really awful
Crashes / Fires:
11 / 0
Injuries / Deaths:
10 / 0
Average Mileage:
101,184 miles

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« Read the previous 20 complaints

problem #243

Sep 052017


  • 77,000 miles
Power steering just stopped working without any notice. I had parked the car in a parking lot and came back 30 minutes later and the steering would not work when I cranked the car.

- Burlington, NC, USA

problem #242

Sep 032017


  • 125,000 miles
Without warning I am suddenly unable to steer my vehicle. Fortunately I was able to pull over and eventually after talking to family, made it home but turning the steering wheel took significant effort. I purchased the vehicle just a year ago and have already put 1800 in it and this will be S costly repair.

- Lisbon Falls, ME, USA

problem #241

Jul 042017


  • miles
Loss of power steering.

- Annapolis, MD, USA

problem #240

Aug 022017


  • 110,000 miles
Intermittent loss of electronic power steering similar to those reports listed in those vehicles covered under the recall. All failures happen while parked and in motion. I believe that Ford needs to dig a bit deeper and issue an amendment to this recall to fix these vehicles before the lives of others are endangered and I do not want to risk the lives of him, myself or others on the road due to the intermittent acts of the steering failures within my vehicle.

- Sandston, VA, USA

problem #239

Aug 092017


  • 31,000 miles
Electric power steering quit working.

- Moline, IL, USA

problem #238

Aug 072017


  • 84,000 miles
My electronic power system is failing. Sometimes it works and sometimes it stops working. It becomes a difficult manual steering when this occurs. So far this has occurred when I start the vehicle and begin to turn the wheel and continues this way while driving. It continues not working until I shut off the car and later return to the car and start it again. This occurred on city streets and in parking lots.

- South San Francisco, CA, USA

problem #237

Jun 072017


  • 124,000 miles
The contact owns a 2009 Ford Escape. While the contact's spouse was driving various speeds, the steering wheel seized and the power steering failed. While making right or left turns, the steering failed without warning on several occasions. Also, when the brake pedal was depressed, the vehicle lunged forward without warning. The vehicle was taken to an independent mechanic, but the cause of the failure could not be determined. The local Ford dealer and the manufacturer were not made aware of the failure. The failure mileage was approximately 124,000.

- Warsaw, NM, USA

problem #236

Jul 112017


  • 124,000 miles
The contact owns a 2009 Ford Escape. While driving, the power steering assist failure warning indicator illuminated and the vehicle became difficult to steer. The contact also stated that there was a disconnect between turning the steering wheel and the vehicle responding. The vehicle was taken to crown motors (located at 555 cypress avenue, redding, ca 96001, tel: (530)953-2687) where it was diagnosed that the steering torque sensor failed and needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 124,000.

- Redding, CA, USA

problem #235

Jun 302017


  • 119,000 miles
When driving slow or turning I will loose power steering. Battery light will also come on. Had both alternator and battery checked both are fine. Recall 14S05 done just before I purchased. Cpu only updated. Anyone else with this problem. Was almost hight making a left turn because of loss of power steering. Was told by Ford mech that took for test drive. That power steering has nothing to do with electrical. Da it does.

- Winnipeg, ND, USA

problem #234

Jun 072017


  • 67,000 miles
Stopped at traffic light on road and power steering went out. Drove home slowly without power steering. Very difficult to steer. Next day power steering would be intermittent. It would go out, I would turn vehicle off then on and some of the times the power steering would be off then on. Ford dealer says I need a new the steering control module with column at a cost of $1,5000.

- Huntley, IL, USA

problem #233

May 312017


  • 126,652 miles
Vehicle has intermittent loss of power steering either when first started or driving. When power steering is lost, steering wheel is very hard to turn, almost impossible if vehicle is sitting still. An accident almost occurred while I was driving the vehicle. Made a right had turn, power steering went out unexpectedly, and had to force the steering wheel over to the left so as not to hit a curb and light pole. Took vehicle into the dealer for this problem.VIN number was ran in Ford's system, and came back as no open recalls on this vehicle. Was then scanned for trouble codes ( at a cost of $89.95 ), and codes were found for electronic power steering system loss of steering assist related to the torque sensor in the steering column. At this point I was told by the dealer service rep that the steering column needed to be replaced at a cost of $895 for the part plus labor to install. I complained that this was a recall, but was told that because there was no open recalls on the vehicle when the VIN number was ran through Ford's system, then I would be responsible for the repair costs. I then stated that the if the problem still exists after the recall was done, then the recall and associated parts were no good, and this repair should be at Ford's expense, not myself as a customer. Rep then told me to call the Ford customer care line, they could do nothing else. Called the customer care line, explained the situation, and was given the same answers and run around as by the dealer. Did receive a case number which is cas-12427226-T6B5S5. Vehicle to me is unsafe to drive, and Ford should correct this problem 100 %

- Louisville, KY, USA

problem #232

May 312017


  • miles
Power steering fault message came on and steering wheel has been shaking amd drifts when driving on road. Went to Ford dealership in kirkland, wa on May 31,2017. They said thst no recall had been found in vehicle. Estimated repairs at $1500.

- Bothell, WA, USA

problem #231

Apr 132017

Escape 6-cyl

  • 122,000 miles
The contact owns a 2009 Ford Escape. When the contact started the vehicle the power steering failed to turn left or right without warning. The failure recurred several times. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 122,000. Updated 06/29/17

- Everett, WA, USA

problem #230

Apr 162017


  • 46,000 miles
Power steering goes on and off without notice. It goes from normal to super hard to steer

- Miami, FL, USA

problem #229

Mar 302017


  • 160,000 miles
Power steering goes out, at all speeds now (my ESC light is on the dash and won't go off) hard to steer wheel when at a stop or to make a turn. Make it's hard to park a car.

- Middle River, MD, USA

problem #228

Mar 202017


  • 83,000 miles
The contact owns a 2009 Ford Escape. While driving approximately 45 mph, the steering wheel lost power. As the contact attempted to turn the vehicle, it crashed into a light pole. The power assist indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the power steering assist torque sensor failed and the steering column needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 83,000.

- Dearborn Hgts, MI, USA

problem #227

Mar 292017


  • 400,000 miles
Ford Escape hybrid 2009 1fmcu49309ka71086 recall number 14S05 Ford won't fix the defect. It will cause crash on highway. It took it to Ford dealer in fremont, ca. The dealer refuse to fix it. Everyday I use, I worry it will crash becuase it almost crash couple times in the last couple years, until recently I found out the recall.

- Mountain View, CA, USA

problem #226

Mar 262017


  • 141,685 miles
Power steering just stopped working. This make it very hard to steer. Much harder than cars that didn't have power steering in the older days. Power steering stopped as it was being driven to the garage.

- Dundee, MI, USA

problem #225

Mar 172017

Escape 6-cyl

  • 146,266 miles
The contact owns a 2009 Ford Escape. While driving approximately 60 mph the vehicle lost steering power without warning. The vehicle was taken to an independent mechanic who stated that there was a recall on the failure; however, the dealer stated that there was no recall. The dealer diagnosed and replaced the steering torque sensor in the steering column. The manufacturer was made aware of the failure and stated that there was no recall. The failure mileage was 146,266. Updated 05/17/17

- Holly, MI, USA

problem #224

Mar 232017


  • 135,000 miles
My vehicle has erratic steering issues. The electric steering caused my vehicle to literally drive right off the road into a tree. The steering wheel shakes back and forth while sitting still and causes the vehicle to drift all over the road at any given time without warning. It is a known issue, but Ford is making me pay to fix the vehicle by replacing the entire steering column of the vehicle to include electronics. Even the Ford service manager says in all his years he has never seen an entire column fail. However, after a quick google search, this is a huge issue for Ford and they are well aware of the problem. This issue will cause someone to die. It has already caused me to get in an accident by making the steering randomly jerk causing the vehicle to swerve off the road.

- Fond Du Lac, WI, USA

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