8.0
pretty badTypical Repair Cost:
no data
Average Mileage:
4,822 miles
Total Complaints:
4 complaints
Most common solutions:
- replace window (3 reports)
- not sure (1 reports)
This problem may be covered under warranty. Ask your Ford dealer.
2011Oct 20
Escape
- Automatic transmission
- 7,150 miles
click to see larger images
I went out to do a good deed and jump start a stranded driver in my work parking lot. I opened my trunk and pulled out my jumper cables and left the trunk open (NOT WINDOW) hatch. I did the jump and put my jumper cables back in the emergency case. When I closed my trunk the back window EXPLODED, I thought i was getting shot at! I stood there in disbelief!
I am like this is a 2011 how could something like this happen? I called my dealership i bought it from PLANET FORD IN SPRING TX, talked to service to see what i needed to do since i had cover to cover warranty on the vehicle. I spoke to the service department and they said they've never heard of this. She's like "bring it in and we will have the manager look at it and they will reach out to Ford to see if it's covered" I am like how long will that be? Well a day or two.. I am like no way i'll call you back, in the mean time i found out that i could take my car to any Ford dealership so i took it to TOMBALL FORD, pulled in they took my info manager looked at it said replace it it's under warranty.. done
Only part is that i did not have a car for 2 days for repair, they did shuttle me to work and back to pick up the car. I am very concerned about this issue, it scared me to death, i shook all day at work, I was afraid to open or close anything with glass. Now i am concerned that this may happen again, I bought this for that space back there and if i can't use it because i am affraid the glass may explode at me.. oh wait the explosion.. it was horrible!! Glass shards went all over me in my hair, my clothes, i had to go home and change, thank God i wear glasses and this was not as bad as it could have been.
2011Jan 07
Escape XLT V4
- Automatic transmission
- 400 miles
I just bought a 2011 Escape XLT and have 400 miles on it. Two days ago (Jan 7, 2011) I went shopping and had just put my packages in the back and closed the rear door and put the cart in the parking lot cart area and turned around to find my rear window had exploded. Glass every where. Luckily no one was hurt. I returned to my Ford dealer who informed me this was the third occurrence of the Escape rear window exploding for no reason that had been reported to their dealership. Ford will cover the replacement but what about the next time, not just the inconvenience but the possibility of an injury. SOMETHING IS WRONG WITH THE FORD ESCAPE REAR WINDOW DESIGN!!!!!!!!! WISH I HAD NEVER PURCHASED THE VEHICLE.
2011Feb 05
Escape XLT 4 cyl
- Automatic transmission
- 7,040 miles
I showed my vehicle to my friends. I closed the whole back hatch of the truck(not too hard) and the rear window just exploded with a loud bang!!! Right in my face. I suspect the pressure exerted on the glass by the gas springs made it seem like an explosion. The springs were hanging out of the opening, and the wiper motor assembly was dangling. Exterior temperature was -10 Celsius. I bought my car in January 2011.
I called my dealer and they said they never see this....I tell just tell them to go on internet to see the problem. After, the dealer accepted fixing my window under warranty. Dealer will by repaired for free, no charge. New window and new spring. Thanks for your complaint. You helped me to receive a free reparation.
2011Nov 22
Escape 2.5L I4
Purchased my 2011 Ford Escape XLT AWD 2.5 I4 March 2011 and after closing the hatch on 22 Nov 2011 my rear windshield Exploded. Called Insurance company and dealership! I plan to go to dealership and complain along with the print out of other complaints!
Glenn F.
East Patchogue, NY, USA
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