10.0

really awful
Crashes / Fires:
11 / 0
Injuries / Deaths:
10 / 0
Average Mileage:
101,184 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2009 Ford Escape:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #403

Dec 042018

Escape

  • 144,874 miles
The contact owns a 2009 Ford Escape. When the vehicle was started, the contact found that the power steering assist failed. The contact was able to drive the vehicle to ganley Ford (2835 barber road, norton, oh 44203, (800) 942-6305) where it was diagnosed that the power steering assist angle malfunctioned. The dealer stated that the VIN was excluded from NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 144,874.

- North Canton, OH, USA

problem #402

Nov 292018

Escape 4-cyl

  • Automatic transmission
  • 148,000 miles
The contact a 2009 Ford Escape. While the contact's daughter was driving 30 mph, the steering went into manual mode and the steering wheel became difficult to turn. As a result, the vehicle ran off the road. There were no warning indicators illuminated. The contact called manley motors (1800 N state St, belvidere, il 61008, (888) 388-4940) and was informed of the diagnostic testing fees. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the vehicle was repaired in 2014 per NHTSA campaign number: 14V284000 (steering). The failure mileage was unknown. Consumer stated daughter owns vehicle and only solution is to replace the steering column.

- Belvidere, IL, USA

problem #401

Nov 202018

Escape

  • miles
Was part of recall 14S05 by Ford they replaced a sensor but vehicle still gets stuck in manual steering mode and will not allow you to steer, so the electric power steering never works

- Louisville, KY, USA

problem #400

Jan 312018

Escape

  • 164,000 miles
Recall #14S05 initiated in 2014 was repaired at the time of the recall. Problem with the steering torque sensor recurred on Jan. 2018. I had the problem corrected at my own expense. Would like to see the recall reissued so I may be reimbursed by Ford. When the power steering failed I was driving out of a parking lot. I made it home ok but I narrowly avoided an accident just before arriving to my house due to the steering failure. Please see supporting documents of the original recall and my repair documents in Jan. 2018. I puchased the vehicle from a private party in August 2015 I was not aware of any recall at that time or at the time of the failed repair from 2014.

- Mukwonago, WI, USA

problem #399

Nov 272018

Escape

  • 95,000 miles
I was driving on a highway and made a left turn, while steering turning back to the right it felt as though it wanted to lock but eventually broke and went to normal. This has happened 4 different times since vehicle purchased. Took it to my local Ford dealership in fredericksburg, va, they told me after testing, I needed a steering column epas at the tune of $1400. They said you could not just replace the epas part on my particular vehicle and it was not one of the ones recalled earlier. After looking online and checking with another dealer, I have learned that the epas part can be replaced but apparently Ford will not let their service techs just replace that part. This is not right, I have paid a lot for this vehicle, new, and the replacement of that steering is more than I receive a month from disability. Thankfully I have not been in a situation of an accident. What can we as consumers do to demand that Ford take ownership and help out their loyal customers? I am loosing more and more faith in Ford (3 out of my 4) service visits showed that the service tech put a check mark that the power steering fluid was ok"????? another problem, in Feb. 2018 service visit, they said my tread was in the yellow. Back again for service in Aug. 2018, showed tread in green??" this is why I went back for this check up on all things at not charge after speaking to the service manager. If I had not taken it back for a revisit, I probably would not have found out about the steering! I will say my last visit was the best I have had to date, thanks to the service tech. Still I am not sure I would every purchase another Ford!

- Fredericksburg, VA, USA

problem #398

Nov 262018

Escape

  • 100,000 miles
The contact owns a 2009 Ford Escape. After starting the vehicle and driving in reverse, the "power steering assist fault" message suddenly displayed and the steering wheel became very difficult to turn in either direction. The vehicle was towed to an independent mechanic who diagnosed that the steering wheel torque sensor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The local dealer was not notified. The failure mileage was 100,000.

- Hulneville, PA, USA

problem #397

Jan 012018

Escape

  • 117,500 miles
The contact owns a 2009 Ford Escape. While driving 65 mph, an alarm sounded and the steering wheel seized. The contact pulled the vehicle over to a parking lot to attempt to restart the ignition, but the vehicle stalled. The contact stated that the failure occurred multiple times. The vehicle was towed to asheville Ford Lincoln (611 brevard rd, asheville, nc 28806) where the power steering module was replaced. The manufacturer was also contacted and stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was repaired. The approximate failure mileage was 117,500.

- Charlotte, NC, USA

problem #396

Nov 242018

Escape

  • 130,000 miles
The contact owns a 2009 Ford Escape. While attempting to park the vehicle, the steering assist default warning indicator illuminated. The contact was unable to maneuver the vehicle and had it towed to lindsay Ford (located at 11250 veirs mill rd, wheaton, md 20902, (888) 457-7005) to be diagnosed. The dealer repaired the vehicle per NHTSA campaign number: 14V284000 (steering); however, only the software update was performed, which was insufficient. The part was replaced at the cost of the owner. The manufacturer was informed of the failure. The approximate failure mileage was 130,000.

- Washington, DC, USA

problem #395

Aug 012018

Escape

  • 72,000 miles
The car steering column started to lock up while it was parked when you start the car the steering wheel wouldn't turn after awhile it would you were able to turn on the car in the steering wheel were function after a while the car would do it while driving the car was brought over to the dealership steering column was replaced a few months later same issues steering wheel column or steering wheel would hit when turned brought back to the dealership it was replaced the second time now all electronics relating to the brakes are having issues like brake switch starts to malfunction or brakes get locked up. The car would have troubles either parked or while driving. I bought the car from a dealership so I'm not sure if this car had prior issues to that nothing was disclosed when I purchased it. I am aware of other Ford Escape 2009 models have the same issue and have been recalled

- Norwalk, CT, USA

problem #394

Oct 172018

Escape

  • 160,000 miles
The contact owns a 2009 Ford Escape. While driving 40 mph, the steering wheel seized. The contact was able to pull the vehicle over safely into a parking lot. The contact waited for a moment and was able to drive home. There were no warning indicators illuminated. The vehicle was taken to beau townsend Ford (1020 w national rd, vandalia, oh 45377, (937) 898-5841) where the power steering was reset. The dealer diagnosed that a new steering column needed to be installed. The vehicle was not repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 160,000.

- Dayton, OH, USA

problem #393

Nov 192018

Escape

  • 138,000 miles
Several times while driving/turning, the car would ding and a very brief message would flash on the console. Couldn't read it fast enough before it went away. Today got in after work and the power steering assist fault message came on and there is no power steering. There is a recall for this for this make and model year, but apparently not for every vehicle. Searching online found multiple other people talking about the same problem in 2009 Escapes (or other years included in that recall) that were not covered in the recall. Wondering if the recall should be expanded. This is a very expensive fix and not something that is very likely to go out otherwise.

- Cottage Grove, WI, USA

problem #392

Nov 152018

Escape

  • miles
Steering very hard to move. Vehicle was working find drove home from work parked it. The next day got in the car and started it went to move steering wheel it was very hard to move. I called Ford dealer and asked if there was a recall for the steering she asked for VIN and it has no recall for that VIN. Vehicle is at Ford dealer for schedule steering repair.

- Landisville, PA, USA

problem #391

Nov 152018

Escape

  • 178,000 miles
"takata recall" at one time there was a recall for the power steering, that is what is wrong with my 2009 Escape. I can be driving down the road and one second I have power steering and the next second my steering wheel will lock up. If it didn't get fixed when there was a recall then can I take it back to be fixed again

- Evansville, IN, USA

problem #390

Nov 012018

Escape 6-cyl

  • Automatic transmission
  • 32,000 miles
The contact owns a 2009 Ford Escape. While operating the vehicle, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn in either direction. After restarting the engine, the vehicle operated normally. The failure was not diagnosed or repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 32,000. Consumer stated she does believe the recall action was performed. Updated 02/01/19

- Detroit, MI, USA

problem #389

Nov 152018

Escape

  • 130 miles
Loss of power steering while in motion exiting highway.

- Topping, VA, USA

problem #388

Sep 042018

Escape

  • 120,000 miles
The contact owns a 2009 Ford Escape. When the contact started the vehicle and shifted into drive, the power steering failed. The vehicle was serviced at theodore robins Ford (2060 harbor blvd, costa mesa, ca 92627, 800-494-0756) per NHTSA campaign number: 16V284000 (steering), but the steering failure continued. The manufacturer was notified and informed the contact that the recall repair had already been performed. The failure mileage was approximately 120,000.

- Newport Beach, CA, USA

problem #387

Nov 062018

Escape 6-cyl

  • Automatic transmission
  • 125,000 miles
The contact owns a 2009 Ford Escape. While driving 35 mph, the contact attempted to make a right turn and the steering wheel seized without warning. The contact took the vehicle to an independent mechanic who diagnosed that the power steering failed and needed to be replaced. The contact called lindsay Ford (260 w elm St, lebanon, mo 65536, (888) 352-0403) to schedule a second diagnostic test. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 125,000. Consumer stated entire steering column has to be replaced.

- Long Lane, MO, USA

problem #386

Nov 102018

Escape

  • 31,234 miles
Electric power steering will lock up without warning while in motion

- Detroit, MI, USA

problem #385

Nov 082018

Escape

  • 213,000 miles
I started my vehicle after work and I had no power steering at all. I drive an hour one way ro work everyday with no issues except now this. I did some research online and found their may be a recall. When I called Ford they said that my VIN # had no recalls and there was nothing they can help me with.

- Lansing, MI, USA

problem #384

Nov 022017

Escape

  • 125,000 miles
Power steering randomly goes out, usually when starting the car but sometimes while driving. Obdii code associated with this loss of steering is B1342. There is an active recall for the same make model and year as my vehicle with the exact same symptoms and code, but Ford refuses to include my VIN in the recall (14S05).

- Fpo, CA, USA

Read the next 20 complaints »