last night when the power assist failure popped up. Please help and assist my vehicle was paid off 5 months ago. I really don't want to purchase another vehicle but I will if I really have to. I like my Ford Escape.

- Jonesboro, AR, USA

My Ford Escape limeted just started making a noise out of nowhere and before it started I would make a right turn and it would stop running

- Bolt, WV, USA

I received the car for my aunt who purchased it new. In 2018. Power steering was going out. I reached out to Ford they said they had a recall. I gave my VIN number and they said my car was not from the lot that was for the recall but having the same issue. I looked online and there are many people having the same issue for the same year make up my car.

- Gloucester, NJ, USA

My vehicle is coming alive at night with headlights and radio coming on that I haven't be able to park it in my garage as O feel like it may end up catching fire. While driving it will shut down the turn signals, break lights, and climate controls and shut off the radio. I've narrowly avoided many collisions due to having no turn signals and break lights at night and throughout the day. I've talked to other owners of the model years in question and all seem to share similar experiences some ending in accidents and others paying thousands out of pocket for faulty PCM's or electrical wiring to the ignition. It happens randomly when driving or when the car is off and in park I feel as if this is an issue Ford is aware of as I've talked to almost 1,000 people all sharing similar issues and upon taking them to the dealer it's costed $500-$2,000 depending what the dealers came up with some being the PCM others being the wiring to the ignition, some being a bad fuse box and the dealers just throw parts at it to just have the issue come back 6 months down the road and then try to say now it's something else and it's going to be another $500-$2,000 in parts or try and push the owner to a new vehicle. I contacted my local Ford dealer and he said they aren't equipped to do this kind of work that I'll need to go to a hub dealership and it would be about $400 just to diagnose with having to pull the dash, steering column and check the PCM. Then it'd be parts and labor to fix the issue if the find anything wrong but I wouldn't be notified till after the repairs were completed.

- Fairfield, OH, USA