1.8
hardly worth mentioning- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 92,333 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2011 Ford Escape. The contact stated that in 2014, his vehicle was repaired under NHTSA campaign number: 14V284000 (steering) at Ford & Lincoln of smithtown (440 East jericho turnpike, St james, NY 11780). The contact stated that while driving at various speeds, the power steering assist warning message flashed intermittently and the vehicle loss power steering functionality. The vehicle was taken back to the same dealer, where he was informed that the vehicle was no longer under recall. The manufacturer was notified of the failure. A recall repair approval request was filed however the request was denied. The vehicle was repaired. The failure mileage was approximately 60,000. Consumer believes torque sensor was the root of the problem.
- Pittsburgh, PA, USA
The contact owns a 2011 Ford Escape. The contact stated that when his wife attempted to drive the vehicle, there was no power steering. The failure recurred twice. The contact attempted a second time and the vehicle operated as intended. No warning light was illuminated. The vehicle was taken to Ford and Lincoln of smithtown located at (440 East jericho, turnpike, St james, NY 11780). The power steering was diagnosed by dealer and determined that power steering gear had troubles and the steering column would need to be replaced. Dealer said that most 2008 to 2011 Ford Escapes have been recalled for this issue but consumer's vehicle did not fit the parameters. The steering column was replaced by smithtown Ford and consumer was charged for the repair. Consumer attached the paper work from dealer showing this information. The manufacturer was made aware of the failure. The failure mileage was 104,000.
- Commack, NY, USA
- Fairmont, WV, USA